Excellent service from National Windscreens in Dorchester. Progress of my windscreen order always provided. Windscreen acquired quickly and then fitted within an hour. I went back to National Windscre... Voir plus
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Établissement
Changer d'établissementUnit G2, Marabout Industrial Estate, DT1 1YA Dorchester, Dorset, GB
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Lisez les avis des autres
Was always weary about having windscreen replaced, would it be as good as factory fitting and could you tell it had been replaced with overspilling the adhesive and things. No need to worry tho!... Voir plus
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Very easy to book and swift service. Far better than autoglass, who seem to feel that by getting an aggressive call centre operative to call me, stay on the phone after I've told them I'm sorted... Voir plus
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Everything went smoothly dropped the car off and just over an hour late it was ready for collection, nearly two weeks later now though and there is a very annoying tapping like sound but other than th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Dorchester
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit G2, Marabout Industrial Estate, DT1 1YA, Dorchester, Dorset, Royaume-Uni
- 01305-700-096
4,8
Excellent
298 avis
Demande des avis aux clients
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Easy and straight forward
30 mai 2024
Réponse de National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service from booking to…Excellent Service
Excellent service from booking to completion many thanks would highly recommend
17 mai 2024
Réponse de National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service at my home
Excellent service at my home. On time and job completed brilliantly.
17 mai 2024
Réponse de National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Punctual, polite and efficient.
The guy who came arrived on time (possibly his first call of the day) and took the trouble to explain what he was going to do. It eased the pain of having a damaged windscreen.
15 mai 2024
Réponse de National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Friendly and efficient service at Dorchester
The guys at Dorchester were super helpful and friendly. Great service. Car windscreen replaced within the hour. Thank you so much.
10 mai 2024
Réponse de National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
difficult job
I had to wait several days for the unusual screen to be sourced, and someone had to drive to Exeter to get a screen from a competitor.
The man who did the fitting was excellent. V pleased with the result.
2 mai 2024
Réponse de National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very easy to book and swift service
Very easy to book and swift service.
Far better than autoglass, who seem to feel that by getting an aggressive call centre operative to call me, stay on the phone after I've told them I'm sorted and to leave, who then forcefully tells me she needs to speak to the policy holder despite me telling her I'm doing it for my wife!.. don't touch autoglass, trust National windows...
24 avril 2024
Réponse de National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Easy, quick and friendly service
Easy process and quick. Staff friendly. Was originally told 4 hours but only took half time. No mess.
30 avril 2024
Réponse de National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fears calmed on 2nd visit.
I was quite disappointed with the first visit but all was rectified on the second. Clean and efficient service. No call-back and don’t expect any.
11 avril 2024
Réponse de National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Super efficient from start to finish
Super efficient from start to finish. On time, cordial, friendly & knowledgeable. An absolute pleasure all round.
Thank you.
9 avril 2024
Réponse de National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
I found everyone friendly
I found everyone friendly, helpful and very accommodating. They rushed to get my vehicle done as I had an appointment directly after theirs and everyone seemed to work well and calmly together. Many thanks.
8 avril 2024
Réponse de National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Easy and fast process from start to…
Easy and fast process from start to finish. Staff communicated really well, keeping me updated re arrival time as well as how long the job would take. Spot on on both accounts!
28 mars 2024
Réponse de National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Replaced by the guys at the Dorchester…
Replaced by the guys at the Dorchester dept. on time hassle free, perfect job. Many Thanks
21 mars 2024
Réponse de National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Friendly and knowledgeable fitters
Friendly and knowledgeable fitters, made a great job fitting the new windscreen. Spot on with the time estimate too.
22 mars 2024
Réponse de National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Saved me money and saved the planet
National Windscreens explained every part of the process and kept in touch from the moment of booking right up to letting me know when they would arrive and arriving on time. They did an excellent repair and saved a more costly replacement and saved a bit of the planet too.
Thanks
21 mars 2024
Réponse de National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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