The works were undertaken in the timeframe said and the quality of the work could not be faulted. Sadly though I waited for the work to be undertaken and was disgusted by the foul language. I think th... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 3 Avery Way, Questor, DA1 1JZ Dartford, Kent, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
These guys are excellent. I sent my peugeot 5008 for a windscreen replacement at the Dartford branch and the time frame was 4hrs waiting time. They finished in about an hour and a half so didn't hav... Voir plus
L'entreprise a répondu
Arrived on time for appointment and was dealt with straightaway. Informed that my screen should take less time than the estimated time given. Received call approximately two hours later to inform... Voir plus
L'entreprise a répondu
Very easy online booking process Various locations to choose from Staff friendly and helpful Quick & efficient
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Dartford
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 3 Avery Way, Questor, DA1 1JZ, Dartford, Kent, Royaume-Uni
- 01322-800-219
4,6
Excellent
605 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Quick and simple
17 juin 2026
Réponse de National Windscreens - Dartford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Dartford
We're glad your experience was painless and efficient. Thank you!
Réponse de National Windscreens - Dartford
We're glad it was efficient! Thank you for your feedback.
Friendly and Fast Replacement
I had a booking for replacement wind screen and it went so well. It was a plesant experience from start to finsh and the guys took their time to advise on how long it would take and the dos and don't after windscreen replacement.
12 juin 2026
Réponse de National Windscreens - Dartford
We are so pleased to hear your windscreen replacement was a pleasant experience from start to finish. We appreciate your kind words about our team's advice.
Great job
The appointment day was booked by my insurance company but the local branch booked a time slot with me, keeping in touch by email and text on the day. The job was done very quickly and well. Very happy.
11 juin 2026
Réponse de National Windscreens - Dartford
We are so pleased to hear that your appointment was booked smoothly and that our team provided quick, efficient service. Thank you for your kind words!
Excellent quick service
They saw me on the day, very professional and friendly. Didn't take long at all. Would highly recommend.
11 juin 2026
Réponse de National Windscreens - Dartford
We're so pleased we could see you quickly and that our team was professional and friendly. Thank you for your high recommendation!
Great service from booking to completion – highly recommend the Dartford branch
I recently had to replace my windscreen and used the Dartford branch.
The whole process, from booking through to having the work carried out, was smooth and straightforward.
I had to wait a little longer for the replacement windscreen because the car was only a month old and I requested a genuine manufacturer windscreen. It cost a bit extra, but it was definitely worth it.
The installation itself took a couple of hours. You can either wait in the reception area, which has Wi-Fi, or visit the nice coffee shop just around the corner.
They weren’t able to calibrate the ADAS because their software didn’t yet support my car. However, as they fitted the genuine part, it didn’t affect any of the systems and everything continues to work as expected.
The staff were friendly, professional, and did a great job. Highly recommended!
4 juin 2026
Réponse de National Windscreens - Dartford
We are so pleased to hear about your positive experience at our Dartford branch. It is wonderful to know that the process was smooth and that our team provided professional service. We appreciate you choosing us for your windscreen replacement.
Réponse de National Windscreens - Dartford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
I got my window fixed right away
I got my window fixed right away, without having a appointment for that time.
8 juin 2026
Réponse de National Windscreens - Dartford
We are so glad we could assist you promptly with your window repair. We appreciate your kind words!
Great and fast replacement
2 juin 2026
Réponse de National Windscreens - Dartford
We're glad to hear your replacement was great and fast! We appreciate your positive feedback.
Very accommodating staff
Very accommodating staff, working with me to drop the car off early and pick up at the end of the day. The quality of the work was very good and they left the car very clean.
27 mai 2026
Réponse de National Windscreens - Dartford
We're delighted to hear our staff was accommodating with your drop-off and pick-up times. We're also glad the work quality was very good and your car was clean! Thank you for your positive feedback.
It was a very quick and relaxing…
It was a very quick and relaxing experience and the staff were amazingly helpful.
26 mai 2026
Réponse de National Windscreens - Dartford
We're so pleased you had a quick, relaxing experience and found our staff helpful. Thank you!
feedback
communication from head office a little vague but dealing with the engineers at the site of replacement was great
23 mai 2026
Réponse de National Windscreens - Dartford
We appreciate your feedback. We are glad our engineers provided great service and will improve head office communication.
Very neat and efficient job by a…
Very neat and efficient job by a friendly and polite technician.
21 mai 2026
Réponse de National Windscreens - Dartford
We're so pleased our technician was neat, efficient, friendly, and polite. We appreciate your feedback!
Windscreen replaced pretty quickly
Windscreen replaced pretty quickly, whole process was smooth, efficient service
5 mai 2026
Réponse de National Windscreens - Dartford
We're so pleased your windscreen replacement was quick and the process was smooth and efficient. Thank you!
Réponse de National Windscreens - Dartford
We're so pleased you found our service great and our staff very helpful!
Réponse de National Windscreens - Dartford
We are pleased you found it easy to deal with us. We appreciate your positive feedback.
Réponse de National Windscreens - Dartford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
No hassle booking process and friendly staff
The booking process was efficient and the page easy to navigate. I was told that the work could take up to 3 hours so I was prepared for a bit of a wait. The work process was explained upon arrival and the expected time to complete the work was expected to be between 1 hour and 1 hour 20. As there was going to be time to kill the fitter kindly directed me to their local café which was only a short walk away. When the car was ready they sent me a text message and I returned to collect it. Everything was done to my satisfaction and the on board tech was calibrated for the windscreen. All in all it was a good experience and the staff were friendly and helpful.
7 mai 2026
Réponse de National Windscreens - Dartford
We are so pleased to hear you had such a positive experience with us, from the efficient booking to the friendly staff. We appreciate you sharing your feedback.
Réponse de National Windscreens - Dartford
We appreciate you sharing that we did a great job in no time! We are so happy you were pleased with us.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.