Quick service, even made sure my bridge pass was re-attached to the screen Subsequently had a query regarding a light/auto wiper problem that my garage said wasn't warranty and was related to the cali... Voir plus
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Établissement
Changer d'établissementUnit 6A, Hartford Way, CH1 4NT Chester, Cheshire, GB
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Lisez les avis des autres
Got an appointment quickly, on the day communication was great and the job was done promptly. The lady who fitted the window offered me an umbrella for my walk whilst the car was being done and offe... Voir plus
L'entreprise a répondu
This is really an update on my previous experience/review with another national windscreens branch. A fantastic service provided by the team here at National Windscreens Chester You have a very pro... Voir plus
L'entreprise a répondu
Actual replacement went well on time etc courteous staff. It would have been more than helpful if more attention had been given to what was to be re-placed. I needlessly drove into Chester (10 miles)... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Chester
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 6A, Hartford Way, CH1 4NT, Chester, Cheshire, Royaume-Uni
- 01244-960-152
4,8
Excellent
684 avis
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Réponse de National Windscreens - Chester
We're happy to hear that the work was completed well and delivered on time. We appreciate your feedback and are grateful for your review.
Very professional
Very professional, & understanding staff all work completed in a timely manner, vehicle returned in clean condition. Excellent service thank you.
25 mars 2026
Réponse de National Windscreens - Chester
We appreciate you taking the time to leave us a review. We're so happy to learn that our staff was professional and understanding, and the work was completed promptly. We're glad the vehicle was returned clean!
Organised
Organised. Arranged a time and date which was kept to. Payment and paperwork sorted by the end of the job.
Also staff were very polite throughout the whole process.
25 mars 2026
Réponse de National Windscreens - Chester
We appreciate your positive feedback. We're happy to hear that we were organised, kept to the agreed time, and sorted the payment and paperwork efficiently. We're also glad you found our staff polite throughout.
Réponse de National Windscreens - Chester
We appreciate your positive feedback! We are so happy to learn that our service was great and our staff were friendly and professional.
Great service job well done within…
Great service job well done within timeframe as expected
19 mars 2026
Réponse de National Windscreens - Chester
We appreciate you sharing that our service was great, and the job was completed as expected! We are so happy with your positive experience.
Réponse de National Windscreens - Chester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
friendly service
friendly service, windscreen changed in under an hour with no mess in the car. Everything I'm looking for I would highly recommend them.
14 mars 2026
Réponse de National Windscreens - Chester
We appreciate your positive feedback. We're happy to hear that you found our service friendly, the windscreen replacement was completed quickly, and the car was left clean.
Réponse de National Windscreens - Chester
We appreciate your positive feedback! We are so happy to learn that our service was courteous, friendly, and efficient.
Réponse de National Windscreens - Chester
We're glad you enjoyed your experience at the workshop. Thank you for your positive feedback regarding our service!
Customer service/ Approach
Customer service/ Approach
I arrived at 8:10 (10 minutes before opening) the guys were outside having a morning smoke. I didn’t an approach as I could see reception wasn’t open and just waited near the front with my partner. Conversation I was over hearing was “customers coming too early expecting to get there car in, or they come half an hour late, can never win” I thought this was quite rude. Anyway I was first in reception with a few people behind me (approx 4/5 people) reception says the person doing your car isn’t here yet so you’ll have to wait. Everyone else got see too and cars booked in then came to myself last explaining they ain’t arrived yet so another guy was to book my car in. I explained my car was being picked up by someone else also. They took the pictures and this is the suspicion which I’m unsure how to go about. I’m wondering if any sensors had accidentally been knocked under the hood as my car went in without lights on the dash but when I returned to my car the next day, I have a engine check light. No faults have came up but I now have a concern regarding this. Apart from the above, the car was completed and informed rather quickly within 2 hours.
18 mars 2026
Réponse de National Windscreens - Chester
We appreciate you taking the time to share your experience. We're sorry to hear about the initial impression and the concern regarding the engine check light. We'll review the morning's events with our team. We'll also investigate the possibility of sensor issues. Your feedback is valuable as we work to improve our service.
Excellent service
Excellent service. Window replaced within 30 mins. Nice professional fitter too. Came to my work an sorted everything out.
17 mars 2026
Réponse de National Windscreens - Chester
We're happy to hear that you received excellent service! It's great to know the window replacement was quick and the fitter professional. Thank you for your positive feedback.
The team was very informative
The team was very informative
The job only took 1 hour
The results were fantastic
Would definitely recommend
Thanks Ian.
17 mars 2026
Réponse de National Windscreens - Chester
We're happy to hear that our team was informative, the job was quick, and the results were fantastic! We appreciate your recommendation and positive feedback.
Réponse de National Windscreens - Chester
We appreciate you taking the time to share your experience; we are so happy to know our service was prompt and efficient.
Réponse de National Windscreens - Chester
We're happy you had a great experience with our friendly, professional staff and quick service. Thank you for your positive feedback; we appreciate it!
Amazing service from start to finish…
Amazing service from start to finish the guys at the Chester branch were brilliant welcoming explaining what’s going on and how long the job would take I went for a bit of shopping and got a courtesy call to tell me when the car was ready for collection great experience in general many thanks
6 mars 2026
Réponse de National Windscreens - Chester
We appreciate you sharing your feedback. We're happy to hear that the team at the Chester branch were welcoming and informative, and that you received a courtesy call when your car was ready. It's great to know you had a positive experience. Thank you!
Windscreen replaced after potholes caused crack.
The technician was quick and professional, pleased with a job done well!
11 mars 2026
Réponse de National Windscreens - Chester
We appreciate your positive feedback! We are so happy to learn that the technician was quick and professional, and that you were pleased with the completed work.
Excellent Service.
Very friendly and efficient personel, good communication throughout.
We were very pleased with the windsreen replacement.
The locatiion of the just a short walk from the retail park so waiting to collect the car is not a problem!
4 mars 2026
Réponse de National Windscreens - Chester
We appreciate your positive feedback and are glad to hear that you were pleased with the friendly, efficient service and clear communication. We're also happy the location was convenient for you!
Disappointed that the job was not…
Disappointed that the job was not carried out at my home when I was told it would be.
Job itself was was well carried out and the engineer was pleasant and efficient.
6 mars 2026
Réponse de National Windscreens - Chester
We appreciate your feedback. We're sorry the job wasn't completed at your home as expected. We're glad the engineer was efficient and the job was well done.
Excellent customer service
Excellent customer service. Staff really helpful and did a great job.
5 mars 2026
Réponse de National Windscreens - Chester
We appreciate your positive feedback! We are so happy to learn that you experienced excellent customer service and that our staff were helpful and did a great job.
Great service- technician did a…
Great service- technician did a fantastic job repairing my windscreen- highly professional and highly recommended
3 mars 2026
Réponse de National Windscreens - Chester
We appreciate your positive feedback! We're so happy to learn that the technician did a fantastic job repairing your windscreen and was highly professional.
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