Hereford branch. Very professional service. Screen quickly replaced with the booking slot quickly available and on time. No issues at all with the fitting and everything left clean and tidy. Done... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement1c Sweetman's Yard, Plough Lane, HR4 0EE Hereford, Herefordshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Our engineer, Si was very friendly, helpful and skilful. Unfortunately he hadn't been given all the parts he needed, but he did what he could and explained to us that he or another engineer would retu... Voir plus
L'entreprise a répondu
Great staff at the Hereford branch! Replacing a windscreen is complex with the linked ADAS which needed recalibrating after the install. Both the staff were patient and thorough. All in all a stress f... Voir plus
L'entreprise a répondu
Once we got past the national call centre and were able to communicate with the location direct and spoke with the Hereford team there the system worked well. Dave with whom we booked the date and th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Hereford
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
1c Sweetman's Yard, Plough Lane, HR4 0EE, Hereford, Herefordshire, Royaume-Uni
- 01432-700-028
4,6
Excellent
244 avis
Demande des avis aux clients
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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Stress Free
Convenient, fast and efficient. Thank you so much for making this a stress free experience by coming to my home.
29 mai 2024
Réponse de National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Completed
We wanted to have the job done at home but that appointment was cancelled and apparently due to staffing issues we were told we had to take it to the fitter which was an hour away. We weren’t given a time until the morning of the job and I’d had to send a reminder the night before. Appointment dealt with efficiently by fitter and appears to have been fitted well in the allotted time.
3 juin 2024
Réponse de National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Réponse de National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Replacement windscreen
Job completed efficiently and finished within timescale given. Personable and polite member of staff. Would recommend.
19 mai 2024
Réponse de National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Professional staff
18 mai 2024
Réponse de National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
I felt that the operative I met was…
I felt that the operative I met was very polite and helpful, and although it took a while to source the part, they kept me informed.
20 mai 2024
Réponse de National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Hereford
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Réponse de National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National Windscreens picked up the…
National Windscreens picked up the claim to my instance company and handled everything seamlessly to provide an easy, well communicated service. Thank you.
25 avril 2024
Réponse de National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
It was a smooth process and staff were…
It was a smooth process and staff were efficient and professional
23 avril 2024
Réponse de National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
brilliant service
The fitter phoned to say he was on the way , i had to take him to a different address and he still had no complaints , an absolute pleasure to deal with and nothing to much bother
16 avril 2024
Réponse de National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Repair completed quickly and the…
Repair completed quickly and the fitters where very friendly
15 mars 2024
Réponse de National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The lad that done my windscreen was…
The lad that done my windscreen was very good and didn’t keep me waiting long and done a good job on it too
9 mars 2024
Réponse de National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Good company
6 février 2024
Réponse de National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very good service
Very good service - parked up and the windscreen was done while I was away and came back at it was ready to go. Contact with them was very good.
27 janvier 2024
Réponse de National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very professional and great job
Very helpful, friendly and professional staff! Perfect job.
Would recommend
24 janvier 2024
Réponse de National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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