Very nice chap and I hate to complain but my mirror was left very wobbly. I assume because it wasn’t a genuine Audi windscreen and the mirror post was not to spec. I managed to remove and after bendin... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 4 Block 6, Shenstone Trading Estate, B63 3XB Halesowen, the West Midlands, GB
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Lisez les avis des autres
Car windscreen replaced via insurance with national windscreens, it was really easy to phone up, pay the access over the phone and book an appointment. A few days later Mark came out and replaced my w... Voir plus
L'entreprise a répondu
Their communication was first class. I was met at the workshop by a lovely man who knew who I was and what was needed. He explained their process and how long it was likely to take (the new windscreen... Voir plus
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Booked the appointment on line , engineer turned up on time , contacted before he arrived and completed the work promptly . Informed me how long I would need to wait before using and washing car .... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Halesowen
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 4 Block 6, Shenstone Trading Estate, B63 3XB, Halesowen, the West Midlands, Royaume-Uni
- 0121-369-0738
4,7
Excellent
385 avis
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Staff were friendly and did the job in…
Staff were friendly and did the job in the time stated.
I felt like the finish wasn’t perfect: the headliner wasn’t clipped in all the way, the rubber door seal wasn’t replaced correctly so I needed to use a pry tool to put it on the correct side of the trim. Both clips for the sun visor were snapped and I have had to order replacement parts at a cost of £10. I wasn’t made aware of this it was hidden for me to find when they vibrated and rattled.
Also the car was taken in a 15 mile drive but this may be normal for camera re-calibration. None of it is the end of the world but it isn’t 5 star either.
5 décembre 2024
Réponse de National Windscreens - Halesowen
We appreciate your feedback and understand your concerns about the finish of the work. We strive to provide a high-quality service and are disappointed to hear that the headliner, door seal, and sun visor clips were not installed to your satisfaction. We will use your feedback to improve our processes and ensure that all work is completed to the highest standard.
EXCELLENT.
Fast, efficient friendly service from the Halesowen branch. Great communication too!
Excellent all round service.
29 novembre 2024
Réponse de National Windscreens - Halesowen
Thank you for your wonderful review! We're thrilled to hear you were happy with the fast, efficient, and friendly service you received at the Halesowen branch. We appreciate your kind words about the team's communication and overall service.
Really disappointed
Really disappointed
You asked me to turn up for 10 o’clock as I did
The Bloke told me he was very frustrated Due to his workload, I’ve got no chance of getting it done until the afternoon I would have to leave it with him which was big inconvenienced my day. I had to get picked up from Location and then dropped off later on in the day.
I do not find this very professional at all
Health and safety regarding entering Work shop as requested
As the gentleman was working on his own, there was no one in the office
I would be grateful if you could come back to me with an outcome
23 novembre 2024
Réponse de National Windscreens - Halesowen
We understand your disappointment with the experience you had. It sounds like the situation caused you significant inconvenience and frustration. We appreciate you bringing this to our attention and will share your feedback with the relevant team to ensure we can improve our processes and communication in the future.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Marc and Katrina were amazing at Halesowen ⭐️🔝
Marc and Katrina were amazing, a swift service and I was in and out. No issues with my screen ,brilliant after care. I hope Marc and Katrina at Halesowen can be recognised for their point of difference and exceptional customer care. Thannks!
25 novembre 2024
Réponse de National Windscreens - Halesowen
We're thrilled to hear about your positive experience! It's wonderful to know that you received such exceptional service from our team members. We appreciate you taking the time to share your feedback. We'll be sure to pass along your kind words to them.
USE, USE, USE!
Great quick response from national Windscreens, very accommodating and attention to detail
16 novembre 2024
Réponse de National Windscreens - Halesowen
Thank you for your kind words! We appreciate you taking the time to share your positive experience. We're thrilled to hear that you found our team responsive, accommodating, and detail-oriented.
Good communication from the fitter
Good communication from the fitter, let us know when he would arrive and did a good job.
20 novembre 2024
Réponse de National Windscreens - Halesowen
Thank you for your kind review. We're pleased to hear you were happy with the communication and work done by the fitter.
Réponse de National Windscreens - Halesowen
Thank you for your kind words. We're thrilled to hear that you had a positive experience with our service. We appreciate your recommendation and will continue to strive for excellence.
Thank you for efficiently sorting out my windscreen replacement—much appreciated!
I had a great experience with your customer service right from the start. I received a call with clear directions to the workshop, which was helpful as it was a bit tricky to locate. I was also given realistic timescales for when the job would be completed, so i stayed local - sorted within 45 minutes. The technician who carried out the work was incredibly kind and helpful.
Thank you for efficiently sorting out my windscreen replacement—much appreciated!
4 novembre 2024
Réponse de National Windscreens - Halesowen
Thank you for taking the time to share your positive experience. We're delighted to hear that you found our customer service helpful and that the technician was kind and helpful. We're always striving to provide excellent service, and your feedback is greatly appreciated.
Great service
Great service, the repair guy was most pleasent consensus person I ever came across
1 novembre 2024
Réponse de National Windscreens - Halesowen
Thank you for your kind words! We're delighted to hear that you were pleased with the technician's pleasant demeanor. We strive to provide the best possible experience for our customers and your feedback is greatly appreciated.
excellent service
25 octobre 2024
Réponse de National Windscreens - Halesowen
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
The entire process from enquiry to…
The entire process from enquiry to completion was handled well, and the work was carried out on time to a good standard.
26 octobre 2024
Réponse de National Windscreens - Halesowen
Thank you for your kind words. We're delighted to hear that you were satisfied with the entire process and the quality of our work. We appreciate your positive feedback and will continue to strive for excellence in everything we do.
Réponse de National Windscreens - Halesowen
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service
Excellent service. Easy and convenient. My windscreen was badly cracked and needed replacing.
The call to my insurance company diverted the call to national windscreens and spoke to an agent straight away, who organised for my windscreen replacement at my home 2 days later. Also the man who did the work was a thoroughly decent chap.
16 octobre 2024
Réponse de National Windscreens - Halesowen
Thank you for taking the time to share your positive experience. We're thrilled to hear that you found our service easy and convenient. It's great to know that our agent was able to quickly arrange your windscreen replacement at your home. We appreciate your kind words about the technician who completed the work.
Réponse de National Windscreens - Halesowen
Thank you for taking the time to share your feedback. We're glad to hear you had a positive experience.
Prompt phone response to initial call
Prompt phone response to initial call, kept me informed on the way and a very nice chap who came to fit the new screen. All done very easily. Thank you 🙂
7 octobre 2024
Réponse de National Windscreens - Halesowen
Thank you for taking the time to share your positive experience. We're delighted to hear that you were kept informed throughout the process and that the technician was helpful. We appreciate your feedback.
Quality of service
The reception from Mark and his colleague was great. I was kept informed of the nature and progress of the repair which was completed in good time.
7 octobre 2024
Réponse de National Windscreens - Halesowen
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Halesowen
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Tesla model Y
The engineer was very helpful and he was ready for my booking at the time stated. The windscreen was replaced and again all as per the quoted time.
25 septembre 2024
Réponse de National Windscreens - Halesowen
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Halesowen
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The service and politeness of staff was…
The service and politeness of staff was 1st class.
17 septembre 2024
Réponse de National Windscreens - Halesowen
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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