The fitter was on time and friendly , I would have given more marks but a part of the trim was not finished correctly and I only noticed after he'd left.
L'entreprise a répondu
Établissement
Changer d'établissementUnit 27C, Park Industrial Estate, TS25 1UD Hartlepool, County Durham, GB
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Lisez les avis des autres
1st Class Service as always.. 1st Class Work from the lads who changed windscreen 👌🏻
L'entreprise a répondu
The technician was absolutely brilliant and very well mannered as well he’s a very good credit to your company
L'entreprise a répondu
Such a great company. The windscreen replacement was quick and easy. I had an issue with a fuse having been blown which I was unsure how it happened but the came back twice to fix it!
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Hartlepool
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 27C, Park Industrial Estate, TS25 1UD, Hartlepool, County Durham, Royaume-Uni
- 01429-350-032
4,6
Excellent
35 avis
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All this reviews are lies it’s been 3…
All this reviews are lies it’s been 3 weeks am waiting for their call to replace my windscreen but they never give me any ETA or any information now today morning on of their customers service girl showing attitude saying if u not happy then u can go to somewhere else but my point is if use can’t sort this out then why did u take my job in ur hand and now ignoring and showing attitude
12 mars 2024
Avis spontané
Réponse de National Windscreens - Hartlepool
Hi,
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Excellent service nissan juke replacement windscreen excellent quality…
Excellent service and excellent quality 👌 very efficient service thanks to the fitting service team.
20 juillet 2023
Réponse de National Windscreens - Hartlepool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very professional at there job.
11 juillet 2023
Réponse de National Windscreens - Hartlepool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Nice man done work in a hour could not…
Nice man done work in a hour could not fault his work great service from start to finish
18 juillet 2023
Réponse de National Windscreens - Hartlepool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Hartlepool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Was kept up dated on when would arrive…
Was kept up dated on when would arrive and when needed another appointment was arranged quickly
5 juillet 2023
Réponse de National Windscreens - Hartlepool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Repair carried out on time as arranged
27 juin 2023
Réponse de National Windscreens - Hartlepool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Quick efficient service
Quick, efficient, respectful service, within a week of application.
17 mai 2023
Réponse de National Windscreens - Hartlepool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service
23 mai 2023
Réponse de National Windscreens - Hartlepool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent prompt and professional…
Excellent prompt and professional service . Customer advisor and fitter both friendly, efficient and knowledgeable.
18 mai 2023
Réponse de National Windscreens - Hartlepool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Hartlepool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Hartlepool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The glass fitter was very helpful he…
The glass fitter was very helpful he explained what he was doing and he let me look at him fixing the chip in my windscreen that’s very helpful Tom
18 janvier 2023
Réponse de National Windscreens - Hartlepool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Hartlepool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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