Very nice chap and I hate to complain but my mirror was left very wobbly. I assume because it wasn’t a genuine Audi windscreen and the mirror post was not to spec. I managed to remove and after bendin... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 4 Block 6, Shenstone Trading Estate, B63 3XB Halesowen, the West Midlands, GB
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Lisez les avis des autres
Car windscreen replaced via insurance with national windscreens, it was really easy to phone up, pay the access over the phone and book an appointment. A few days later Mark came out and replaced my w... Voir plus
L'entreprise a répondu
Their communication was first class. I was met at the workshop by a lovely man who knew who I was and what was needed. He explained their process and how long it was likely to take (the new windscreen... Voir plus
L'entreprise a répondu
Booked the appointment on line , engineer turned up on time , contacted before he arrived and completed the work promptly . Informed me how long I would need to wait before using and washing car .... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Halesowen
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 4 Block 6, Shenstone Trading Estate, B63 3XB, Halesowen, the West Midlands, Royaume-Uni
- 0121-369-0738
4,7
Excellent
385 avis
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Whole company has 'Not our problem ' mentality.
1 Changed my appointment time without informing me .
2 Online chat said they'd changed it back when they hadn't
3 Halesowen branch blaming everyone else . Shrug shoulders -not our problem mentality.
4 Didn't complete my new windscreen installation & intimidated me into paying excess.
5 Drove in with car legal on UK roads , left with a vehicle illegal to drive.
22 juillet 2025
Réponse de National Windscreens - Halesowen
We appreciate you bringing this to our attention. We're sorry to hear about the appointment change, communication issues, the incomplete installation, and the concerns about your vehicle's legality. We'll investigate these points with the branch to ensure our service meets expectations.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Friendly efficient service as…
Friendly efficient service delivered as planned with no issues. Excellent result.
22 juillet 2025
Réponse de National Windscreens - Halesowen
We appreciate your positive feedback! We're happy to hear that you found our service friendly and efficient, delivered as planned without any problems, resulting in an excellent outcome.
Réponse de National Windscreens - Halesowen
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
A1 Professional Service
Very professional service carried out by a very professional operator, five star all the way, wouldn't hesitate to recommend.
10 juillet 2025
Réponse de National Windscreens - Halesowen
We appreciate you mentioning the professional service from our operator. We're happy to hear that you had a five-star experience and would recommend us!
Did not fit well but changed to a perfect one
Initially, the windscreen didn’t fit well and there was a small gap between the glass and the borders. However, after I raised the issue, the company immediately contacted me and arranged to replace the windscreen right at my home parking. The service was quick, professional, and they did a wonderful job. I really appreciate their prompt response and great customer service. Updating my rating to 4 stars!
9 juillet 2025
Réponse de National Windscreens - Halesowen
Hi,
Thank you for taking the time to review your recent experience.
We’re sorry to hear you’re unhappy and that our service did not meet your expectations.
If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk please include your VRN as the subject of the email
Kind regards,
National Windscreens
Done an excellent job.
Done an excellent job.
No mess & very quick and efficient.
Even put my things back on the windscreen.
Thanks
4 juillet 2025
Réponse de National Windscreens - Halesowen
We're happy to hear that you were pleased with the service! It's great to know our team was quick, efficient, and left no mess. We appreciate your positive feedback!
Polite friendly helpful & very…
Polite friendly helpful & very efficient.
Couldn’t be better!
20 juin 2025
Réponse de National Windscreens - Halesowen
We appreciate your positive feedback! We're happy to hear that you experienced polite, friendly, helpful, and very efficient service.
Great quality service
12 juin 2025
Réponse de National Windscreens - Halesowen
We appreciate your positive feedback. Thank you!
Fast and friendly
Very helpful and quick service even though I had to have a new windscreen fitted
31 mai 2025
Réponse de National Windscreens - Halesowen
We appreciate your positive feedback! We're happy to hear that you found our service helpful and quick, even with the new windscreen fitting.
National Windscreens …
The man from National Windscreens arrived on time and fitted the screen within an hour and was very clean and tidy.l was very pleased with the job and would definitely use them again.
26 mai 2025
Réponse de National Windscreens - Halesowen
We're happy to hear that our technician arrived on time, completed the work efficiently, and maintained a clean workspace. We appreciate your positive feedback and are glad you were pleased with the service.
Quick repair no hassle…
The fitter kept me informed by phone with events after I had dropped the vehicle off at Halesowen. Quick repair no issues.
21 mai 2025
Réponse de National Windscreens - Halesowen
We're happy to hear that you were kept informed about your vehicle's repair at Halesowen. We appreciate your feedback regarding the quick and seamless service you experienced.
Quick and easy
13 mai 2025
Réponse de National Windscreens - Halesowen
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Professional and polite team
Perfect. Staff were great, I was kept well informed about my repair. They have done a terrific job on my Audi Cab, highly recommend.
Thanks again.
14 mai 2025
Réponse de National Windscreens - Halesowen
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received, particularly the communication and the quality of the repair work. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you. We appreciate you taking the time to share your experience.
Excellent customer service and very…
Excellent customer service and very prompt service.
Highly recommended.
14 mai 2025
Réponse de National Windscreens - Halesowen
Thank you for your positive feedback! We are delighted to hear that you found our customer service excellent and our service very prompt. We appreciate your recommendation and strive to provide exceptional service to all our customers.
Réponse de National Windscreens - Halesowen
We understand your disappointment with your recent experience. We value your feedback and will use it to improve our services.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Very welcoming and informative guy who…
Very welcoming and informative guy who sorted my windscreen.
12 mai 2025
Réponse de National Windscreens - Halesowen
We appreciate your kind words. We're glad you found our team helpful and informative. We strive to provide excellent service to all our customers.
Fitter was great the waiting from 7am…
Fitter was great the waiting from 7am Monday morning when reported till Thursday afternoon when fitted was a long time to have vehicle unsecured!
8 mai 2025
Réponse de National Windscreens - Halesowen
We understand your frustration with the wait time for your vehicle's repair. We strive to provide timely service and apologize for the inconvenience you experienced. We appreciate your feedback and will use it to improve our processes.
Réponse de National Windscreens - Halesowen
We're glad to hear that you had a positive experience with our technician. We appreciate your feedback and will share it with the team.
Brilliant service
Brilliant service, very clear on what was happening and done in great time.
25 avril 2025
Réponse de National Windscreens - Halesowen
Thank you for your positive review! We are delighted to hear that you were pleased with the clarity of the service and the timely completion of the work. We strive to provide excellent customer experiences, and your review confirms we're meeting that goal. We appreciate you taking the time to share your positive experience.
Réponse de National Windscreens - Halesowen
Thank you for your kind words. We appreciate your positive feedback and are glad you found our service professional and efficient.
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