Excellent customer service from Josh and the team at Coventry; to replace our windscreen. We asked to change appointment time, we needed the vehicle back on the road fast, all our needs were conside... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 7 Henley Industrial Estate, CV2 1ST Coventry, West Midlands, GB
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Lisez les avis des autres
very good communication from the time I made a booking. when I arrived at the fitting centre I was looked after very well. the member of staff invited me to sit in an air-conditioned office whilst my... Voir plus
L'entreprise a répondu
Very friendly staff and kept me well informed as to what was happening. Very good communication before arriving at garage. Only issue was when l went to use windscreen washers they never worked proper... Voir plus
L'entreprise a répondu
The two young lads arrived at the time they promised. They politely declined a hot beverage and got on with the job. Fortunately my driveway is very wide so they had room to work. They were quick, eff... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Coventry
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 7 Henley Industrial Estate, CV2 1ST, Coventry, West Midlands, Royaume-Uni
- 024-7695-0084
4,6
Excellent
693 avis
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Booking process was easy and the…
Booking process was easy and the service and staff were great
15 août 2026
Réponse de National Windscreens - Coventry
We're so pleased to hear that our booking process was easy and that you found our service and staff to be great. Thank you for your wonderful feedback!
Engineer quickly repaired my cracked…
Engineer quickly repaired my cracked windscreen at my home. Very knowledgeable and friendly
19 août 2026
Réponse de National Windscreens - Coventry
We're so pleased to hear that our engineer quickly repaired your cracked windscreen at your home and that you found them very knowledgeable and friendly. Thank you for your wonderful feedback!
very good communication from the time I…
very good communication from the time I made a booking. when I arrived at the fitting centre I was looked after very well. the member of staff invited me to sit in an air-conditioned office whilst my windscreen was being fitted. very caring and professional. job was completed quickly
16 août 2026
Réponse de National Windscreens - Coventry
We're so pleased to hear about your positive experience! It's wonderful that our communication was good from the start and that you were well looked after at our fitting centre. We're especially glad our staff were caring and professional, and that the job was completed quickly.
The two experts turned up before the…
The two experts turned up before the allotted time finished in no time at all, excellent job very professional and a friendly manner.
13 août 2026
Réponse de National Windscreens - Coventry
We're so pleased to hear that our experts arrived promptly and completed the job efficiently. It's wonderful to know they were professional and friendly!
Good service and staff
5 août 2026
Réponse de National Windscreens - Coventry
Thank you for taking the time to review your recent experience. We really appreciate your feedback regarding our service and staff. Thank you again.
Réponse de National Windscreens - Coventry
We are so happy to hear that we were able to provide a good and fast fix for you. We appreciate your kind words!
Réponse de National Windscreens - Coventry
We are so pleased to hear that you found our team to be very helpful and friendly, and that you received excellent service. Thank you for your wonderful feedback!
Réponse de National Windscreens - Coventry
We're so pleased to hear that you found our team to be very professional and friendly. We truly appreciate your wonderful feedback!
Easy booking
Easy booking. Great communication and an excellent job done as expected and on time (in fact a bit earlier).
Insurance company were good too
29 juillet 2026
Réponse de National Windscreens - Coventry
We're so pleased to hear that your booking was easy, and that our communication was great. It's wonderful that an excellent job was done as expected and on time!
Réponse de National Windscreens - Coventry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
I was accommodated for the day I was…
I was accommodated for the day I was free to get the windscreen changed. Good communication and timely done good job.
22 juillet 2026
Réponse de National Windscreens - Coventry
We're so pleased to hear we could accommodate you on a day that suited you for your windscreen change. It's wonderful that you experienced good communication and a timely, good job!
Réponse de National Windscreens - Coventry
We're so pleased you found our instructions easy to follow and our service quick and efficient. Thank you for your wonderful feedback!
Great service from the local branch
Great service from the local branch, windscreen sorted within a couple is hours.
Was a bit disappointed with how long it took to get my car booked in and non communication between the booking staff leading to a delay. But on the whole a positive experience
16 juillet 2026
Réponse de National Windscreens - Coventry
We're glad to hear the local branch provided great service and your windscreen was sorted quickly. We appreciate your feedback regarding the booking process and the communication delay, and we'll review this to improve.
Réponse de National Windscreens - Coventry
We're so pleased you found our service to be quick, easy, and conveniently located. Thank you for your wonderful feedback!
Work was carried out very well but…
Work was carried out very well but could not fit wiper blades as ordered very disappointing
10 juillet 2026
Réponse de National Windscreens - Coventry
We're glad to hear the work was carried out well. We understand your disappointment about the wiper blades and appreciate you bringing this to our attention.
Réponse de National Windscreens - Coventry
We're so pleased to hear that you found our staff and front office to be polite and helpful. Thank you for your wonderful feedback!
Very happy with the service I received
Very happy with the service I received. Would recommend
7 juillet 2026
Réponse de National Windscreens - Coventry
We're so pleased you were happy with the service you received. Thank you for your kind words and for recommending us!
Réponse de National Windscreens - Coventry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
The rubber seal hasn’t been put on very…
The rubber seal hasn’t been put on very well it’s not stuck down properly .
30 juin 2026
Réponse de National Windscreens - Coventry
We appreciate you bringing the issue with the rubber seal to our attention. We are actively looking into this matter to ensure our product quality.
Réponse de National Windscreens - Coventry
We're delighted to hear that everything was completed quickly and without any trouble. Thank you for your positive feedback!
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