Windscreen replaced at depot based at Brackmills, Northampton on 28 October. I was greeted at reception, and we did the customary walk around the car to document any existing damage. I was asked i... Voir plus
Établissement
Changer d'établissementUnit 8 Caswell Road, Brackmills Industrial Estate, NN4 7PW Northampton, Northamptonshire, GB
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Lisez les avis des autres
I dropped my car off for a replacement windscreen rcently and was greeted in the reception in a friendly and courteous manner. Had a brief chat with one of the chaps whilst he inspected the damage. I... Voir plus
L'entreprise a répondu
Booking was very straight forward. The guy that worked on my car was phenomenal to say the least. He called me on the day to confirm everything and, once I was there, he took care of everything in suc... Voir plus
L'entreprise a répondu
Too many 5 start reviews are missed with people only adding on Trustpilot when they've had a bad experience. I've got to say from end to end I couldn't fault National Windscreens, in fact they exceede... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Northampton
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 8 Caswell Road, Brackmills Industrial Estate, NN4 7PW, Northampton, Northamptonshire, Royaume-Uni
- 01604-930-197
4,5
Excellent
959 avis
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Five Star Service
Charlie at National Windscreens Northampton was exceptional and met my every need during this troubling time.
I would highly recommend National Windscreens to anyone.
20 mars 2026
Réponse de National Windscreens - Northampton
We appreciate your positive feedback. We're happy to hear that you received exceptional service and that your needs were met during a difficult time. We value your recommendation.
Réponse de National Windscreens - Northampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great service
The guys were all friendly and the job was done to a high standard in good time.
15 mars 2026
Réponse de National Windscreens - Northampton
We appreciate your positive feedback. We're so happy to learn that our colleagues were friendly and completed the job to a high standard in good time.
Excellent first class service where we…
Excellent first class service where we felt that they put the customer first.
14 mars 2026
Réponse de National Windscreens - Northampton
We're glad you felt valued and received excellent service. Thank you for your positive feedback; we appreciate you taking the time to share.
Réponse de National Windscreens - Northampton
We appreciate your positive feedback! We are so happy to learn that our staff were helpful, polite, and did an excellent job.
The technician John was superb great…
The technician John was superb great and timely job. The lads at the centre are very polite, experienced and explain everything well. They offer good time frames for the work. Very pleased.
28 février 2026
Réponse de National Windscreens - Northampton
We appreciate your positive feedback. We're happy to hear that the technician was great and timely and that the team was polite and explained everything well. We're glad you were very pleased.
Good service, quality job
Repaired a chip well, quickly and kept me up to date. Just what you need
3 mars 2026
Réponse de National Windscreens - Northampton
We're happy to hear that the chip repair was done well and quickly, and that we kept you informed. Thank you for your positive feedback.
Fast efficient service and lane assist…
Fast efficient service and lane assist works better than ever now
28 février 2026
Réponse de National Windscreens - Northampton
We appreciate your positive feedback! We're so happy to hear you received fast, efficient service and that the lane assist is working well.
I have already done this
I have already done this. However the gentleman was very polite and curtious thank you
25 février 2026
Réponse de National Windscreens - Northampton
We appreciate you taking the time to share your feedback. We're happy to hear that the gentleman was polite and courteous during your interaction. Thank you!
Excellent service
28 février 2026
Réponse de National Windscreens - Northampton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Asked for am call if pos and all worked…
Asked for am call if pos and all worked out, very good job on windscreen repair.
28 février 2026
Réponse de National Windscreens - Northampton
We're happy to hear that the call request worked out and that you are pleased with the windscreen repair. Thank you for your positive feedback!
Brilliant and quick service!
27 février 2026
Réponse de National Windscreens - Northampton
We appreciate you sharing! We are so happy you were pleased with our brilliant and prompt service.
Very quick and efficient
24 février 2026
Réponse de National Windscreens - Northampton
We appreciate you sharing! We are so glad you were pleased with our prompt and effective service. Thank you for your feedback.
Not a great experience at all
Messed around by their technician, left work early, lost money and time, just to be told he's not coming anymore. Raised a complaint, been told they will look into it and get in touch, never heard a thing since. After they replaced the windscreen,on the 2nd appointment, the rain sensor works terrible.
6 février 2026
Réponse de National Windscreens - Northampton
We regret the missed appointment and communication issues. We're sorry the rain sensor isn't working well after the replacement. We'll investigate and work to improve our service.
Cracked windscreen
Very easy to book my appointment and everything was handled very expertly and efficiently
16 février 2026
Réponse de National Windscreens - Northampton
We appreciate you taking the time to leave us feedback. We're so happy to learn that booking your appointment was easy and everything was handled expertly and efficiently.
Réponse de National Windscreens - Northampton
We're glad you found booking easy and your experience efficient. Thank you for your positive feedback; we appreciate it.
Réponse de National Windscreens - Northampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Northampton
We appreciate your positive feedback! We're so glad that our service made the whole process easy and quick for you.
New windscreen
We were greeted in a friendly manor. Everything was explained and we left them to fix screen. On collection the screen looked lovely and everything was back working as it should be. A great job done.
19 février 2026
Réponse de National Windscreens - Northampton
We appreciate your positive feedback. We're happy to hear that you were greeted in a friendly way, that everything was explained clearly, and that the screen looks lovely. We're glad everything is working as it should be.
Great service
Really pleased with the service I received. Easy to book and polite staff. Good job all round. Thank you.
18 février 2026
Réponse de National Windscreens - Northampton
We appreciate your positive feedback! We're so happy to learn that booking was easy, the staff were polite, and you were pleased with the service.
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