Prompt inspection arranged at agreed venue (we are in a very rural location). New screen required and, although slight delay in ordering I was offered a range of fitting dates to suit. Good clean inst... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementNumber 18, Unit 3 & 4, IV3 8DU Inverness, the Scottish Highlands, GB
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Lisez les avis des autres
Call centre was misleading in advising mobile service was available for our area, when, in fact is was not. However, Kenny Baldock at Inverness was super and couldn’t have been more helpful, thank you... Voir plus
L'entreprise a répondu
Excellent job in saving my original trim from my SAAB Viggen and putting in new windscreen, passed its MOT! Hope they don’t have to replace another anytime soon! Would highly recommend and will use a... Voir plus
L'entreprise a répondu
Once the rear window had been delivered, which took some time - a week in fact - the actual replacement was expertly and swiftly done. The young mechanic was working in questionable conditions, at tim... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Inverness
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Number 18, Unit 3 & 4, IV3 8DU, Inverness, the Scottish Highlands, Royaume-Uni
- 01463-800-124
4,7
Excellent
387 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
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Staff were helpful.
24 février 2026
Réponse de National Windscreens - Inverness
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Inverness
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Petty quick in meeting calls .
26 février 2026
Réponse de National Windscreens - Inverness
We're happy to hear that our call response time met your expectations. Thank you for your positive feedback!
Replacement Windscreen
Kept us updated with appointment time, arrived when they said would arrive as we're having this done at house. Completed removal and installation of new windscreen. The fitter was competent and also answered a couple of questions we asked, very well mannered and efficient.
Good company to use, very helpful staff.
18 février 2026
Réponse de National Windscreens - Inverness
We appreciate your positive feedback. We're happy the fitter kept you updated and arrived on time. It's great to know the removal and installation were completed efficiently, and your questions were answered. We're glad you found our staff helpful.
Réponse de National Windscreens - Inverness
We're glad we kept you informed and did a brilliant job. Thank you for your positive feedback; we appreciate it.
Réponse de National Windscreens - Inverness
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Second time around
My first appointment was cancelled when I walked into your Inverness branch reception to drop off car for the work to be carried out.
The replacement windscreen had not been received by the branch and I had not been notified.
At my second appointment a week later the work was carried out and I am happy with the workmanship.
10 février 2026
Réponse de National Windscreens - Inverness
We regret your initial appointment was cancelled due to the delayed windscreen delivery and the lack of communication. We're glad the work was completed to your satisfaction at the second appointment. Thank you for your feedback.
Réponse de National Windscreens - Inverness
We appreciate you sharing that the job was brilliant, helpful, and professional! We are so happy you had a positive experience with us.
Réponse de National Windscreens - Inverness
We appreciate you sharing that you received excellent service, good comms, and found it easy to book. We are so happy you had a positive experience.
Réponse de National Windscreens - Inverness
We appreciate you sharing! We are so happy to hear that our staff were helpful and friendly and that you received great work.
Fantastic service very friendly and…
Fantastic service very friendly and helpful fitter who got the job completed in great time.
24 janvier 2026
Réponse de National Windscreens - Inverness
We appreciate you sharing your experience! We're happy to hear that the fitter was friendly and helpful and completed the job in great time.
Although windscreen arrived damaged at…
Although windscreen arrived damaged at your depot the Inverness branch managed to source another and fit me in the next day. Local staff were so helpful!
16 janvier 2026
Réponse de National Windscreens - Inverness
We're happy to hear that our Inverness branch was able to assist you so quickly after the initial damage. We appreciate your positive feedback and are glad you enjoyed your experience with our helpful staff!
A true positive experience.
A repair beyond repair and highly recommended. Good banter, on the ball and a brilliant approach to customer service. This gentleman is an asset to the front line of this business and i cant thank him and the business enough for going out of the way to help me out and the old truck of mine. greatly greatly appreciated. put it this way i've dealt with a few "windscreen companies" over the years.
This is the best service yet.
16 janvier 2026
Réponse de National Windscreens - Inverness
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the service and the team member's helpfulness. It's great to know we exceeded your expectations. Thank you for your feedback!
First class
First class service no problems leave car pick up later all done friendly staff what more do you need
21 janvier 2026
Réponse de National Windscreens - Inverness
We appreciate your positive feedback! We're happy to hear that you experienced first-class service and friendly staff. Thank you for your review!
National Windscreens Inverness
Excellent service from the team at National Windscreens Inverness. Very professional and well organised team. Good communication throughout.
16 janvier 2026
Réponse de National Windscreens - Inverness
We appreciate you taking the time to share your experience with us. We're happy to hear that you received excellent service from our Inverness team and that you were impressed with their professionalism.
Had a wee wait however it was the over…
Had a wee wait however it was the over the festive. Very cheerful and helpful member of staff made up for it, he did a grand job. 5 Stars!
9 janvier 2026
Réponse de National Windscreens - Inverness
We appreciate your positive feedback and are so glad the team member's cheerfulness and helpfulness made up for the wait during the festive period. Thanks for your review!
Réponse de National Windscreens - Inverness
We appreciate you sharing! We are so happy to hear you received reliable information and that our fitters were excellent.
Réponse de National Windscreens - Inverness
We appreciate you sharing! We are so glad to hear you received lovely, friendly, accommodating, and efficient service. Thank you!
Great customer service and Inverness…
Great customer service and Inverness staff are good to deal with , more than happy with service after being let down by other national useless company !
25 août 2025
Réponse de National Windscreens - Inverness
We're happy to hear that the Inverness staff provided excellent customer service. We appreciate your positive feedback and are glad you were more than happy with our service.
Réponse de National Windscreens - Inverness
We're happy to hear that our speed and communication met your expectations. Thank you for your positive feedback; we appreciate it.
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