Great service. Originally said my windscreen replacement would take up to 4 hours - it actually took less than 2! As the premises are on an industrial estate there’s nothing much to do except wait in... Voir plus
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Établissement
Changer d'établissementUnit 4, Fenchurch Court, OX4 6ZN Oxford, Oxfordshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
The booking (18Aug) of replacement was fast with friendly reception. It was booked on 21 Aug and the technician, Matt, arrived at 850am on 21 Aug....cannot be more puncture than this case. Matt is a... Voir plus
L'entreprise a répondu
Fantastic service, turned up on time did a great job. Not only sorted out the new chip but made the previous repair by Auto Windscreen disappear. Such a contrast with Auto Windscreens who took 3 weeks... Voir plus
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Not there to see job done Ben arrived as telephoned scheduled - tracking app is helpful. Daughter said the wiper drive spindle broke (rusted) on dismantling (needs replacement motor assembly). He h... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Oxford
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 4, Fenchurch Court, OX4 6ZN, Oxford, Oxfordshire, Royaume-Uni
- 01865-575-124
4,7
Excellent
331 avis
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Great service
Great, I thought I might have needed a full windscreen replacement but they will managed to repair the chip which was great and saved me money.
25 avril 2025
Réponse de National Windscreens - Oxford
We're so glad to hear that you were happy with the repair. We strive to provide our customers with the best possible service and are delighted that we were able to save you money.
Réponse de National Windscreens - Oxford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
A positive experience
The repairer called first, arriving as expected, was courteous and efficient, yet not rushing, gave clear advice on how soon we could drive again before he left.
11 avril 2025
Réponse de National Windscreens - Oxford
We appreciate your kind words and are glad to hear that you had a positive experience with our repairer. We strive to provide our customers with the best possible service, and we're pleased to hear that our repairer was courteous, efficient, and provided clear advice. We're committed to ensuring that our customers feel confident and informed throughout the repair process.
It was a quick and very efficient…job
It was a quick and very efficient job.The guy was very polite and worked well to fix a new windscreen for us
9 avril 2025
Réponse de National Windscreens - Oxford
Thank you for your positive feedback. We are delighted to hear that you were happy with the service you received and found the technician to be polite and efficient. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
Réponse de National Windscreens - Oxford
We are so happy to hear that you had a positive experience with our service. We strive to provide prompt and efficient service to all of our customers.
The technician callam was brilliant
The technician callam was brilliant. Kept in touch to arrival. Very professional. Would use .national windscreens again
Would also refer to friends and family.
9 avril 2025
Réponse de National Windscreens - Oxford
We're so glad to hear you had a positive experience with our technician. We strive to provide excellent service and appreciate your kind words. We're delighted that you would recommend us to your friends and family.
A bit disappointed with the experience overall
I initially booked a chip repair with National Windscreens, but the wait for an appointment was far too long. By the time someone came out, the chip had unfortunately grown, which likely compromised the effectiveness of the repair. I wasn’t happy with the result and ended up having to request a full windscreen replacement instead.
What made things more frustrating was the long delay between appointments — especially for the second visit, which should have been prioritised given the circumstances. While the team were polite and helpful on the day, the long wait times between appointments really let the service down.
A quicker response could have prevented the issue escalating and saved me time and extra cost.
31 mars 2025
Réponse de National Windscreens - Oxford
We understand your disappointment with the experience you had. It's frustrating when a repair doesn't go as planned, especially when it leads to further complications and additional costs.
We appreciate you highlighting the importance of timely service, particularly in situations where a quick response could have prevented the issue from escalating. We value your feedback and will use it to improve our scheduling and communication processes to ensure a smoother and more efficient experience for our customers.
Good Experience
The experience was good, easy to find, good customer service and was complete in a shorter time than anticipated.
29 mars 2025
Réponse de National Windscreens - Oxford
Thank you for your positive feedback! We're glad to hear that you found our location easy to find and that you were happy with the customer service you received. We appreciate your kind words and are pleased that the service was completed in a shorter time than expected.
Good job just but wrong windscreen…
Good job just but wrong windscreen installed as it’s not tinted which it had previously told its correct but it isn’t
27 mars 2025
Réponse de National Windscreens - Oxford
We understand your frustration with the incorrect windscreen installation. We strive to provide accurate and reliable service, and we apologize for the inconvenience this has caused. We will investigate this matter further and ensure that our team is properly trained to avoid similar situations in the future.
Extremely professional
Extremely professional, quick work and quite friendly.
Left my car, walked around, came back and all was good. Good installation as far as I am aware, nothing bad has happened and I don't think anything will, it's been almost 2 weeks already. Mindful of what was already on my windscreen (dash camera) and they kindly put it to the side. Much faster than originally told but could potentially be because I was the first car in the morning. In any case, god forbid I ever have to do this again, National Windscreens is where I will go.
15 mars 2025
Réponse de National Windscreens - Oxford
We appreciate you taking the time to share your positive experience with us. It's wonderful to hear that you found our team professional, friendly, and efficient. We strive to provide a seamless and positive experience for our customers, and we're glad that you were happy with the installation and the care taken with your existing dash camera. We're also pleased to hear that you're confident in the quality of our work. Your satisfaction is our top priority, and we're committed to providing the best possible service.
Good experience.
Car was ready sooner than expected and I was contacted straight away to let me know I could collect. Staff friendly and helpful.
14 mars 2025
Réponse de National Windscreens - Oxford
Thank you for your kind words. We're delighted to hear that you were pleased with the timely completion of your car's service and the friendly and helpful staff. We strive to provide excellent service to all our customers, and we are glad that we were able to meet your expectations.
Réponse de National Windscreens - Oxford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
I was phoned beforehand to give me an…
I was phoned beforehand to give me an ETA and he arrived promptly and continued with the job efficiently and professionally and did an excellent job.
13 mars 2025
Réponse de National Windscreens - Oxford
Thank you for your kind words. We're thrilled to hear that you were pleased with the communication and service you received. We strive to provide a seamless and positive experience for our customers, and we're glad that we were able to achieve that for you.
Réponse de National Windscreens - Oxford
We're delighted to hear that you had a positive experience with our communication and found the process easy. We appreciate your kind words and feedback.
Change of location
I had to change the address of my vehicle location at short notice which was no problem at all. As I wasn't able to be present myself, the invoice was emailed to me, with pictures including before and after glass replacement.
7 mars 2025
Réponse de National Windscreens - Oxford
We appreciate your feedback and are glad to hear that you found our service helpful. We understand the importance of being able to make changes at short notice and are happy that we were able to accommodate your request. We strive to provide our customers with clear and comprehensive information, including photos, to ensure transparency and satisfaction.
Honda CRV windscreen exchange
I'm happy with exchanging main windscreen, they did great job but musking windscreen trims at my Honda CRV are in horrible condition. Previously I thought it's just one side was broken as they told me. They bought new one and instead of fitting in the right way, they glued it using their sticking rubber. After few days this trim just pop up itself and was loose. Again they come to fix it properly and still doesn't work because it's moving, it was glued using thaat their sticking rubber. And that day, I noticed that the second one which supposed to be good is broken too. I can easily pull up from my car, it's also fit on that their sticking black rubber. Poor service. That's why I'm giving only 3 stars, just for the windscreen.
Double check and very carefully before you sign their job done
25 février 2025
Réponse de National Windscreens - Oxford
We appreciate you taking the time to share your experience. We understand your frustration with the windshield trim issue and the inconvenience it has caused. We strive to provide high-quality service and are committed to ensuring our customers are satisfied. We will take your feedback into consideration as we continue to improve our processes.
Overall a very positive experience
National Windscreens fixed a stone chip on my screen (or rather more than one - I hadn't noticed the other!) and dealt with my partner very thoughtfully. The fitter thoroughly explained what he'd done and mentioned that there might be a slightly visible mend on one, but to be honest I can't see it. Really easy to organise from start to finish.
25 février 2025
Réponse de National Windscreens - Oxford
We appreciate you taking the time to share your positive experience. We're glad to hear that our fitter was able to address your concerns and provide a thorough explanation of the repair process. We strive to make the process as easy and straightforward as possible for our customers.
Ben was prompt and did a grand job
Ben was prompt and did a grand job. Very professional and in a timely manner
Thank you
26 février 2025
Réponse de National Windscreens - Oxford
We're delighted to hear about your positive experience. We appreciate your kind words about Ben's professionalism and efficiency. We strive to provide excellent service and we're glad that Ben exceeded your expectations.
Full marks from me
Fitter keep in contact about his wearabouts and arrived when he said he would. He was friendly and did the work without any fuss.
20 février 2025
Réponse de National Windscreens - Oxford
We're delighted to hear about your positive experience. It's wonderful to know that the fitter was communicative, arrived on time, and completed the work efficiently and courteously. We appreciate your feedback and will share it with the team.
My windscreen was the one with all the…
My windscreen was the one with all the electrics in it. The windscreen itself was replaced fine but when i drove home none of the electrics worked. I called National windscreens and they said bring it back, I made an appointment for the following Wednesday at 12pm. They told me it would take between 30 and 120 mins, Well Ok, I walked around in the rain for two hours and then phoned to check progress wherby I was informed that they hadn't had a chance to look at it and they would need it for another two hours!!! No chance, I live fifteen miles from the site and this completley ruined my afternoon. No communication whatsover. I will not use them again and my van is still without the electrics! Very unhappy customer.
19 février 2025
Réponse de National Windscreens - Oxford
We understand your frustration with the experience you had. It's disappointing to hear that the electrics in your windscreen weren't working after the replacement and that the repair took longer than expected. We value your feedback and will use it to improve our communication and service.
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