Well he turned up as the booking said. No worries full of confidence and just got on with job. Brilliant job done with no problems. Car was as clean as it was before he started. Just left the car th... Voir plus
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Établissement
Changer d'établissementUnit 8C, Port Road Business Park, CA2 7AF Carlisle, Cumbria, GB
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Plenty of correspondence regarding the windscreen replacement job, appointment time, etc. kept me very well informed. The technician on the day was very professional and informative as well, took care... Voir plus
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The windscreen was fitted promptly, however there was an issue the following day, which the manager arranged a mobile fitter to call 4 days later to rectify. This was done then the same fault occured... Voir plus
L'entreprise a répondu
He was kind very polite and took care when replacing windscreen so not to damage anything else I n vehicle
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À propos de l'entreprise
À propos de National Windscreens - Carlisle
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 8C, Port Road Business Park, CA2 7AF, Carlisle, Cumbria, Royaume-Uni
- 01228-420-026
4,6
Excellent
403 avis
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Thought it was excellent service at Carlisle but one week on I'm wondering if it actually was....
UPDATE - my husband has just pointed out what appears to be damage to the inside of the windscreen in the centre (damage/something on the glass). We are now worried that the windscreen will be compromised as a result of it. Was is damaged when it was being put in???? Must have been because of where it it. Happy to send a picture.
took my BMW X1 to National Windscreens at Carlisle via my insurer, LV. The service I received was excellent. They did a good job at fitting the windscreen and were relatively quick in doing so, and they were great with their communication too. The only issue I've had is with the sticky pads they've used to put my dashcam back on. They held for 6 days only but with the hot weather today, the camera is already dropping off. They need to use pads that resist extreme heat and vibrations. If you have a dashcam, please can I suggest you check with the fitters they are using pads that will keep the camera in place ! If they had with mine they would have received a 5* instead of a 4*. Such a shame.
3 juillet 2026
Réponse de National Windscreens - Carlisle
We appreciate you taking the time to share your feedback regarding your recent windscreen replacement. We are pleased to hear that our team provided excellent service, completing the job efficiently and communicating effectively. We sincerely regret that the dashcam adhesive did not hold up as expected, especially with the recent warm weather. Your suggestion about using more heat-resistant pads is valuable, and we will certainly take this into consideration as we continuously strive to improve our service and materials. Thank you for bringing this to our attention.
Réponse de National Windscreens - Carlisle
We are so pleased you experienced great communication, an easy setup, and great staff. Thank you for your kind words!
Changed my appointment to make it…
Changed my appointment to make it easier for me to leave the car, parked it inside overnight. Very friendly
24 juin 2026
Réponse de National Windscreens - Carlisle
We appreciate your positive feedback! We're happy to learn that we could accommodate your appointment change and that you found our team to be friendly.
The windscreen was fitted promptly
The windscreen was fitted promptly, however there was an issue the following day, which the manager arranged a mobile fitter to call 4 days later to rectify. This was done then the same fault occured the following day. The manager ordered a new part and then re-fit 5 days later. Problem now resolved.
12 juin 2026
Réponse de National Windscreens - Carlisle
We appreciate your feedback and are glad the problem is now resolved. We regret the multiple issues you experienced after the initial fitting and the inconvenience caused by the delays in rectification.
Excellent Service
Very friendly, kept updated with information. All information to find location was perfect. Treated my car with respect.
18 juin 2026
Réponse de National Windscreens - Carlisle
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Carlisle
We appreciate your feedback.
Unfortunately we had a mishap on the…
Unfortunately we had a mishap on the road with our buisness use Toyota hilux and it needed a replacement window in the passenger door !
Our insurance put us in touch with yourselves and it was an absolute nightmare experience from start to finish.
1 wrong glass ordered
2 glass was lost at Glasgow
3 Carlisle branch never pickup the phone
4 call centre is pathetic and promise to call back and update customers but Monday ends up being Friday and I’m left with a vehicle off the road !!is it up to me to rent another vehicle to use while national windscreen try’s to get its act together for the 14 days it took for them to do the job ?
Absolute joke will never use or recommend this incompetent company.
5 If it wasn’t for a member of staff from the South Shields branch we would probably be still waiting after a month !
The driver of the hilux is sure it still has broken glass left inside the door which wasn’t cleaned out properly when the new glass was fitted .
22 juin 2026
Réponse de National Windscreens - Carlisle
We are very sorry to hear about the extremely difficult experience you had with your recent vehicle repair. We acknowledge the multiple issues you encountered, including incorrect parts, lost shipments, communication problems, and the significant delay in getting your vehicle back on the road. We are also concerned about the reported broken glass remaining in the door. We are committed to investigating these matters thoroughly. If you would like us to look into this further, please contact us with your details at CustomerRelations@NationalWindscreens.co.uk.
Very pleasant engineer who was more…
Very pleasant engineer who was more than happy to explain. Great job easily, quickly and economically done. Excellent service.
19 juin 2026
Réponse de National Windscreens - Carlisle
We're so pleased our engineer was helpful and explained everything clearly. We appreciate your kind words about our excellent service!
There was no hassle and the job was…
There was no hassle and the job was done immediately and for a fair price.
Would highly recommend this company.
11 juin 2026
Réponse de National Windscreens - Carlisle
We're so pleased the job was done immediately and for a fair price. Thank you for your recommendation!
All communications were brilliant
All communications were brilliant. Customer service from drop off to collection really helpful.
29 mai 2026
Réponse de National Windscreens - Carlisle
We're so glad our communication and customer service were brilliant and helpful for you! Thank you for your positive feedback.
Great service
The men working in Carlisle were courteous and helpful and gave all the information we needed without us having to ask.
The windscreen replacement was done within the time stated.
23 mai 2026
Réponse de National Windscreens - Carlisle
We appreciate your positive feedback. We're happy to hear our team was courteous and helpful, providing all necessary information, and the replacement was completed on time.
Very clear instructions and very good…
Very clear instructions and very good service when the appointment came.
Good job done with the screen.
Many thanks.
22 mai 2026
Réponse de National Windscreens - Carlisle
We're so pleased you found our instructions clear and the service excellent during your appointment. Thank you for your kind words!
Polite knowledgeable technician
Polite knowledgeable technician, on time and a very tidy worker, gave me great advise for post fitting cleaning etc. a job well done!
20 mai 2026
Réponse de National Windscreens - Carlisle
We appreciate your positive feedback! We're glad our technician was knowledgeable, on time, tidy, and provided great advice.
Young lad did a good job taking out and…
Young lad did a good job taking out and replacing window
9 mai 2026
Réponse de National Windscreens - Carlisle
We're glad to hear our team provided excellent service. We appreciate your positive feedback!
They made a good job of the replacement
They made a good job of the replacement
Everything works
But they forgot my Cri D’air sticker and nearly lost it
They left shares of glass in the car, so that I was frightened for my wife to sit in it as passenger
12 mai 2026
Réponse de National Windscreens - Carlisle
We're glad the replacement works well. We apologize for the missing sticker and glass shards. We'll address these oversights to improve our service.
Réponse de National Windscreens - Carlisle
We are glad we met your expectations.
These guys were great friendly and very…
These guys were great friendly and very professional even with the mix up of windscreens. They were so sorry and came out to my house soon as they had the correct glass! Would recommend them to anyone who’ll listen. Thanks again
Katie
5 mai 2026
Réponse de National Windscreens - Carlisle
We appreciate you sharing your positive experience. We're happy to hear our team was friendly and professional, even with the mix-up. We're glad we could resolve it quickly for you.
Problems with first appointment but…
Problems with first appointment but rearranged same day . Next appointment too wet but malcom the fitter let me go to his depot and fitted that morning spot on service from himself. David hope
9 mai 2026
Réponse de National Windscreens - Carlisle
We appreciate your positive feedback and are glad we could accommodate your fitting despite the weather. We're happy to hear our team provided excellent service.
Réponse de National Windscreens - Carlisle
We appreciate you letting us know that we completed the work within the time specified and provided good service! We are so pleased with your feedback.
The people were great
The people were great. They were welcoming and finished the job well within expectations.
5 mai 2026
Réponse de National Windscreens - Carlisle
We appreciate your positive feedback. We're so happy to learn that you found the people welcoming and that they completed the job well within expectations.
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