From the initial phone call, the service received was first class. A new windscreen was fitted, both technicians were polite and informative. I had an issue after they left but further communicati... Voir plus
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Lisez les avis des autres
Quick, simple on-line system to book an appointment. James the technician was superb. He kept me informed about arrival time, double checked the property location and arrived on time. Gave good, strai... Voir plus
L'entreprise a répondu
Big stone chip and an expanding crack! Easy to book online. NW deal with the insurance company and only charge the windscreen excess. Technician Steve turned up on a foul day weatherwise. Punctual, p... Voir plus
L'entreprise a répondu
Awful customer service, woman on phone was retiring and obviously not bothered,very rude. She "Forgot" to book my appointment,was rude again on second phone call,she got car make and model wrong af... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Diss
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 2D, Gilray Road, IP22 4EU, Diss, Norfolk, Royaume-Uni
- 01379-210-019
4,7
Excellent
123 avis
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First class
From the initial phone call, the service received was first class. A new windscreen was fitted, both technicians were polite and informative.
I had an issue after they left but further communication assured me this could be resolved.
I was really happy with the whole process and the high standard of customer care.
14 octobre 2026
Réponse de National Windscreens - Diss
We are delighted to hear that you experienced first-class service from your initial phone call through to the completion of your windscreen fitting. It is great to know that our technicians were polite and informative, and that our team was able to reassure you and swiftly resolve the follow-up issue to your satisfaction. Thank you for sharing your positive feedback about our high standard of customer care.
Very professional and friendly
The chap was very professional, friendly and knowledgeable.
8 septembre 2026
Réponse de National Windscreens - Diss
We're so pleased to hear that you found our team member to be very professional, friendly, and knowledgeable. Thank you for your wonderful feedback!
The gentleman that fitted the…
The gentleman that fitted the windscreen was excellent due to problems when removing the old one.
18 août 2026
Réponse de National Windscreens - Diss
We're so pleased to hear that our technician was excellent, especially with the challenges of removing the old windscreen. Thank you for your wonderful feedback!
Réponse de National Windscreens - Diss
We're so pleased you experienced excellent quick service and found our team member helpful and informative. Thank you for your wonderful feedback!
Great service from start to finish
Great service from start to finish, curtious, helpful staff. Would highly recommend
10 juillet 2026
Réponse de National Windscreens - Diss
We're so pleased you experienced great service from start to finish and found our staff courteous and helpful. Thank you for your high recommendation!
Réponse de National Windscreens - Diss
We are so glad to hear about your positive experience with our team! We truly appreciate your kind words.
Very professional and kept you up to…
Very professional and kept you up to date what time he was arriving. Very good service
20 juin 2026
Réponse de National Windscreens - Diss
We're so pleased you found our service professional and appreciated the updates. Thank you for your feedback!
Great efficient service
Thank you for a great service completed very quickly a good hour expected to be four hours
27 mai 2026
Réponse de National Windscreens - Diss
We're so pleased to hear our service was completed quickly and efficiently. Thank you for your kind words!
The technician was very helpful and…
The technician was very helpful and efficient, offering to try and repair the wiper sensor box whilst replacing the windscreen
26 mai 2026
Réponse de National Windscreens - Diss
We appreciate your positive feedback! We're glad to hear our technician was helpful and efficient, even with the wiper sensor box.
Quick efficient service
2 mai 2026
Réponse de National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Ryan was amazing
Ryan was amazing, very fast and efficient! If ever need a windscreen fitted would 100% recommend
23 janvier 2026
Réponse de National Windscreens - Diss
We appreciate you sharing your experience. We're happy to hear that you received fast and efficient service and would recommend us for windscreen fitting!
Top guys really considerate and sorted…
Top guys really considerate and sorted my windscreen quickly
24 octobre 2025
Réponse de National Windscreens - Diss
We appreciate your positive feedback! We're so happy to hear our team was considerate and resolved your windscreen issue quickly.
the Fitter
the Fitter, Steve, took exceptional care to replace my screen and was very helpful in overcoming a rust issue meaning he was able to complete the job the same day. Thanks to him.
15 janvier 2026
Réponse de National Windscreens - Diss
We appreciate your positive feedback. We're happy to hear that our fitter took exceptional care to replace your screen and was helpful in resolving a rust issue.
Didn’t turn up when booked
Didn’t turn up when booked.
Re booked three days later and they then decided they couldn’t come to my house and I had to go to Diss. Not good.
Will be good when NFU bring back Autoglass!!
20 décembre 2025
Réponse de National Windscreens - Diss
We appreciate your feedback and apologize that we did not meet your expectations. We're sorry for the inconvenience caused by the booking issues and location change. We'll review this to improve our service.
Réponse de National Windscreens - Diss
We are happy to hear that your issue was resolved quickly. Thank you for your positive feedback; we appreciate your time.
Brilliant great people great service
11 décembre 2025
Réponse de National Windscreens - Diss
We appreciate you sharing that our people and service were great! We are so happy you had a brilliant experience, and we thank you very much!
National windscreens Diss
National windscreens Diss provided me with excellent service. It was a rainy day when my appointment was due and I booked for an appointment at my home after 14:00. The rain had stopped just before lunch time and I was contacted by national windscreens to ask if they could come out to me there and then. I was at work at the time which is not far from my home.
I parked my car up, with the keys in and the guys did the rest! Excellent communication via txt.
National windscreens Diss we're very accommodating and very professional, I can not fault the service they provided.
2 décembre 2025
Réponse de National Windscreens - Diss
We're happy to hear that you received excellent and accommodating service from our team. We appreciate your positive feedback regarding our communication and professionalism. Thank you!
Professional and efficient service.
Professional and efficient service to replace my cracked windscreen. This was completed on my home driveway at the arranged time and date. I’m very grateful to the fitter who completed the job without causing any damage or leaving any broken glass in or outside the car. Thank you.
2 décembre 2025
Réponse de National Windscreens - Diss
We appreciate you sharing your experience. We're happy to hear that you received professional and efficient service, and that the replacement was completed at the arranged time without any issues. It's great to know you're grateful for the careful work.
Réponse de National Windscreens - Diss
We're happy to hear that you had a great experience. Thank you for your recommendation!
Réponse de National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
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