The job was executed in good time and with no issues Only thing that could have made even a better impact was if this could have been executed at my workplace as there was a lot of planning to re... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit C, 198 Cottage Industrial Estate, ME20 7AD Maidstone, Kent, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
everything was straightforward. staff were helpful and polite. booking system could have been more helpful as I was originally given a date for a home installation which turned out not to be availabl... Voir plus
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Mostly very good, and very good service from the Maidstone branch. Marked down slightly because I had to wait a long time on the phone for an initial response, and it took time before the replacemen... Voir plus
L'entreprise a répondu
I dealt with National Windscreens through my insurance company, to repair a chip. NW were on it very quickly and tried to schedule me in ASAP. On the day, the technician was very friendly and clear w... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Maidstone
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit C, 198 Cottage Industrial Estate, ME20 7AD, Maidstone, Kent, Royaume-Uni
- 01622-410-224
4,7
Excellent
512 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Yecracked windscreens the job was done very well thank…
Yes the job was done very well thank you very much.
4 août 2026
Réponse de National Windscreens - Maidstone
We are so pleased to hear that the job was done very well. We truly appreciate your positive feedback!
Réponse de National Windscreens - Maidstone
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Maidstone
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
I was told that to replace the…
I was told that to replace the windscreen will take apprimately four hours but it was less than that. The communication is so good. It was perfectly done....i didn't see any glasses inside the car.
23 juillet 2026
Réponse de National Windscreens - Maidstone
We're delighted to hear that your windscreen replacement was completed efficiently and that you were pleased with the communication. It's great to know the work was done perfectly and your car was left spotless. Thank you for your wonderful feedback!
Fitter very versatile
The fitter was unable to fit the windscreen in my drive so relocated to a larger site without any issues.
16 juillet 2026
Réponse de National Windscreens - Maidstone
We're glad to hear our team successfully adapted to the situation and completed the windscreen fitting for you without any trouble. Thank you for your positive feedback!
The guy was very pleasant and did a…
The guy was very pleasant and did a good job with the tiny chip.
I do think you could specify morning or afternoon
15 juillet 2026
Réponse de National Windscreens - Maidstone
We're so pleased to hear our technician was pleasant and did a good job with the chip repair. We appreciate your feedback regarding specifying morning or afternoon appointments, and we'll certainly take that into consideration for future improvements.
Regularly provided installation date…
Regularly provided installation date and time update. The two installers at Aylesford location were friendly and very efficient.
Thank you.
6 juillet 2026
Réponse de National Windscreens - Maidstone
We're so pleased you received regular updates regarding your installation. It's wonderful to hear our installers at the Aylesford location were friendly and very efficient. Thank you for your kind words!
It is fast and staff are helpful.
7 juillet 2026
Réponse de National Windscreens - Maidstone
We're so pleased to hear that you found our service to be fast and our staff helpful. Thank you for your wonderful feedback!
The winderscreen was done well
The winderscreen was done well the time of over 2 weeks to wait was bad and they don't come out to you to replace the screen.
7 juillet 2026
Réponse de National Windscreens - Maidstone
We appreciate your feedback. We understand your frustration regarding the wait time and the lack of mobile service. We are always working to improve our services.
Réponse de National Windscreens - Maidstone
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Maidstone
We're so pleased to hear that you found our team friendly and that the job was carried out to the highest standards. Thank you for your kind feedback!
Great communication
Really easy to find. The team were very welcoming and friendly. The new windscreen was fitted very quickly with constant communication and updates from the National Windscreens team. Painless and easy. Decent coffee place nearby to wait too.
3 juillet 2026
Réponse de National Windscreens - Maidstone
We're delighted to hear you found us easily and that our team was welcoming and friendly. We're glad your new windscreen was fitted quickly with great communication, making the experience painless and easy for you.
Brilliant
Brilliant. Opened on a Saturday to work through backlog, we’re really friendly on my arrival, changed the windscreen in about an hour and even liaised with the garage across the way about me having my car fluids topped up.
27 juin 2026
Réponse de National Windscreens - Maidstone
We're so pleased to hear about your brilliant experience! It's wonderful that our team was friendly and efficient, completing your windscreen replacement quickly. We're also glad we could assist with your car's fluids. Thank you for your positive feedback!
Réponse de National Windscreens - Maidstone
We appreciate your positive feedback! We are glad you found our staff pleasant.
Mobile service is Extremely Great no…
Mobile service is Extremely Great no hassle when replacing my car window. Will recommend to anyone. Many thanks To NW booking staff and to the technician who carried out the work.
18 juin 2026
Réponse de National Windscreens - Maidstone
We appreciate your positive feedback. We are so happy to hear that our mobile service was great and hassle-free. We are glad you would recommend us!
Booked with you after issues with…
Booked with you after issues with AutoGlass - very easy and did a wonderful job repairing it
Thank you
12 juin 2026
Réponse de National Windscreens - Maidstone
We're so glad we could assist you after your previous issues. We appreciate your kind words about our repair work!
Great service and a professional set…
Great service and a professional set up. The guys were great.
16 juin 2026
Réponse de National Windscreens - Maidstone
We're so pleased you had great service and a professional setup. Thank you!
Good service and helpful staff
10 juin 2026
Réponse de National Windscreens - Maidstone
We appreciate your kind words.
Réponse de National Windscreens - Maidstone
We appreciate your feedback! We're glad we met your expectations.
Easy to arrange engineer call to fix…
Easy to arrange engineer call to fix windscreen
Regular updates keeping me informed of progress
Call from engineer on his way to fix problem with estimated time of arrival
2 juin 2026
Réponse de National Windscreens - Maidstone
We're happy you found arranging the engineer's visit easy and appreciated our regular updates and call with an estimated arrival time. Thank you for your feedback!
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