Excellent service from National Windscreens in Dorchester. Progress of my windscreen order always provided. Windscreen acquired quickly and then fitted within an hour. I went back to National Windscre... Voir plus
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Établissement
Changer d'établissementUnit G2, Marabout Industrial Estate, DT1 1YA Dorchester, Dorset, GB
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Lisez les avis des autres
Was always weary about having windscreen replaced, would it be as good as factory fitting and could you tell it had been replaced with overspilling the adhesive and things. No need to worry tho!... Voir plus
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Very easy to book and swift service. Far better than autoglass, who seem to feel that by getting an aggressive call centre operative to call me, stay on the phone after I've told them I'm sorted... Voir plus
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Everything went smoothly dropped the car off and just over an hour late it was ready for collection, nearly two weeks later now though and there is a very annoying tapping like sound but other than th... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Dorchester
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit G2, Marabout Industrial Estate, DT1 1YA, Dorchester, Dorset, Royaume-Uni
- 01305-700-096
4,8
Excellent
296 avis
Demande des avis aux clients
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Réponse de National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Professional customer care and kept…
Professional customer care and kept informed. Great service 👏 👍
22 novembre 2024
Réponse de National Windscreens - Dorchester
Thank you for your kind words! We are delighted to hear that you were pleased with the customer care and service you received. We appreciate your feedback and are committed to providing the best possible experience for our customers.
Staff were welcoming and polite
Staff were welcoming and polite, explained the process and completed on time, with a great service .
15 novembre 2024
Réponse de National Windscreens - Dorchester
Thank you for taking the time to share your positive experience. We're delighted to hear that you found our staff welcoming and polite, and that the process was explained clearly and completed on time. We appreciate your feedback and are glad you had a great service.
A first class service
The work was carried out quickly by a very approachable operator who explained the process to me when asked.
There was no waiting for the work to begin and the car was ready in no time.
8 novembre 2024
Réponse de National Windscreens - Dorchester
Thank you for your kind words and for taking the time to share your positive experience. We are delighted to hear that you were happy with the service you received and that our operator was approachable and explained the process to you. We strive to provide a seamless and positive experience for all our customers, and we're glad that we were able to achieve that for you.
Excellent standard of work
6 novembre 2024
Réponse de National Windscreens - Dorchester
Thank you for taking the time to share your feedback. We're thrilled to hear that you were happy with the standard of work.
Réponse de National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The member of staff arrived on time and…
The member of staff arrived on time and did an excellent job. Very quick and tidy.
17 octobre 2024
Réponse de National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Dorchester
We appreciate your kind words and are glad to hear that you found our service quick and efficient.
Excellent service
The technician who came out was friendly, helpful, and explained everything very clearly. I appreciated the prompt service and that he came to my house.
11 octobre 2024
Réponse de National Windscreens - Dorchester
Thank you for taking the time to share your positive experience. We're delighted to hear that you were happy with the service you received. We appreciate your kind words about the technician and their professionalism.
Réponse de National Windscreens - Dorchester
Thank you for taking the time to share your feedback. We appreciate your kind words about our service and communication.
Réponse de National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Good job
Done on time good job,although some glass shards left on surface. ADAS calibration documents not supplied as stated on National Windscreens Web site.
26 septembre 2024
Réponse de National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience. We value all customer feedback and are always working to offer the best
service.
Kind regards, National Windscreens
They were very efficient and helpful…
They were very efficient and helpful and friendly.
1 octobre 2024
Réponse de National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Good, friendly, fast, efficient service. Who ever runs this company has a good attitude to customer services.
attitude, friendly, and efficiency, I found nothing bad about my experience or staff.
9 septembre 2024
Réponse de National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
best customer service from…
This is the best customer service from a garage/ vehicle repair shop I have ever had. Agreed appointment time - they were ready and waiting when I arrived (a few minutes early), called me when done and back on my way in no time at all after a windscreen replacement. To give context, I was on a family holiday in Swanage and had to get a crack fixed before we headed home, it really could have ruined the last day of our holiday if these guys weren’t so helpful and professional. Thank you so much.
30 août 2024
Réponse de National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
helpful staff
20 août 2024
Réponse de National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Staff were friendly
Staff were friendly, polite, helpful and did the job faster then originally thought
8 août 2024
Réponse de National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Réponse de National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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