Hereford branch. Very professional service. Screen quickly replaced with the booking slot quickly available and on time. No issues at all with the fitting and everything left clean and tidy. Done... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement1c Sweetman's Yard, Plough Lane, HR4 0EE Hereford, Herefordshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Our engineer, Si was very friendly, helpful and skilful. Unfortunately he hadn't been given all the parts he needed, but he did what he could and explained to us that he or another engineer would retu... Voir plus
L'entreprise a répondu
Great staff at the Hereford branch! Replacing a windscreen is complex with the linked ADAS which needed recalibrating after the install. Both the staff were patient and thorough. All in all a stress f... Voir plus
L'entreprise a répondu
Once we got past the national call centre and were able to communicate with the location direct and spoke with the Hereford team there the system worked well. Dave with whom we booked the date and th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Hereford
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
1c Sweetman's Yard, Plough Lane, HR4 0EE, Hereford, Herefordshire, Royaume-Uni
- 01432-700-028
4,6
Excellent
244 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de National Windscreens - Hereford
Thank you for your kind words! We're delighted to hear you had a positive experience with our check-in and service. We strive to provide friendly and efficient service to all our guests, and your feedback confirms we're on the right track. We appreciate you taking the time to share your thoughts.
The 2 fitters were very nice and helpful
7 janvier 2025
Réponse de National Windscreens - Hereford
We're so glad to hear that you had a positive experience with our fitters. Their helpfulness and friendliness are a testament to our commitment to providing excellent customer service.
Great friendly service
Great friendly service. Appointment was changed without confirming me.
3 janvier 2025
Réponse de National Windscreens - Hereford
We appreciate you taking the time to share your feedback. We're thrilled you found our service friendly and efficient. We sincerely apologize for the inconvenience caused by the appointment change without prior confirmation. We understand this could be frustrating, and we value your business. We're committed to improving our communication processes to prevent similar situations in the future. We hope you'll consider us again for your future needs. Your satisfaction is important to us.
There was a mix up with times bit the…
There was a mix up with times bit the gentleman was amazing and managed to get my car done. Really appreciated it because I live an hour away. Thank you
19 décembre 2024
Réponse de National Windscreens - Hereford
We're so glad to hear your car was successfully serviced despite the scheduling mix-up! We truly appreciate your understanding and patience. It sounds like our team member went above and beyond to accommodate you, especially given the distance you travel. We'll share your kind words with the team; positive feedback like yours is incredibly motivating. Thank you for choosing us and for taking the time to leave a review. We hope to see you again soon!
Professional and friendly service
Prompt appointment at a close location. Cheerful and friendly staff. Replacement windscreen fitted in a professional and timely manner.
24 décembre 2024
Réponse de National Windscreens - Hereford
Thank you for your positive feedback. We're delighted to hear that you were happy with the service you received. We appreciate your kind words about our staff and the quality of the windscreen fitting. We strive to provide excellent service to all our customers, and we are glad that we were able to meet your expectations.
Réponse de National Windscreens - Hereford
Thank you for taking the time to share your positive feedback. We're delighted to hear that you had a great experience with our customer service.
Technicians on the job were excellent
Technicians on the job were excellent, helpful and efficient. Not so good at booking and communication from the office.
17 décembre 2024
Réponse de National Windscreens - Hereford
We appreciate your feedback and are glad to hear that the technicians were excellent. We understand your concerns about the booking and communication process. We are committed to improving these areas and will take your feedback into consideration.
Came to fit the windscreen on time
Came to fit the windscreen on time. Good lads that fitted the screen. Very polite, informative and very tidy,
2 décembre 2024
Réponse de National Windscreens - Hereford
We're thrilled to hear about your positive experience. It's wonderful to know that our team was professional, courteous, and left your property tidy. We appreciate your kind words and feedback.
Réponse de National Windscreens - Hereford
We appreciate your kind words and are glad to hear you were satisfied with our service.
Very polite and explained everything
Very polite and explained everything!
Such quick service
27 novembre 2024
Réponse de National Windscreens - Hereford
Thank you for your kind words! We're so glad to hear that you found our service quick and our staff polite and helpful. We appreciate your feedback.
Very nice staff
Very nice staff. And quick and efficient service. They successfully obtained a new windscreen for
My rather old car.
22 novembre 2024
Réponse de National Windscreens - Hereford
Thank you for taking the time to share your positive experience. We're glad to hear that you were happy with the service you received and that we were able to find a windscreen for your car. We appreciate your feedback.
Windscreen was not sealed properly on…
Windscreen was not sealed properly on my lorry and there is large amount of water pouring in. Very disappointed with the service
18 novembre 2024
Réponse de National Windscreens - Hereford
We understand your disappointment with the water leak in your lorry. We strive to provide high-quality service and will investigate this issue to ensure it doesn't happen again.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Réponse de National Windscreens - Hereford
Thank you for your positive feedback. We appreciate you recognizing our easy booking process and fast service.
Verry professional and talked us throgh…
Verry professional and talked us throgh exactly what they were going to do
31 octobre 2024
Réponse de National Windscreens - Hereford
Thank you for your kind words! We appreciate you taking the time to share your positive experience. We strive to provide clear and informative communication to our customers, and we're glad you felt well-informed throughout the process.
Quick service excellent repair
Quick service, easy to book timeslot online. Confirmed very quickly and when dropped out kept informed when ready to collect. Excellent service and qualitywork
1 novembre 2024
Réponse de National Windscreens - Hereford
Thank you for your kind words! We're thrilled to hear you found our booking process, communication, and service to be excellent. We strive to provide a seamless and positive experience for all our customers.
Communication is excellent and the…
Communication is excellent and the fitter at Hereford branch was so helpful and knowledgeable.
17 octobre 2024
Réponse de National Windscreens - Hereford
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide exceptional customer service and are glad you found our fitter at the Hereford branch to be helpful and knowledgeable.
Even though I was delayed by flooding…
Even though I was delayed by flooding for forty minutes past my appointment time the guys still worked on my car fast and I had it back within an hour. Top notch service.
16 octobre 2024
Réponse de National Windscreens - Hereford
We appreciate you taking the time to share your positive experience. We understand that delays can be frustrating, but we're glad our team was able to provide you with quick and efficient service. We strive to provide the best possible experience for our customers, and we're happy to hear that we met your expectations.
Timely and professional repair.
9 octobre 2024
Réponse de National Windscreens - Hereford
We appreciate you taking the time to share your positive experience. We're glad to hear that you were satisfied with the service you received.
Réponse de National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Réponse de National Windscreens - Hereford
We're so glad to hear you had a positive experience. We appreciate your kind words about the technician's work.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.