Hereford branch. Very professional service. Screen quickly replaced with the booking slot quickly available and on time. No issues at all with the fitting and everything left clean and tidy. Done... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement1c Sweetman's Yard, Plough Lane, HR4 0EE Hereford, Herefordshire, GB
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Lisez les avis des autres
Our engineer, Si was very friendly, helpful and skilful. Unfortunately he hadn't been given all the parts he needed, but he did what he could and explained to us that he or another engineer would retu... Voir plus
L'entreprise a répondu
Great staff at the Hereford branch! Replacing a windscreen is complex with the linked ADAS which needed recalibrating after the install. Both the staff were patient and thorough. All in all a stress f... Voir plus
L'entreprise a répondu
Once we got past the national call centre and were able to communicate with the location direct and spoke with the Hereford team there the system worked well. Dave with whom we booked the date and th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Hereford
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
1c Sweetman's Yard, Plough Lane, HR4 0EE, Hereford, Herefordshire, Royaume-Uni
- 01432-700-028
4,6
Excellent
244 avis
Demande des avis aux clients
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Réponse de National Windscreens - Hereford
We appreciate you sharing! We are so happy to hear you received same-day repair and a very helpful engineer assisted you.
Fitter did a really job even though it…
Fitter did a really job even though it was very difficult to get radio aerial connector in and out
16 décembre 2025
Réponse de National Windscreens - Hereford
We're glad the fitter did a really good job. We appreciate your feedback regarding the difficulty experienced with the radio aerial connector; thank you for letting us know.
Good people
9 décembre 2025
Réponse de National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Hereford
We're happy to hear that you had a positive experience with our services. Thank you for your helpful feedback!
Great service
26 novembre 2025
Réponse de National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
The guys in the depot were very helpful…
The guys in the depot were very helpful and changed the windscreen in quick time.
2 décembre 2025
Réponse de National Windscreens - Hereford
We're happy to hear that our team was helpful and efficient in replacing the windscreen. Thank you for your positive feedback!
Excellent service
2 décembre 2025
Réponse de National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
I found the experience good the…
I found the experience good the gentlemen were friendly and helpful
20 novembre 2025
Réponse de National Windscreens - Hereford
We're happy to hear that you found your experience good, and that our team members were friendly and helpful. Thank you for your positive feedback!
Really bad experience
They ordered the wrong side window and I had to wait one more week to receive the right window when it was raining. I will never come again!
19 novembre 2025
Réponse de National Windscreens - Hereford
We regret that the wrong side window was ordered, and you experienced a delay. We appreciate your feedback and will review our processes to prevent this from happening again.
It was a quick and well done job.
14 novembre 2025
Réponse de National Windscreens - Hereford
We're glad you were satisfied with our efficient service. Thank you for your positive feedback!
Fab service!
Really easy to book in, really helpful when there, car was ready before they said!! Would defo recommend and use again!
13 novembre 2025
Réponse de National Windscreens - Hereford
We appreciate you taking the time to leave us such a fantastic review! We're so glad booking was easy, you found our team helpful, and your car was ready early.
First class service
Easy to organise appointment, friendly staff - excellent service and result with new windscreen.
11 octobre 2025
Réponse de National Windscreens - Hereford
We appreciate your positive feedback! We're happy to hear that you found it easy to organize your appointment and that you received excellent service and a great result.
Done job.bit I think after u make mess…
Done job.bit I think after u make mess inside car,u should clean.not even wipe dash or center console.bit disappointed
9 octobre 2025
Réponse de National Windscreens - Hereford
We appreciate your feedback and are sorry the interior wasn't cleaned to your expectations. We'll address this to ensure better service in the future.
Réponse de National Windscreens - Hereford
We appreciate your positive feedback! We're so happy to hear that you found our staff very friendly and professional.
Speedy and efficient
The team managed to replace my windscreen in much less time than expected.They restuck my camera and provided extra sticky pads if needed.They left my vehicle clean ,no evidence of glass
25 septembre 2025
Réponse de National Windscreens - Hereford
We're happy to hear that the windscreen replacement was completed quickly and efficiently. We appreciate your positive feedback regarding the camera restick and the cleanliness of your vehicle after the service. Thank you!
Excellent service.Quick and most…
Excellent service.Quick and most helpful.No hesitation about recommending the service.
19 septembre 2025
Réponse de National Windscreens - Hereford
We appreciate you taking the time to share! We're so happy to hear that you received excellent, quick, and helpful service. Thank you for the recommendation!
Managed to have a lovely crack in my…
Managed to have a lovely crack in my windscreen. Took the car to Hereford to be fixed the gentlemen there made myself and my wife feel very welcome. Super friendly and very professional. Communication was brilliant as we walked into town and they text us when they had finished. Was done in brilliant time pretty speedy. I would absolutely recommend using these guys again. Thank you
5 septembre 2025
Avis spontané
Réponse de National Windscreens - Hereford
We're happy to hear that our team made you and your wife feel welcome and provided a professional service. We appreciate your kind words regarding our communication and speed. Thank you for recommending us!
The actual repair was great
The actual repair was great - done in less time than expected and all in working order. Getting a date and the windscreen was a nightmare.
8 septembre 2025
Réponse de National Windscreens - Hereford
We're happy to hear the repair met your expectations. We regret the difficulty you experienced scheduling the service. We'll review our processes to improve. Thanks for your feedback.
Réponse de National Windscreens - Hereford
We appreciate you sharing! We are so happy you were pleased with our quick and easy service. Thank you for the recommendation.
Réponse de National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
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