Excellent job ! Really helpful with booking in and getting the work done , wouldn’t hesitate in recommending them Thanks
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Établissement
Changer d'établissementUnit 2 Tristram Centre, Brown Lane West, LS12 6BF Leeds, West Yorkshire, GB
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Lisez les avis des autres
The actual experience was generally good I live in Shipley and the nearest branch was in South Leeds. I was told it might take up to 4 hours and actually took 1 and a half hours. The geography and var... Voir plus
L'entreprise a répondu
The efficiency and communications of arranging the repair, first class. The repair itself was carried out at, and in the time stated. Very clean and tidy repair. Technician even removed and replac... Voir plus
L'entreprise a répondu
Windscreen been done about a week now so far so good Friendly staff great service very professional service. Only slight negative was email asking to pay my insurance excess before job was done.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Leeds
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 2 Tristram Centre, Brown Lane West, LS12 6BF, Leeds, West Yorkshire, Royaume-Uni
- 0113-347-0135
4,8
Excellent
668 avis
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Réponse de National Windscreens - Leeds
We appreciate your positive feedback! We are so happy to hear that you experienced excellent and professional service, with prompt updates regarding delays.
The "repair" did not improve the…
The "repair" did not improve the appearance of the chip. I understand it won't look 100% but it didn't appear that there was any repair completed- it still looks the exact same.
12 février 2026
Réponse de National Windscreens - Leeds
We appreciate your feedback and we're sorry the repair didn't meet expectations. We'll review your case to see how we can improve our service.
Good communication when I had to rebook…
Good communication when I had to rebook and also during installation at the branch.
10 février 2026
Réponse de National Windscreens - Leeds
We're happy to hear that our communication was helpful when you needed to rebook and during the installation. Thank you for your positive feedback!
Good experience
Friendly staff , had to take time off from work to attend the appointment due to living an hour away, however with there being a waiting room and desk space I was able to bring my laptop and carry on with any work I had remaining . Windscreen replaced in a timely manner .
14 février 2026
Réponse de National Windscreens - Leeds
We're happy to hear that our staff was friendly and the replacement was completed quickly. We appreciate you sharing that you were able to work in our waiting area. Thank you for your feedback.
First class service
Booking was easy via my insurance company (although I had to wait almost a week which was not really a problem as the chip was relatively small and not in the eyeline).
Service on the day was first class and office staff were very helpful and knowledgeable. The repair was excellent and all car functions worked perfectly afterwards.
I would be happy to use their service again but hope that I never have to do so!
11 février 2026
Réponse de National Windscreens - Leeds
We're glad you found the booking process easy through your insurance. We appreciate your patience regarding the wait time. It's great to hear that you received first-class service and found our staff helpful, and that you were happy with the repair. Thank you!
Very friendly, waiting room is perfect
Really easy experience, explained everything super well and talked me through the whole process. Even after I booked in for the wrong thing (repair not replacement) they were still willing and able to help and got me sorted the same day. Had a great waiting room, sat and had a cuppa, quick service and lovely guys who work there!
5 février 2026
Réponse de National Windscreens - Leeds
We appreciate you sharing your feedback. We're happy to hear that you had a really easy experience and that everything was explained well. It's great to know that we were still willing and able to help, and got you sorted the same day.
Brought in a BYD vehicle
Brought in a BYD vehicle, which is new to the UK market, with a cracked windshield. Guys knew exactly what was involved as there is a lot of electronic kit in the system but it was fixed the following day with the data having been tested on their systems - great service and knowledgeable staff👍
10 février 2026
Réponse de National Windscreens - Leeds
We're happy to hear that our staff's knowledge and service met your expectations for your BYD vehicle's windshield repair. We appreciate your positive feedback and are glad the data testing was successful!
Staff friendly helpful and efficient…
Staff friendly helpful and efficient service. Would definitely recommend.
21 janvier 2026
Réponse de National Windscreens - Leeds
We appreciate your positive feedback! We're so happy to learn that you found our staff friendly and helpful, and that you received efficient service.
Satisfied customer
Simple process to book, NW took care of all the insurance issues without me having to lodge a claim and did all the checking to ensure they ordered the correct screen (more complicated than it sounds); no delay in getting an appointment; Staff were very pleasant to deal with and advised a repair of the crack instead of fitting a new windscreen. although they would have made more out of me by keeping quiet and fitting the replacement. Overall very satisfied.
29 janvier 2026
Réponse de National Windscreens - Leeds
We're happy to hear that the booking process was simple and that we handled the insurance efficiently. It's great to know you were pleased with our staff and appreciated the advice to repair your windscreen. Thank you for your positive feedback!
Great experience
Originally booked for a repair, but sod's law it snowed and the crack got worse, so my windscreen had to be replaced. My appointment was rebooked quickly, then sod's law again, it was raining and couldn't be completed. Craig was wonderful and said I could bring it to the depot, as he had an opening, so it was fixed that afternoon. He did a lovely job and was, overall a great guy. Couldn't reccomend enough :)
19 janvier 2026
Réponse de National Windscreens - Leeds
We appreciate you sharing your experience. We're glad to hear that the replacement was completed quickly despite the weather challenges, and that you were happy with the service you received. Thank you for the recommendation!
Réponse de National Windscreens - Leeds
We appreciate you sharing your feedback. We're so happy you were pleased with our fast, efficient, and professional service.
Réponse de National Windscreens - Leeds
We appreciate your positive feedback! We are so happy to hear you were very pleased with our service. Thank you for sharing.
Réponse de National Windscreens - Leeds
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Leeds
We appreciate you sharing your experience! We're glad to hear that the windscreen fitting at your house went well.
Mercedes A200d Premium Plus
Mercedes A200d Premium Plus
Sun Roof Replacement.
The 2 technicians arrived on time at my house, although they had a couple of technical problems due to model differences it took longer to fit, they did the job well and I was pleased with the fitting of the Sun Roof.
Regards Chris.
14 janvier 2026
Réponse de National Windscreens - Leeds
We appreciate you sharing your experience. We're glad the technicians were punctual and completed the sun roof fitting to your satisfaction, despite the challenges. Thank you for your feedback.
the staff were vey friendly
the staff were vey friendly, they have also made sure to explain the aftercare.
17 janvier 2026
Réponse de National Windscreens - Leeds
We're glad you enjoyed your experience with our team! We appreciate you mentioning the aftercare explanation. Thanks for your feedback.
Réponse de National Windscreens - Leeds
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great service reliable communication…
Great service reliable communication very good.
Friendly staff
Would highly recommend them
15 janvier 2026
Réponse de National Windscreens - Leeds
We appreciate your positive feedback! We're happy to hear you received great service, reliable communication, and found our staff friendly. Thank you for recommending us!
Réponse de National Windscreens - Leeds
We appreciate you sharing! We are so happy you were pleased with our quick and no hassle service.
Had a great service
Had a great service. Managed to get a quick appointment - even on New Year’s Eve, the team were great
1 janvier 2026
Réponse de National Windscreens - Leeds
We appreciate your positive feedback! We're happy to hear that you received great service and a quick appointment, especially on New Year’s Eve.
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