Simple booking system, checked ahead that part was correct, offered repair at home, advised of ETA, technician was thorough and quick. Great care taken to remove glass in and out of the car to safeguard our dogs.

If windscreen replacements were an Olympic sport, Sam from National Windscreens Luton would take home the gold—possibly while replacing a windscreen mid-race.

Our poor Range Rover Vogue had a cracked screen and was feeling a little sorry for itself. Enter Sam: calm, collected, and clearly part magician. In no time at all, the old screen was out, the new one was in, and we were left standing there wondering if we’d just hallucinated how fast it all happened.

Not only was the job done brilliantly, but Sam’s attention to detail and professionalism made the whole experience surprisingly enjoyable—yes, we’re talking about car repairs here!

Highly recommend National Windscreens Luton (and especially Sam) if you want top-quality work, minus the stress, and maybe with a touch of wizardry.

Prompt and courteous service. The team kept me up to date with progress throughout

Would have appreciated a bit more attention to detail in completing the job. The bottom of the screen was left exposed and not sealed off. Made the car look quite cheap. I had to buy black screen silicone and do it myself.

Arrived at the designated time and staff were ready to get started. My wife and I waited only a few hours for the windscreen to be replaced and we have brand new Bosch approved wipers thrown in for only a little extra money (£39). They had coffee facilities and sitting area as we waited of which the receptionist there was nice. They took before and after photos to compare the repair and had them sent to my email.

Really helpful guys there, fast, professional and courteous. It is a nightmare to find though, DON'T trust your sat nav otherwise you'll end up at Topps tiles.

We dropped off my car early. We were met by a very polite young man who took our keys.
When it was ready, within two hours, we received a text and returned.
Another very friendly and helpful young man settled our bill.
We were very pkease with the service

If windscreen replacements were an Olympic sport, Sam from National Windscreens Luton would take home the gold—possibly while replacing a windscreen mid-race.

Our poor Range Rover Vogue had a cracked screen and was feeling a little sorry for itself. Enter Sam: calm, collected, and clearly part magician. In no time at all, the old screen was out, the new one was in, and we were left standing there wondering if we’d just hallucinated how fast it all happened.

Not only was the job done brilliantly, but Sam’s attention to detail and professionalism made the whole experience surprisingly enjoyable—yes, we’re talking about car repairs here!

Highly recommend National Windscreens (and especially Sam) if you want top-quality work, minus the stress, and maybe with a touch of wizardry.

Easy drop off and collect. Very helpful and curtious. Kept me informed of the progress of my car. Would recommend to a friend 5stars

Screen repaired still see the chip .if this is the quality of a repair then it should have been replaced under insurance .

Friendly, fast and professional. Cannot fault the service

Treated very well and polite. A very professional approach and attitude.

Great service efficient, only thing post code brought us to a different unit.

The fitter kept me informed when he was going to arrive,no messing remove broken screen new one fitted very good service

The staff at the Luton branch are friendly enough, but that’s where the positives end. National Windscreens as a company is a total disaster — completely unfit for purpose. The entire organisation desperately needs a top-to-bottom overhaul. Communication is non-existent, systems are broken, and the customer experience is a joke.

Day 1 – 3rd April 2025: Booked in via my insurer. First red flag — the address on both their website and Google Maps was wrong. They’d moved premises and hadn’t updated anything. I wasted 30 minutes driving around in circles. Tried calling — no answer. Turns out they didn’t even have a working phone line at their new site. Still made it to the appointment on time. Was told it would take 4 hours and I’d get a call. I didn’t. Had to contact the national live chat. They promised to find out what was going on — and then vanished. I drove back just before closing. Apparently, they had tried to call me — using the wrong number. Even though they’d received the correct one via live chat. They replaced the windscreen but didn’t recalibrate the sensors because their equipment was incompatible. I’d need to return when they had the right kit.

Day 2 – 4th April: No one called to arrange a follow-up. They just booked me in automatically. Luckily, I managed to get time off work.

Day 7 – 10th April: Took the car back. Was told recalibration would take 30–40 minutes. I waited. Three and a half hours later, they admitted they still couldn’t recalibrate it. And now the sensors were worse than before. Auto lights broken. Dash lit up like a Christmas tree. Their solution? Book it in with Renault — but they would handle it.

Day 28 – 1st May: Nothing. No calls. Tried phoning the branch. No response. Tried the live chat — which doesn’t even work properly on certain browsers. You couldn't make this up.

Day 31 – 4th May: Finally got through to someone via mobile live chat. They said they'd “chase the branch.” Whatever that means.

Day 32 – 5th May: The branch finally called. Hadn’t booked Renault because they were waiting for a company credit card. In 2025. I was told it would arrive soon.

Day 43 – 16th May: They called again. Credit card had arrived. Renault was finally booked for the 27th. The plan: I drop the car off, Renault does the work, contacts National Windscreens for payment, I collect the car.

Day 54 – 27th May: Got up at 6am, drove with my son to Renault for an 8am drop-off. Renault told me it’d be ready by 12 or 1pm. At 9:15, they rang — no payment authorisation from National Windscreens. Work couldn’t start. They suggested I pay the £400 myself. I refused. I spent 90 minutes trying to contact National Windscreens. No answer. No one picks up the phone. Ever. I gave up and walked back in the pouring rain to Renault, planning to take the car and sort it in person.

At 11:30 — finally — Renault got hold of someone. Work approved. But by now the job was already 3.5 hours behind schedule because National Windscreens operates like it's still 1983. I spent the rest of the day soaked and aimlessly walking the area with my son.

At 14:00 I called Renault — work had started. At 16:20 I called again — work done, but they couldn’t reach National Windscreens again to process payment. I walked back to Renault hoping it was sorted. At 17:00, Renault called — they’d left a message. Still no payment. Still chasing. My wife had to collect us. We got home nearly 12 hours after we left.

Day 55 – 28th May: Still nothing. Tried calling. Nothing. Used the live chat again. They couldn't reach anyone either. They’d been told Watford, not Luton, would be paying now. Of course, Watford didn’t answer the phone either.

I took a taxi to Luton at 11:00 to speak to a manager — of course, he wasn’t working. An engineer took my info and said they’d pass it to Watford’s manager.

At around 12:00, Renault finally called. Car had been paid for and was ready to collect. But here’s the kicker — the first payment National Windscreens sent that morning was declined. Renault had to chase again for another card. The staff at Renault — professionals who actually answer phones — were baffled.

This ordeal was a humiliating, exhausting circus from start to finish. Appointments bungled, comms non-existent, phones never answered, jobs left unfinished, sensors wrecked, timelines ignored, and the final fix only happened after I resorted to turning up in person.

I wasted over 20 hours of my own time — including lost work hours — plus fuel, taxi fares, and more stress than I care to describe. All because National Windscreens can't organise a phone call, let alone a repair job.

One star is too generous. Zero stars isn’t low enough. Avoid National Windscreens at all costs.

Very helpful staff friendly very good after service. Would recommend.

Prompt helpful service at the Luton location- no problem with the payment facility.

However when I got home I noticed a section of my roof rail was missing- I assume this was dislodged when the old windscreen was removed but as I could not prove that I decided not to follow up with the company

Good service, quality job.