Prompt inspection arranged at agreed venue (we are in a very rural location). New screen required and, although slight delay in ordering I was offered a range of fitting dates to suit. Good clean inst... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementNumber 18, Unit 3 & 4, IV3 8DU Inverness, the Scottish Highlands, GB
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Lisez les avis des autres
Call centre was misleading in advising mobile service was available for our area, when, in fact is was not. However, Kenny Baldock at Inverness was super and couldn’t have been more helpful, thank you... Voir plus
L'entreprise a répondu
Excellent job in saving my original trim from my SAAB Viggen and putting in new windscreen, passed its MOT! Hope they don’t have to replace another anytime soon! Would highly recommend and will use a... Voir plus
L'entreprise a répondu
Once the rear window had been delivered, which took some time - a week in fact - the actual replacement was expertly and swiftly done. The young mechanic was working in questionable conditions, at tim... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Inverness
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Number 18, Unit 3 & 4, IV3 8DU, Inverness, the Scottish Highlands, Royaume-Uni
- 01463-800-124
4,7
Excellent
387 avis
Demande des avis aux clients
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The staff were polite
The staff were polite, they were quick and efficient, they did a good job on my vehicle.
11 juillet 2025
Réponse de National Windscreens - Inverness
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Very nice competent technician but useless helpline
Very nice competent engineer, but awful helpline and website. The website let me book a Saturday appointment and I waited in all day for technician, the helpline were absolutely useless and didn't know if he was coming or not. Turns out the local branch isn't even open on Saturday.
8 juillet 2025
Réponse de National Windscreens - Inverness
We appreciate your feedback and are happy you found the engineer competent. We regret the trouble with the helpline and website regarding the Saturday appointment. We'll investigate how to improve our service and prevent this issue from happening again.
Cancelled first appointment
Cancelled first appointment. Suggested second appointment was not convenient. No further contact until complaint registered with insurer. Next appointment postponed. Finally made repair on fourth appointment.
30 juin 2025
Réponse de National Windscreens - Inverness
We regret the multiple appointment changes and inconvenience you experienced. We appreciate your feedback and have shared it with our team to improve our scheduling and communication.
Friendly and efficient service
Friendly and efficient service, clear explanations for telephone staff and the technician on-site.
4 juillet 2025
Réponse de National Windscreens - Inverness
We appreciate your positive feedback! We're happy to hear that you found our service friendly and efficient, and that the explanations were clear from both the telephone staff and the technician.
Great customer service both when…
Great customer service both when booking the job and when the technician arrived at home to do the work
4 juillet 2025
Réponse de National Windscreens - Inverness
We appreciate you taking the time to leave us this great review! We're happy to hear that you received excellent customer service during booking and the service itself.
Réponse de National Windscreens - Inverness
We appreciate your positive feedback! We're so glad our staff were helpful and friendly during your visit.
Was really good
23 juin 2025
Réponse de National Windscreens - Inverness
Thank you for your positive feedback!
Réponse de National Windscreens - Inverness
We appreciate your positive feedback and are happy our team performed well and in a courteous manner. Thank you for sharing!
Excellent service
Excellent service. Arrived within timeframe, all completed well within time given. Friendly and reliable.
16 juin 2025
Réponse de National Windscreens - Inverness
We're happy you received excellent service and that we arrived within the timeframe and completed everything promptly. It's great to hear you found us friendly and reliable!
Cracked the Replacement Windscreen, Scratched the Paint, Won't Talk To Me.
The replacement windscreen was cracked on fitting on 26MAY25 - which can happen, just bad luck. But I had to email the local branch three times before I got a commitment to a date for the rectification work on 12JUN25, despite the manager providing an emailed undertaking to fix it before the MOT due date the week before (08JUN25). Then when the guy turns up on 12JUN25 to do the second replacement, we notice deep scratch damage to the paintwork next to the windscreen (damage which did not exist in the original claim photos), and was obviously done on the first attempt to replace the windscreen. I emailed the branch on 12JUN25 to find out how they're going to fix this ... and over a week later, no response. I do however get repeated requests to *pay* for this experience.
And National's social media bot will 'express regret', say it will 'investigate to prevent a recurrence' - but will it actually say they'll make any attempt to fix it? No.
26 mai 2025
Réponse de National Windscreens - Inverness
We appreciate you bringing this to our attention. We're sorry to hear about the cracked windscreen, the delay in scheduling the replacement, and the paint damage. We're also concerned about the lack of response to your email. We'll investigate these issues to prevent similar situations in the future. Thank you for your feedback.
The guy's gave me a call about an hour …
The guy's gave me a call about an hour before arrival once here they didn't take to long did what I would say was a good job. I never used the car for about 3 days and today was the 1st in the rain I think. All seems good on that front. So I'd say I'm happy, they said to call if any problems.
9 juin 2025
Réponse de National Windscreens - Inverness
We're happy to hear that you were pleased with the service and the timely call. We appreciate your positive feedback regarding the work completed. Please don't hesitate to contact us if any issues arise!
Very friendly chap who arrived early…
Very friendly chap who arrived early and got job done.
10 juin 2025
Réponse de National Windscreens - Inverness
We're happy to hear that the service was efficient and timely. Thank you for sharing your positive experience with us!
Easy service - just what you want!
Great! No complaints, did the job perfectly and was very fast.
2 juin 2025
Réponse de National Windscreens - Inverness
We're happy to hear that our service met your expectations! Thank you for your positive feedback; we appreciate you taking the time to share.
Fabulous customer relations and they…
Fabulous customer relations and they went way above and beyond.
31 mai 2025
Réponse de National Windscreens - Inverness
We appreciate your positive feedback and are happy to hear you were pleased with our customer relations and service that exceeded your expectations.
A very good and helpful company who did…
A very good and helpful company who did my replacement from their mobile van. On completion all looked well but later discovered the wiper arms now slap on downward stroke and the plastic rear view mirror cover had been broken either on removal or refit.
21 mai 2025
Réponse de National Windscreens - Inverness
We appreciate your feedback. We're sorry to hear about the wiper arms and rearview mirror cover. We'll investigate this to ensure it doesn't happen again. Thanks for bringing this to our attention.
First class transaction from start to…
First class transaction from start to finish, everything explained thoroughly
16 mai 2025
Réponse de National Windscreens - Inverness
We appreciate you taking the time to share your positive experience. We're glad to hear that you were satisfied with our clear and comprehensive service.
I've already completed a questionnaire…
I've already completed a questionnaire a few weeks ago. Technician was excellent and so was the quality of his work. Very Pleased.
13 mai 2025
Réponse de National Windscreens - Inverness
We're happy to hear you were pleased with the technician and the quality of their work. Thank you for your feedback.
Professional service
Professional service, kept up to date with progress of the replacement windscreen order. The repair was expedited as promised.
14 mai 2025
Réponse de National Windscreens - Inverness
Thank you for your kind words and positive feedback. We're delighted to hear that you were happy with the service you received and that you are pleased with the new windscreen. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
Réponse de National Windscreens - Inverness
We're so glad to hear you had a positive experience. We appreciate your kind words and are happy to hear you found our service easy to use.
Highly recommend.
Arrived at appointed time staff were courteous and friendly.
Received text message when vehicle was completed and ready for collection.
No drama.
1 mai 2025
Réponse de National Windscreens - Inverness
Thank you for your positive review! We are delighted to hear that you found our staff courteous and friendly, and that you appreciated the communication regarding your vehicle's readiness. We strive to provide a smooth and hassle-free experience for all our customers, and we are glad that we were able to meet your expectations.
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