Great service. Originally said my windscreen replacement would take up to 4 hours - it actually took less than 2! As the premises are on an industrial estate there’s nothing much to do except wait in... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 4, Fenchurch Court, OX4 6ZN Oxford, Oxfordshire, GB
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Lisez les avis des autres
The booking (18Aug) of replacement was fast with friendly reception. It was booked on 21 Aug and the technician, Matt, arrived at 850am on 21 Aug....cannot be more puncture than this case. Matt is a... Voir plus
L'entreprise a répondu
Fantastic service, turned up on time did a great job. Not only sorted out the new chip but made the previous repair by Auto Windscreen disappear. Such a contrast with Auto Windscreens who took 3 weeks... Voir plus
L'entreprise a répondu
Not there to see job done Ben arrived as telephoned scheduled - tracking app is helpful. Daughter said the wiper drive spindle broke (rusted) on dismantling (needs replacement motor assembly). He h... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Oxford
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 4, Fenchurch Court, OX4 6ZN, Oxford, Oxfordshire, Royaume-Uni
- 01865-575-124
4,7
Excellent
331 avis
Demande des avis aux clients
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Worse service
Booked for a home visit, waited until 12pm with no time, phoned up was told they swapped it to a branch appointment. Told me my car had 360 cameras (it doesn't) so they have to do it at branch, Told them it doesn't have cameras and it needs to be a home appointment as booked. Had to change date, turned up with wrong glass, now have to wait again, they wont book in until glass arrives so another 2 weeks by sounds of it. Told me my car is safe to drive, which they shouldn't be advising to anyone considering it would fail MOT so clearly not safe.
30 novembre 2024
Avis spontané
Réponse de National Windscreens - Oxford
We understand your frustration with the recent service you received. It sounds like your experience fell short of your expectations, and we sincerely apologize for the inconvenience and miscommunication.
We value your feedback and will use it to improve our processes.
Réponse de National Windscreens - Oxford
We appreciate your kind words and are glad to hear you found our service helpful and efficient.
Great service.
24 octobre 2024
Réponse de National Windscreens - Oxford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
I m really happy with the service and…
I m really happy with the service and the job they have done for me
1 novembre 2024
Réponse de National Windscreens - Oxford
We are so happy to hear that you were pleased with the service and the work completed. We appreciate your feedback and are committed to providing the best possible experience for our customers.
Réponse de National Windscreens - Oxford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Oxford
We appreciate you taking the time to share your positive experience. We're glad you found our service quick, helpful, and efficient.
Réponse de National Windscreens - Oxford
We're so glad to hear that you had a positive experience. We appreciate your kind words about our team.
Réponse de National Windscreens - Oxford
Thank you for taking the time to share your positive feedback. We appreciate you recognizing our efforts and are glad you had a great experience.
Replacement windscreen
Didn’t get text confirmations of appointments as previous messages said I would. Had to use them as my insurance company only uses them. Wouldn’t go there personally myself
27 octobre 2024
Réponse de National Windscreens - Oxford
We understand your frustration with the lack of text confirmations. We strive to provide a seamless experience for our patients, and we apologize for the inconvenience this caused. We appreciate your feedback and will use it to improve our communication processes.
Quick and efficient
Quick and efficient (as far as windscreen replacements can be). A professional job. Really happy with the result.
23 octobre 2024
Réponse de National Windscreens - Oxford
We appreciate your kind words and are glad to hear you were happy with the service. We strive to provide efficient and professional windscreen replacements, and it's rewarding to know we met your expectations.
Réponse de National Windscreens - Oxford
Thank you for your kind words. We are so glad to hear that you were happy with the service you received. We appreciate your feedback and are committed to providing the best possible experience for our customers.
Efficient service
From booking the service to getting the windscreen replaced had been an efficient experience.
21 octobre 2024
Réponse de National Windscreens - Oxford
Thank you for sharing your positive experience. We're glad to hear that you found the entire process, from booking to replacement, efficient.
Great customer service
Came out and replaced my windscreen with very little fuss...
Great customer service too!
12 octobre 2024
Réponse de National Windscreens - Oxford
Thank you for your kind words. We're glad to hear that you were happy with the service you received. We strive to provide a smooth and hassle-free experience for our customers.
Great service from start to finish
Great service from start to finish - thank you stars 🌟
4 octobre 2024
Réponse de National Windscreens - Oxford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Oxford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Oxford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The Oxford office was fantastic and…
The Oxford office was fantastic and very helpful, I would have given them 5*. The same cannot be said for the central call place. I have a disabled husband and needed a good couple of days to sort out care for while I was out, I just couldn't get a drop off time out of them They then said it would be 4 hours and it was only 2hours.
1 octobre 2024
Réponse de National Windscreens - Oxford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Oxford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great in communication
Great in communication. Got the job done quickly. Very flexible in allowing me to drop it off the night before instead of the actual morning. Very friendly. Very professional.
26 septembre 2024
Réponse de National Windscreens - Oxford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Very efficient service
Very efficient service. Installer phoned in advance and turned up on time. Job was done well and we are back on the road.
12 septembre 2024
Réponse de National Windscreens - Oxford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
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