Staff, timing, speed and handover.

Not happy as called to say the guy who did the first chip made another one and no one called me back

Fast and efficient replacement of damaged windscreen…good communication

Currently sat at Northampton branch. Drop off booked for 0900 as attachments. Sat in Costa for 3.5 hours to call them and ask for an update to be told it would be 3pm. How on earth can someone get home from an industrial estate? What is the point of having an AM appointment if it is not ready til 3pm! Auto glass Northampton did mine in 2.5 hours before. Poor. Says allow up to 4 hours! That’s 1pm in my mind!

Awful service. My car was undrivable when I rang them, I was told as it was urgent the booking team would contact me within 2 days to book a slot. 4 days later they rang to say they had to order parts so wanted me to pay my excess. A full day later they ordered the parts and said they would be 3-5 days. A week after that they finally contact me to book a slot and say it will be 2 weeks. Any half competent company would have known the parts needed ordering and booked a provisional slot during the initial call even if it was for 2 weeks. Instead my car will have been off the road for nearly a month even though the parts will have been sitting there for two weeks.

I highly recommend their service. It was easy to book an appointment, and the repair was completed quickly. The whole process was smooth and hassle-free.

Excellent service and kept updated on the time and date for the installation. The fitter's were professional and fast

Very disappointed with the quality of workmanship, first of all had to go back because the passenger side windscreen wiper was in the wrong position. Now I have cleaned my car and have found four trip clips missing and a bolt missing from under the bonnet, side trims not fitted correctly and the rubbers at the bottom of the side trims not fed back into place correctly. It’s a round trip of 26 miles but I’m not going back due to poor quality, I’d rather buy new clips and fit them myself, at least I’ll know it’s done properly.

Amazing the service was smooth and easy. Staff were lovely. No problems at all

Once person arrived very good but too long a period to arrange to have it done

Communication was brilliant, called to let us know what time he be with us and very helpful

My experience with National Windscreens has been nothing short of appalling.

When booking the replacement, I specifically advised that my vehicle had "specialist glass". Apparently, according to National Windscreens, unless you use the exact phrase "manufacturer's glass", they simply ignore what you've told them. That is an absurd position to take. Any competent customer service representative, upon hearing "specialist glass", should clarify exactly what is required rather than making assumptions and fitting the wrong product.

When I challenged this, I was told that I had never specifically requested manufacturer's glass. During my complaint, they admitted I had mentioned specialist glass but argued that this "could mean anything". That is precisely why they should have asked the question instead of ignoring the information I had provided. This feels like a convenient excuse to avoid accepting responsibility.

To make matters worse, during the replacement they damaged my Road Angel Pro dash cam. Despite raising this as part of my complaint, National Windscreens have completely ignored that issue. There has been no meaningful response, no investigation and certainly no offer to resolve it.

The handling of my complaint was equally unacceptable. Rather than properly investigating the issues, they simply closed the complaint and refused to escalate it further. As a customer, I was left feeling dismissed and that the outcome had already been decided regardless of the facts.

The overall customer service has been defensive, dismissive and entirely lacking in accountability. Instead of listening to their customer and putting things right, National Windscreens appeared to spend more effort finding reasons why they were not responsible.

I would not recommend National Windscreens based on my experience. Mistakes can happen, but the way a company responds is what defines its customer service. Unfortunately, in this case, the service has been absolutely unacceptable.

The windscreen was fixed, and it was on time. They notified me for collection. Customer service was good

Quick and very profesional

Fast, efficient, friendly and good value.

Quick and well communicated.5# service

The service was really efficient with friendly technicians, the fix is almost undetectable so really pleased with the results as it’s a new car

Although the fitter didn’t arrive until 9pm, he kept us informed of his schedule & the estimated time he hoped to be with us. On arrival, he was very polite & respectful, making sure we were still happy for him to continue with the job at that time of night. He was friendly & chatty, whilst remaining professional & continuing to work.

Offhand reception your screen will take hours. One hour later phone call saying it would be ready in 20 minutes, which was great. On return we had to get someone to hoover the car out to remove shards of glass. Whilst apologetic it was pretty obvious it hadnt been done or inspected.