Super easy to book, service was quick and efficient, and the staff were friendly. Despite hearing horror stories about others with the same model of car having windscreens fitted at other companies an... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit A Olympus Close, IP1 5LJ Ipswich, England, GB
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Really helpful staff, even though we were late for our appointment, the staff member we dealt with was courteous and helpful, even suggesting somewhere nearby where we might like to pass the time whi... Voir plus
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The installation of new windscreen was good, done in 2 hours, although rain sensor has not been tested yet. The disappointed was the booking and confirmation of exact drop off time as Was going to hav... Voir plus
L'entreprise a répondu
Great communication with updates on ETA . Arrived time stated well Mannered . Explained all correct information on driving & washing screen after it was fitted . Left car free from any debris glass .... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Ipswich
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit A Olympus Close, IP1 5LJ, Ipswich, England, Royaume-Uni
- 01473-396-156
4,2
Bien
554 avis
Demande des avis aux clients
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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Great job well done!
7 octobre 2025
Réponse de National Windscreens - Ipswich
We are happy to hear that you had a great experience. Thank you for your positive feedback.
Good communication made a excellent job…
Good communication made a excellent job of replacing the windscreen.
7 octobre 2025
Réponse de National Windscreens - Ipswich
We're happy to hear that our communication and service met your expectations for your windscreen replacement. Thank you for your positive feedback!
Very happy with the fitting of my…
Very happy with the fitting of my windscreen on my land rover today, professional, friendly service, thankyou guys, much appreciated. Definitely recommend national windscreens.
8 octobre 2025
Avis spontané
Réponse de National Windscreens - Ipswich
We appreciate you taking the time to share your positive experience. We're happy to hear that you were pleased with the fitting of your windscreen. Thank you for recommending our services!
All went well with no fuss
29 septembre 2025
Réponse de National Windscreens - Ipswich
We're happy to hear that everything went smoothly for you. Thank you for your positive feedback; we appreciate it.
A great experience at National Windscreens
The booking procedure was very easy, and the communication throughout the process was first class.
The staff at the depot were extremely helpful, and the work was completed efficiently and on time.
23 septembre 2025
Réponse de National Windscreens - Ipswich
We appreciate you sharing your experience. We're happy to hear the booking process was easy and the communication was first class. It's great to know the staff were helpful and the work was completed efficiently and on time.
Friendly helpful and very efficient
Friendly helpful and very efficient, excellent work
25 septembre 2025
Réponse de National Windscreens - Ipswich
We are happy to hear that you found our team friendly, helpful, and efficient. Thank you for your excellent feedback and kind words!
Réponse de National Windscreens - Ipswich
We appreciate you sharing! We are so happy you were pleased with our quick service and great communication.
Fitter didn't arrive and no windscreen…
Fitter didn't arrive and no windscreen replaced. Online job was marked as completed! Have been informed he no longer works for the company
26 septembre 2025
Réponse de National Windscreens - Ipswich
We regret to hear that the fitter didn't arrive and the service wasn't completed, yet it was marked as such. We'll investigate this immediately. Thank you for your feedback.
Luke did a great job in assisting…
Luke did a great job in assisting myself. Much appreciated him for this. !
23 septembre 2025
Réponse de National Windscreens - Ipswich
We're happy to hear that you received great assistance. We appreciate you taking the time to share your positive experience with us!
Luke and Aaron really good
22 septembre 2025
Réponse de National Windscreens - Ipswich
We're happy to hear that you had a really good experience! We appreciate your positive feedback; it means a lot to us.
Réponse de National Windscreens - Ipswich
We're happy to hear that booking was easy and the fitting expertly done. Thank you for your positive feedback; we appreciate it.
Not professional at all….
Not professional at all.
Scratched the dash inside when replacing the windscreen and really dirty left inside, plus the windscreen is not in the middle position, wouldn’t use this service if I would know it is so bad, will never ever use this service ever again.
Don’t recommend to other people.
20 septembre 2025
Réponse de National Windscreens - Ipswich
We appreciate you bringing this to our attention. We're very sorry to hear that the service did not meet your expectations and for the damage and mess. We'll investigate to ensure this doesn't happen again.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Réponse de National Windscreens - Ipswich
We appreciate your positive feedback! We are so glad the work was completed quickly and that our staff member was pleasant to interact with.
Réponse de National Windscreens - Ipswich
Thank you for the positive feedback!
Fast and efficient service
Fast and efficient service. Polite and friendly technician who did a faultless job
2 septembre 2025
Réponse de National Windscreens - Ipswich
We appreciate your positive feedback! We're happy to hear that you found our service fast and efficient and that the technician was polite and faultless.
Great service, super staff
Great service and communication from the team at Ipswich. Took a week or two for the booking, busy branch I guess, that’s the way it goes. Excellent job tho’, A+.
27 août 2025
Réponse de National Windscreens - Ipswich
We appreciate your positive feedback regarding our service and communication. We're happy to hear that you were satisfied with the work completed. We acknowledge it took a little time to schedule. Thank you!
Réponse de National Windscreens - Ipswich
We appreciate you sharing! We are so happy to hear that you found our staff efficient and polite, and we will pass along your kind words.
Réponse de National Windscreens - Ipswich
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Whilst your technicians appeared to do…
Whilst your technicians appeared to do a reasonable windscreen replacement, upon inspection, the rear-view mirror was replaced incorrectly, and no longer sticks to the screen, a large amount of glass fragments were left loosely on the drive, and the windscreen wipers no longer work correctly. In all most unsatisfactory…
26 août 2025
Réponse de National Windscreens - Ipswich
We appreciate you bringing these issues to our attention. We regret to hear that the rear-view mirror, glass fragments, and wipers were not up to standard after the replacement. We'll review this thoroughly to ensure better service in the future.
Amazing service
Firstly they came to my house which made things so much easier during the summer holidays. I was called and messaged when they were on their way and because two engineers came out my windscreen was replaced in under an hour! Amazing service.
27 août 2025
Réponse de National Windscreens - Ipswich
We appreciate you sharing your experience! We're happy to hear that our mobile service made things easier for you during the summer. It's great to know you were informed of the arrival time and that the windscreen replacement was completed quickly thanks to the two engineers.
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