Simple booking process, work was completed quicker than stated, no broken glass left in the car. Staff were friendly. No issues!
L'entreprise a répondu
Établissement
Changer d'établissementUnit 4, Stirling Way, CR0 4XN Croydon, Greater London, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
You can tell a good company and workforce by their actions when things don’t goto plan. My window had some delays in arriving and my fitting was a little delayed too, however Andy the manager and... Voir plus
L'entreprise a répondu
Please spread the word. If you need help with windscreens, this is the place. I approached them on a hot Saturday morning with a problem in one electric door glass and immediately I was invited to com... Voir plus
L'entreprise a répondu
Had a stone chip just off centre in my windscreen. Called my insurance company who put me onto National Windscreens. Very helpful and quick service. Came and check screen and advised would need a repl... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Croydon
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 4, Stirling Way, CR0 4XN, Croydon, Greater London, Royaume-Uni
- 020-3151-4453
4,4
Excellent
553 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de National Windscreens - Croydon
We're happy to hear that you had a positive experience. Thank you for your kind words and for your trust in our services.
Amazing service!
Amazing service!! The mechanics also informed me of a problem I had without knowing, thank you
9 octobre 2025
Réponse de National Windscreens - Croydon
We appreciate your amazing feedback! We're happy to hear that our mechanics identified an unknown issue for you and provided excellent service.
Windscreen replaced at home
Windscreen replaced at home, all completed in good time by a pleasant member of staff. Phone call from fitter to warn of being on route was helpful as well. Good service.
8 octobre 2025
Réponse de National Windscreens - Croydon
We appreciate your positive feedback. We're happy to hear that the windscreen replacement at your home was completed in good time by a pleasant staff member. We're also glad the call was helpful.
Great service
Great service - prompt and understood the urgency required. Also provided a short term fix until window could be fixed.
25 septembre 2025
Réponse de National Windscreens - Croydon
We're happy to hear that our service met your needs with promptness and urgency. We appreciate your positive feedback regarding the temporary solution provided.
Great job!
You were able to come to my home address. The job was explained to me beforehand. Your technician was friendly and polite.
25 septembre 2025
Réponse de National Windscreens - Croydon
We're happy to hear that you were pleased with our technician's visit to your home and their clear explanation of the work. Thank you for your positive feedback!
Réponse de National Windscreens - Croydon
We are so happy to hear that you had such a positive experience with our team. Thank you for your kind words and for taking the time to share.
Staff very professional and friendly
Staff very professional and friendly. Work has been done very quickly.
25 septembre 2025
Réponse de National Windscreens - Croydon
We appreciate your positive feedback! We're so happy to hear that our staff were professional and friendly and that the work was completed quickly.
Réponse de National Windscreens - Croydon
We appreciate you sharing! We are so happy to hear that you found our staff friendly and that the replacement was quick and clean.
Réponse de National Windscreens - Croydon
We appreciate you sharing. We are so happy to hear our service was fantastic for you on both occasions!
WINDSCREEN REPLACEMENT REVIEW
Good customer service. The staff were helpful polite and efficient. On the day the car was ready within the time frame stated and was returned clean and tidy. I would recommend them to anyone and would use them again if I had a damaged windscreen.
2 septembre 2025
Réponse de National Windscreens - Croydon
We're happy to hear that you received good customer service and found our staff helpful, polite, and efficient. We appreciate your highlighting the cleanliness and timeliness. Thank you for the recommendation!
They did the job within the short…
They did the job within the short period but after changing the windshield (Tesla model3)
Air condition sensor doesn’t work then I have to book another appointment with Tesla to sort out the issues.
Otherwise good
18 septembre 2025
Réponse de National Windscreens - Croydon
We appreciate you sharing your experience. We're glad the windshield replacement was completed quickly. We regret to hear about the air conditioning sensor issue and the need for an additional appointment. We'll review this to prevent similar situations.
Excellent service
3 septembre 2025
Réponse de National Windscreens - Croydon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Good
1st time in ages the auto wipers have worked properly in years after the last screen was replaced by a rival.
3 septembre 2025
Réponse de National Windscreens - Croydon
We're happy to hear that our service restored your auto wipers to proper function after your previous replacement. Thank you for sharing your positive experience with us!
The time scale it took to replace the…Fast response
The time scale it took to replace the glass
8 septembre 2025
Réponse de National Windscreens - Croydon
We appreciate your feedback and are sorry the replacement took longer than expected. We'll review our processes.
Good service
Booked an appointment online, was phoned a day later to re arrange as they had to order the glass in.
Car dealt with very swiftly at the appointment and all ok so far.
30 août 2025
Réponse de National Windscreens - Croydon
We appreciate you sharing your experience. We're happy to hear that the appointment went swiftly once the glass was ordered and that everything is satisfactory so far. Thank you for your feedback!
very good service and excellent…
very good service and excellent communication .The appointment has been updated online and very easy to follow on.Treated with respect and dignity.
30 août 2025
Réponse de National Windscreens - Croydon
We appreciate your positive feedback! We're happy to hear you received very good service and excellent communication. We're also glad the appointment updates were easy to follow and that you were treated with respect.
Réponse de National Windscreens - Croydon
We are happy to hear that we met your expectations regarding timeliness. Thank you for your feedback; we appreciate it.
Réponse de National Windscreens - Croydon
We appreciate you sharing your positive experience! We are so happy to hear that you received good service and felt welcomed on arrival.
Réponse de National Windscreens - Croydon
We're happy to hear that our explanation was helpful and the service was efficient. Thank you for your positive feedback; we appreciate it!
National Windscreens were quick and…
National Windscreens were quick and efficient over the phone, and the technician replaced my windscreen perfectly
21 août 2025
Réponse de National Windscreens - Croydon
We're happy to hear that our team provided quick and efficient service! It's great to know the windscreen replacement met your expectations. Thank you for your positive feedback.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.