Fantastic service, friendly staff and car was ready quicker than expected and a brilliant job too.
L'entreprise a répondu
Établissement
Changer d'établissementUnit MC25, Maes Y Clawdd, SY10 8NN Oswestry, Shropshire, GB
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Lisez les avis des autres
Can never get through to the branch my appointment was booked with , No one ever answers the phone after ringing for more than 15 times, and just get transferred to a call centre who then have to... Voir plus
L'entreprise a répondu
Overall very good service. The only problem I encountered was when booking the car in online. However I described the damage and where it said good news your windscreen is repairable and it wasn’t. I... Voir plus
L'entreprise a répondu
Brilliant! I dropped in unannounced and asked whether it was safe to drive my car with a long crack in the windscreen which had appeared overnight - told unequivocally 'yes' which meant that I could s... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Oswestry
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit MC25, Maes Y Clawdd, SY10 8NN, Oswestry, Shropshire, Royaume-Uni
- 01691-450-028
4,9
Excellent
349 avis
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Professional and caring service
Excellent service, the team went out of their way to resolve difficult issues when replacing my cracked windscreen
16 octobre 2025
Réponse de National Windscreens - Oswestry
We appreciate your positive feedback. We're happy to hear that you received excellent service and that our team resolved the difficult issues when replacing your windscreen. Thank you!
Always Good Service
10 octobre 2025
Réponse de National Windscreens - Oswestry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Oswestry
We appreciate your positive feedback! We are so happy to hear that you found our staff pleasant and helpful, our service efficient, and enjoyed our coffee.
They was professional and done a great…
They was professional and done a great job. Very happy with it.
29 août 2025
Réponse de National Windscreens - Oswestry
We are very happy to hear that you were pleased with our team's professionalism and quality work. Thank you for your positive feedback!
Excellent friendly service
Excellent friendly service, couldn’t fault the whole process, replacement of windscreen was prompt, great communication.
28 août 2025
Réponse de National Windscreens - Oswestry
We appreciate your positive feedback! We're happy to hear that you received excellent, friendly service and that the windscreen replacement was prompt with great communication.
Réponse de National Windscreens - Oswestry
We're happy to hear that you had a positive experience with our team at the Oswestry branch. Thank you for your feedback.
Courteous staff car fixed in no time …
Courteous staff car fixed in no time ver happy driver
22 août 2025
Réponse de National Windscreens - Oswestry
We appreciate you sharing your experience! We're delighted to hear our staff was courteous and your car was fixed quickly, leaving you a happy driver.
Prompt, no fuss service
The title says it all really. I got an appointment within 48 hours of the incident, and the team did a good job in restoring the integrity of my windscreen. Would definitely use this company again.
21 août 2025
Réponse de National Windscreens - Oswestry
We're happy to hear that you received a prompt appointment and that our team successfully restored your windscreen. We appreciate your positive feedback and are glad you had a good experience. Thank you!
Réponse de National Windscreens - Oswestry
We appreciate your positive feedback. We are so glad you enjoyed our excellent staff and great service. Thank you for your review.
Fitted with no fuss
18 août 2025
Réponse de National Windscreens - Oswestry
We're happy to hear that the fitting process was straightforward for you. Thank you for your positive feedback!
great fitter
The fitter who attended was very punctual , polite , professional and tidy could not ask for more
30 juillet 2025
Réponse de National Windscreens - Oswestry
We're happy to hear that the fitter was punctual, polite, professional, and tidy. We appreciate you taking the time to share your positive experience with us!
Good quick service
They completed my windscreen replacement quickly and let me know as soon as it was ready to collect
15 août 2025
Réponse de National Windscreens - Oswestry
We're happy to hear that your windscreen replacement was completed quickly, and we appreciate you acknowledging our communication about the collection time. Thank you for your positive feedback!
Did a great job fixing new…
Did a great job fixing new windscreen,quick and efficient all good.
7 août 2025
Réponse de National Windscreens - Oswestry
We're happy to hear that you had a quick and efficient experience with your new windscreen installation. Thank you for your positive feedback; we appreciate it!
Had to make a second journey
Staff were excellent and gave a very good service, unfortunately I had to make a second journey of 60 miles as the first windscreen had scratches on it.
31 juillet 2025
Réponse de National Windscreens - Oswestry
We appreciate your kind words about our staff. We regret the inconvenience of your return journey due to the scratched windscreen and value your feedback.
Technician arrived at the appointed…
Technician arrived at the appointed time, was friendly and worked efficiently, explained all and completed the replacement quickly, would recommend this company.
4 juillet 2025
Réponse de National Windscreens - Oswestry
We appreciate your positive feedback. We're happy to hear that the technician arrived on time, was friendly, and worked efficiently. We're glad the replacement was completed quickly and that you would recommend our company.
Excellent work windscreen replacement…
Excellent work windscreen replacement only took just over 2 hours. This was my second visit within 12 months just unlucky I guess!
30 juillet 2025
Réponse de National Windscreens - Oswestry
We appreciate your review and are glad the replacement was completed quickly. We're sorry to hear about your repeat visits and any inconvenience this may have caused.
Fully explained
Fully explained, prior to arrival, work to be carried out, how long the vehicle was expected to be at depot.offere tea or coffee. Received phone call, saying that the work had been completed. No mess in vehicle, nothing but praise for staff.
22 juillet 2025
Réponse de National Windscreens - Oswestry
We're happy to hear that the work was fully explained and completed to your satisfaction. It's great to know that you appreciated the communication and service provided. Thank you for your positive feedback!
Windscreen replaced in a timely manner…
Windscreen replaced in a timely manner and issue free.
29 juillet 2025
Réponse de National Windscreens - Oswestry
We're happy to hear that your windscreen replacement was completed quickly and without any issues. Thank you for your positive feedback!
Réponse de National Windscreens - Oswestry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
New windscreen
Professional friendly team. Replacement windscreen completed on time.
18 juillet 2025
Réponse de National Windscreens - Oswestry
We're happy to hear that our team provided professional and friendly service! We appreciate your feedback regarding the on-time completion. Thank you!
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