I was unfortunately not home when the technician called. I thought I might have been send an ETA as a previous email had mentioned. The gentleman who came to fix my windscreen was really nice about it... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 1, Sandon Ind. Est., L5 9YN Liverpool, Merseyside, GB
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Lisez les avis des autres
, Very helpful I was able to drop my carkeys off the day before and leave my car outside very early in the morning as I had to go to work I was notified straight away once the work was done to an extr... Voir plus
L'entreprise a répondu
Great experience. Booked the appointment to suit me through customer services. Kept me fully up to date with arrival time and also provided tracking of their vehicle. Professional courteous and friend... Voir plus
L'entreprise a répondu
Apart from how long to get there ( 1hr each way) because of the usual heavy traffic at that time, job was done well within the allotted time, 2 1/2 when quoted 4. Job looks good and up to now no leaks... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Liverpool
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 1, Sandon Ind. Est., L5 9YN, Liverpool, Merseyside, Royaume-Uni
- 0151-321-0522
4,7
Excellent
1 k avis
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The staff were very polite
The staff were very polite. They cleaned the inside of the car.
27 mai 2026
Réponse de National Windscreens - Liverpool
We're glad to hear our staff were polite and cleaned your car. We appreciate your feedback.
Réponse de National Windscreens - Liverpool
We appreciate you sharing your experience. We are so happy you were pleased with our service!
Great service
I was really impressed by the service and communication from the team. Everything worked well and I am delighted with my new windscreen.
12 mai 2026
Réponse de National Windscreens - Liverpool
We appreciate your positive feedback. We are so happy to hear that everything worked well and you are delighted with your new windscreen.
Professional service
13 mai 2026
Réponse de National Windscreens - Liverpool
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Réponse de National Windscreens - Liverpool
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Apart from how long to get there ( 1hr…
Apart from how long to get there ( 1hr each way) because of the usual heavy traffic at that time, job was done well within the allotted time, 2 1/2 when quoted 4. Job looks good and up to now no leaks, my only moan was when driving home and stuck in traffic i noticed dirty finger marks all over inside of car and what looked like a boot mark on passenger door, thats why i never give full rating
6 mai 2026
Réponse de National Windscreens - Liverpool
We appreciate your feedback and are glad the job was completed well and on time. We regret to hear about the marks inside your car. We will address this with our team to ensure better care is taken in the future. Thank you for bringing this to our attention.
Fantastic Service
Communication was incredible, service was even better. You know when a team works together and they just do everything right and make it look simple?
That’s they guys at the Liverpool branch.
29 avril 2026
Réponse de National Windscreens - Liverpool
We're happy to hear about the incredible communication and service you received. It's great to know the Liverpool team made everything look simple and worked so well together. Thanks!
Windscreen repair fitter
Windscreen repair fitter, very courteous and professional, Did an excellent job repairing the chips in my screen.
27 avril 2026
Réponse de National Windscreens - Liverpool
We appreciate your positive feedback! We're so happy to learn that the fitter was courteous and professional and did an excellent job repairing the chips.
Good communications directly from the…
Good communications directly from the branch, from beginning to end.
This helped me to plan for drop off and pick times.
21 avril 2026
Réponse de National Windscreens - Liverpool
We're happy to hear that our branch's clear communication helped you effectively plan your drop-off and pick-up times. Thank you for your positive feedback!
I paid for replacement windscreen…
I paid for replacement windscreen wipers but they were not delivered and was told a refund would be coming, however it hasn’t
23 avril 2026
Réponse de National Windscreens - Liverpool
We regret that the windscreen wipers were not delivered and the refund hasn't been processed yet. We'll investigate this issue to determine what happened.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
National windscreens, very proffesional.
I Would like to thank Roy for replacing my windscreen and keeping my buisness moving with minimal downtime being off the road... Roy and his colleague where both very proffesional in their work and I would recommend national windscreens to anyone... made life so easy and kept me in the loop the whole time from booking to arriving the day of glass replacement... customer service was excellent and I simply cannot fault them or their service, thank you! Michael hollowell, liverpool.
23 avril 2026
Réponse de National Windscreens - Liverpool
We're happy to hear that the windscreen replacement kept your business moving with minimal downtime! It's wonderful to know that the team was professional and kept you informed throughout the process. We appreciate your recommendation and thank you for your feedback!
Réponse de National Windscreens - Liverpool
We appreciate you sharing that our service was simple to book and prompt and efficient! We are so happy you were pleased with us.
Réponse de National Windscreens - Liverpool
We appreciate you letting us know the service was excellent! We are so happy you were pleased with our work.
First class service
A call the day before to confirm that the replacement screen had arrived.
A welcome from the fitter on the day of the work and an estimate of when the car would be ready.
A call when the car was ready.
Car was clean when collected. Advice was given re not jet washing for 7 days and driving carefully until adhesive was totally hardened
23 avril 2026
Réponse de National Windscreens - Liverpool
We appreciate you sharing your experience. We're happy to hear that you received a confirmation call and a warm welcome. We're glad you were informed about the car's readiness and that it was clean upon collection, with helpful aftercare advice provided.
Réponse de National Windscreens - Liverpool
We appreciate you sharing that our staff was helpful! We are so happy you were pleased with our service and would recommend us.
Down to earth and professional.
Fabulous sevice from the guys in Liverpool.
Problem with the initial fitting but were quick to rectify the problem. Down to earth guys but professional. Highly recommended. Thanks.
24 avril 2026
Réponse de National Windscreens - Liverpool
We're happy to hear about the fabulous service you received from the Liverpool team. We appreciate your recommendation and are glad they were quick to rectify the initial fitting problem. Thanks!
Brilliant 👌👍
14 avril 2026
Réponse de National Windscreens - Liverpool
Thank you for your positive feedback!
"I recently had the windscreen replaced…
"I recently had the windscreen replaced on my Mazda CX-5 through National Windscreens, and I couldn’t be happier with the service. The entire booking process was incredibly smooth and hassle-free. The staff were absolute professionals from start to finish, and the quality of the work is top-notch. It’s a relief to have such a seamless experience for a stressful repair. Highly recommended!"
13 avril 2026
Réponse de National Windscreens - Liverpool
We're happy to hear that you were pleased with the service for your Mazda CX-5 windscreen replacement. It's great to know the booking process was smooth and the staff were professional. We appreciate your feedback on the quality of the work. Thank you for your recommendation!
Réponse de National Windscreens - Liverpool
We appreciate you sharing that our service had efficient service and good communications! We are so happy you were pleased with us.
Réponse de National Windscreens - Liverpool
We appreciate your positive feedback! We're so happy to learn that our service was quick and helpful, and your windscreen was fixed.
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