The works were undertaken in the timeframe said and the quality of the work could not be faulted. Sadly though I waited for the work to be undertaken and was disgusted by the foul language. I think th... Voir plus
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Établissement
Changer d'établissementUnit 3 Avery Way, Questor, DA1 1JZ Dartford, Kent, GB
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Lisez les avis des autres
The engineers turned up on the specified day and at a change of location. They were friendly and explained what they would do and do their very best to keep the boot free of glass. They did an excel... Voir plus
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These guys are excellent. I sent my peugeot 5008 for a windscreen replacement at the Dartford branch and the time frame was 4hrs waiting time. They finished in about an hour and a half so didn't hav... Voir plus
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Arrived on time for appointment and was dealt with straightaway. Informed that my screen should take less time than the estimated time given. Received call approximately two hours later to inform... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Dartford
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 3 Avery Way, Questor, DA1 1JZ, Dartford, Kent, Royaume-Uni
- 01322-800-219
4,6
Excellent
607 avis
Demande des avis aux clients
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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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The team very polite and efficient…
The team very polite and efficient finishing on time with what looks like a great job. Site in Dartford is very difficult to locate within a massive industrial estate. You'll have to use "what 3 words" to stand a chance of locating it.
2 septembre 2025
Réponse de National Windscreens - Dartford
We appreciate your feedback and are pleased our team was polite and efficient. We acknowledge the Dartford site is difficult to find and will explore ways to improve directions. Thank you for your review.
Job not finished to satisfaction
The windscreen was fitted but there were glass fragments left in the gully between screen and bonnet!
2 septembre 2025
Réponse de National Windscreens - Dartford
We appreciate your feedback and regret to learn about the glass fragments left after the windscreen fitting. We'll review our procedures to prevent this.
The guys were absolutely amazing and…
The guys were absolutely amazing and very friendly. They did a great and quick job with the windscreen and wipers. Will definitely go back to them if I ever have any issues with my windscreen again.
22 août 2025
Réponse de National Windscreens - Dartford
We're happy to hear that you had such a positive experience! We appreciate your kind words about our team's friendliness and efficiency. We're glad we could help, and we look forward to assisting you again in the future.
Great experience
I am very please with the way my windscreen and reminders about my appointment. Once the job was completed I was informed that my car was ready to be collected at my convenience. The repair was carried out to my upmost satisfaction. Thank you.
26 août 2025
Réponse de National Windscreens - Dartford
We're very pleased to hear that you were satisfied with your windscreen repair and our communication. We appreciate your positive feedback and are glad the service met your expectations. Thank you!
Kept up to date re arrival
Kept up to date re arrival, the guy was polite and carried out the repair as expected - thank you
25 août 2025
Réponse de National Windscreens - Dartford
We're happy to hear that you were kept informed and that the repair was completed to your satisfaction. We appreciate you taking the time to leave us this positive feedback.
So efficient
Work was carried out (replacement windscreen) very quickly and was a great job! Very professional service and technicians were so nice - gave us directions to a great cafe and also had a good waiting area onsite, which we didn't need to use as they were so quick! Would definitely recommend National Windscreens.
20 août 2025
Réponse de National Windscreens - Dartford
We appreciate you sharing your experience. We're happy to hear that the replacement windscreen was completed quickly and to a high standard. It's great to know that you found the service very professional and the technicians so nice. Thank you for recommending our service.
Quick and friendly staff
20 août 2025
Réponse de National Windscreens - Dartford
We appreciate you sharing your positive experience! We're glad you found our staff quick and friendly.
Réponse de National Windscreens - Dartford
We appreciate you sharing your positive experience! We're happy to hear that our booking process was quick and the service was completed on time for you.
I had a fantastic service in National…
I had a fantastic service in National windscreen.
At that particular day I had to go through many errands and they are kindly accommodated my situation, not to mention that they have saved my time, expenses (not to go through ordering an Uber), so they dealt with it straight away. In just one hour I had my car back!
I couldn't had been any happier and 100% will recommend this place!
13 août 2025
Réponse de National Windscreens - Dartford
We appreciate you sharing your fantastic experience. We're happy to hear that we accommodated your situation and saved you time and expenses by completing the work promptly. We're glad you were happy with our service and would recommend us.
Good service
The booking process was easy, and the actual appointment went smoothly and promptly.
16 août 2025
Réponse de National Windscreens - Dartford
We appreciate you taking the time to share your feedback. We're happy to hear that you found the booking process easy and the appointment went smoothly.
Réponse de National Windscreens - Dartford
We're happy to hear that our team was polite and efficient. Thank you for sharing your positive experience with us!
Réponse de National Windscreens - Dartford
We appreciate you sharing your feedback! We are so happy to hear that you received prompt service and found our staff helpful.
No stress, no fuss, no hassle
Arrived in the preferred time slot, kept me up to date with arrival time and all fitted in about an hour. No stress, no fuss, no hassle.
5 août 2025
Réponse de National Windscreens - Dartford
We appreciate you taking the time to leave us a review. We're happy to hear that we arrived in your preferred time slot, kept you informed, and completed the work quickly and efficiently.
Good reception job on time.
31 juillet 2025
Réponse de National Windscreens - Dartford
We appreciate you sharing your experience and are happy to hear that you received good service with on-time completion. Thank you again.
Réponse de National Windscreens - Dartford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great service !
22 juillet 2025
Réponse de National Windscreens - Dartford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
very good installer
11 juillet 2025
Réponse de National Windscreens - Dartford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Was very polite boy
Was very polite boy, had my car done quick & called when it was done so I had back for school run .
9 juillet 2025
Réponse de National Windscreens - Dartford
We're glad you enjoyed your experience. It's great to hear that the service was prompt and considerate, and that we accommodated your schedule. Thank you for your feedback.
Windscreen replacement
It was easy to book the appointment. The notifications and instructions were clear. Upon arrival the staff were very helpful and the replacement windscreen was fitted in the timescales provided. My car was left clean and tidy ready to drive away.
9 juillet 2025
Réponse de National Windscreens - Dartford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Friendly and professional service. A quick and stress free experience.
Arrived on time for appointment and was dealt with straightaway. Informed that my screen should take less time than the estimated time given.
Received call approximately two hours later to inform me that the van was ready.
The payment side (insurance excess) was handled efficiently and professionally.
Van was handed back clean, tidy etc.
Very happy with the service provided.
7 juillet 2025
Réponse de National Windscreens - Dartford
We appreciate you taking the time to share your positive experience. We're happy to hear that you were dealt with promptly, and that the payment process was handled efficiently. We're also glad your van was returned clean and tidy.
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