Unable to carry out replacement at our house as weather too bad and no covered area. Received a call later to take the car to your National Windscreen premises at Bay Road, Derry, for a certain time,... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 4 & 5, Bay Road Ind. Est., BT48 7SE Londonderry, Northern Ireland, GB
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Lisez les avis des autres
Great quick service. Insurance procedure had me book into their HQ about an hour's drive away, within 30 mins of booking I was called to be offered a mobile repair service which was much handier. Ver... Voir plus
L'entreprise a répondu
I was very impressed with National windscreens Their fast delivery was impressive and came and fitted the window screen in my own driveway First Class service Thank you
L'entreprise a répondu
Quick and easy. Online insurance form followed up by a call from National windscreens to arrange a suitable time. A follow up call on the morning of the appointment. Car was repaired in 90 minutes a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Londonderry
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 4 & 5, Bay Road Ind. Est., BT48 7SE, Londonderry, Northern Ireland, Royaume-Uni
- 028-7100-1052
4,8
Excellent
121 avis
Demande des avis aux clients
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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I arrived on time
I arrived on time, the guy said it would take about an hour.
They phoned when ready and I picked it up.
Simple and efficient.
23 septembre 2026
Réponse de National Windscreens - Londonderry
We are delighted to hear that your appointment went smoothly and that everything was completed within the expected timeframe. Thank you for sharing your positive feedback with us!
Replacement part arrived quickly
Replacement part arrived quickly. Prompt appointment made and operator came on time. Super job all round.
25 août 2026
Réponse de National Windscreens - Londonderry
We're so pleased to hear that your replacement part arrived quickly and that we were able to make a prompt appointment for you. It's wonderful to know our operator came on time and did a super job all around.
1st class
Highly recommend this company for their efficient work in replacing windscreen, staff very friendly and knowledgeable.
19 août 2026
Réponse de National Windscreens - Londonderry
We're so pleased to hear that our team provided efficient work in replacing your windscreen! It's wonderful that our staff was friendly and knowledgeable.
I was very impressed with National…
I was very impressed with National windscreens
Their fast delivery was impressive and came and fitted the window screen in my own driveway
First Class service
Thank you
19 août 2026
Réponse de National Windscreens - Londonderry
We're so pleased to hear you were impressed with us! It's wonderful that our fast delivery and fitting the windscreen in your driveway provided a first-class service.
The staff in Bay rs
The staff in Bay rs, Derry were so professional and helpful.
Thank you so much
11 août 2026
Réponse de National Windscreens - Londonderry
We're so pleased you found our staff professional and helpful. Thank you for your wonderful feedback!
Réponse de National Windscreens - Londonderry
We're so pleased to hear that you found the entire process very good and our staff helpful. Thank you for your wonderful feedback!
First class job
First class job. Definitely would use again. Very straight forward. The man was very nice at the Derry branch. Thank you 🌟🌟🌟🌟🌟
21 juillet 2026
Réponse de National Windscreens - Londonderry
We're so pleased to hear you had a first-class experience and found our service very straightforward. It's wonderful to know our team member at the Derry branch was very nice. Thank you for your kind words!
Great staff! Great Job!
Staff were so lovely from start to finish. Would highly recommend.
Great job on windscreen & good communication.
17 juillet 2026
Réponse de National Windscreens - Londonderry
We're so pleased to hear our staff were lovely from start to finish and provided good communication. It's wonderful that you would highly recommend us and were happy with the windscreen work!
Great super fast fitting couldn't ask…
Great super fast fitting couldn't ask for better
15 juillet 2026
Réponse de National Windscreens - Londonderry
We are so pleased to hear that your fitting was super fast and that you couldn't ask for better service! Thank you for your kind feedback.
Réponse de National Windscreens - Londonderry
We're so pleased to hear that you were seen on time, that the repair was completed quickly, and that our staff was very helpful. Thank you for your kind feedback!
Really friendly staff & quickly…
Really friendly staff & quickly organised, great job. Thank you. 😊
10 juillet 2026
Réponse de National Windscreens - Londonderry
We're so pleased to hear that our staff were friendly and that everything was quickly organized for you. Thank you for your kind words!
Great service Fast efficient and was fitted at my…
Fast efficient and was fitted at my home couldn’t be better .
16 juillet 2026
Réponse de National Windscreens - Londonderry
We are so pleased to hear that our service was fast and efficient, and that you were happy with the convenience of having it fitted at your home. Thank you for your kind feedback!
Booked an appointment
Booked an appointment. They were ment to arrive at lunch time on the Friday. Phoned up to take payment saying the card machine is temperamental out and about. As soon as I made payment the drive phoned back 10 min later and canceled the appointment and rescheduled for the following Tuesday. I had a mot on the Tuesday so I couldn’t trust to be canceled again. Canceled the appointment and still waiting for my money back. Absolute shambles. Have called to the office in Londonderry and was expecting a call back. Never came. Rang head office 3 times to be told there looking into to it. Still waiting on my money
19 juin 2026
Avis spontané
Réponse de National Windscreens - Londonderry
We regret to hear about the issues you experienced with your appointment, the payment process, and the subsequent cancellation. We are very sorry for the inconvenience and the delay in receiving your refund. We are looking into this matter.
Came when they said they would and it…
Came when they said they would and it was a speedy transaction with pleasant workmen!
18 juin 2026
Réponse de National Windscreens - Londonderry
We're so pleased our team arrived as scheduled and provided speedy, pleasant service. Thank you for your feedback!
Was seen eaelier than expected and job…
Was seen eaelier than expected and job completed ver quickly.
11 juin 2026
Réponse de National Windscreens - Londonderry
We're so pleased we exceeded your expectations with quick service. Thank you!
Worked quickly and to a high standard
The technician was here first thing in the morning and communicated exactly what had to be done and how long it would take. He was very quick and showed great professionalism.
22 mai 2026
Réponse de National Windscreens - Londonderry
We appreciate your positive feedback. We're glad our technician communicated clearly and demonstrated professionalism. We're happy to hear about your positive experience.
Réponse de National Windscreens - Londonderry
We're glad you enjoyed your experience. Thank you for your kind words.
Réponse de National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Fast reliable and friendly staff
Fast reliable and friendly staff, booking was easy and just enough correspondence.
30 avril 2026
Réponse de National Windscreens - Londonderry
We appreciate you letting us know that the booking process was easy and that you found our staff to be fast, reliable, and friendly!
Excellent service by National Windscreens.
Prompt and very courteous expert service by the staff, cleaning the car from glass fragments very efficiently on completion, leaving it immaculate..... 'excellent service'.
24 avril 2026
Réponse de National Windscreens - Londonderry
We appreciate your positive feedback. We're happy to hear that you received prompt, courteous, and expert service and that our staff efficiently cleaned the car, leaving it immaculate.
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