Excellent service from National Windscreens. The technician arrived on time and fitted the first windscreen quickly and cleanly, but the rear view mirror could not be fitted due to a bracket issue... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement1 Carr Road, Fengate, PE1 5YA Peterborough, Cambridgeshire, GB
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Lisez les avis des autres
Had a large crack in top passenger side of my windscreen, rang up and booked in for a replacement through my insurance. No issues nice and simple and job was completed.
L'entreprise a répondu
Friendly, knowledgeable and helpful staff. Only lost one star because of an issue with the new screen. They tried to resolve quickly, but conceded would need a replacement screen to resolve. Appoin... Voir plus
L'entreprise a répondu
Took my car there following vandalism to my windscreen, the managed the whole insurance stuff, despite National failing to contact my insurance company to seek authorisation, they accepted my car an... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Peterborough
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
1 Carr Road, Fengate, PE1 5YA, Peterborough, Cambridgeshire, Royaume-Uni
- 01733-785-027
4,5
Excellent
701 avis
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Transferred from the Lincoln Branch
Transferred from the Lincoln Branch to the one at Peterborough as after 2 weeks dealing with Lincoln we still hadn’t got a replacement scree.
After being put in touch with Customer Services at Peterborough with had a new screen fitted within 4 days. All the staff were friendly and professional, a shame the same cannot be said for Lincoln.
17 octobre 2025
Avis spontané
Réponse de National Windscreens - Peterborough
We appreciate you sharing your experience. We're glad the Peterborough team provided a friendly and professional service, resolving the screen issue quickly. We'll address your comments regarding the Lincoln branch to ensure service improvements.
My first experience with National…
My first experience with National windscreens was a particularly positive one, from my booking in to the friendly greeting on arrival and the very thorough and also friendly engineer that completed my screen exactly on time i was overall extremely satisfied.
25 octobre 2025
Réponse de National Windscreens - Peterborough
We appreciate your positive feedback. We're happy to hear that you had a positive first experience, from booking to the friendly service and thorough engineer who completed your screen on time. We're glad you were satisfied!
Initially I was very pleased with the…
Initially I was very pleased with the speed of service, but I had to return as they the wipers were catching and stopped working, they just reset them without making the proper adjustment so I had to go to my mechanic to fix the problem
13 octobre 2025
Réponse de National Windscreens - Peterborough
We appreciate your feedback. We're sorry the wiper adjustment wasn't properly addressed during your visit, and you had to seek assistance elsewhere. We'll review this to improve our service.
Windscreen replacement
Fitter was polite and friendly,and answered any questions I had .
24 octobre 2025
Réponse de National Windscreens - Peterborough
We're happy to hear that the fitter was polite and helpful, and addressed your questions thoroughly. Thank you for your positive feedback!
Bad experience
Unfortunately i need to say very bad service..because they replaced my windscreen but they broken my car part which is coming from inside bonnet to windscreen..they broken both sides..I was shocked and disappointed..And also they didn’t inform me it’s happened..Its found when I was checking after they just left..So still Iam suffering and disappointing because they didn’t replaced yet..When raining water is going inside
21 octobre 2025
Réponse de National Windscreens - Peterborough
We regret to hear about the damage to your car part during the windscreen replacement and the water leak. We apologize that you were not informed and for the delay in replacement. We value your feedback and will review our service.
Damaged car VIN number on windscreen
Damaged car VIN number on windscreen. I have been left to source one from main dealer, no help from National Windscreens at all. Now need a certificate of charge for the vehicle before the dealer will provide a new VIN plate. Saga continues…
29 septembre 2025
Réponse de National Windscreens - Peterborough
We regret to learn about the damage and the difficulties you've faced obtaining a replacement VIN plate. We'll investigate why you weren't supported and aim to improve our service. Thanks for your feedback.
Réponse de National Windscreens - Peterborough
We appreciate your positive feedback and are glad you found our service friendly and professional.
Quick service and even called to ask if…
Quick service and even called to ask if I could come to their unit as heavy rain was forecast the day of replacement just to make sure the work was completed.
1 octobre 2025
Réponse de National Windscreens - Peterborough
We're glad you enjoyed your experience! Our team appreciates your positive feedback regarding our prompt service and proactive communication regarding the weather. Thank you!
Very prompt response and kept me…
Very prompt response and kept me informed of planned arrival
Friendly service once arrived, and informative.
23 septembre 2025
Réponse de National Windscreens - Peterborough
We appreciate your positive feedback! We're happy to hear that you received a prompt response and were kept informed. We're also glad you found the service friendly and informative.
Réponse de National Windscreens - Peterborough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Peterborough
We appreciate your positive feedback! We're so happy to hear you found our staff quick, efficient, very polite, and helpful.
Excellent people at Peterborough but wipers did not arrive
Excellent people at Peterborough but very disappointed that they could not fit new wipers as they had not arrived - system worries you into ordering new wipers and I paid well before date yet still no wipers there
16 septembre 2025
Réponse de National Windscreens - Peterborough
We appreciate your feedback and are sorry your wipers didn't arrive as expected. We'll review our processes to prevent this issue from happening again. Thank you for bringing this to our attention.
Very happy with the job is done quick…
Very happy with the job is done quick and perfect
12 septembre 2025
Réponse de National Windscreens - Peterborough
We're happy to hear that the work was completed quickly and to your satisfaction. Thank you for your positive feedback!
Prompt service & quick turn around
Prompt service & quick turn around. Polite staff. I was able to drop my car off at a convenient time and location.
11 septembre 2025
Réponse de National Windscreens - Peterborough
We appreciate your positive feedback. We're happy to hear that you received prompt service with a quick turnaround and found our staff polite. We're also glad you found the drop-off convenient.
Great professional service
Great professional service. The gentleman was very courteous.
6 septembre 2025
Réponse de National Windscreens - Peterborough
We appreciate you sharing! We are so happy to hear that you received great professional and courteous service.
Réponse de National Windscreens - Peterborough
We appreciate you sharing! We're so glad to hear you received good, polite, friendly, and very quick service.
Réponse de National Windscreens - Peterborough
We appreciate your positive feedback and are happy to hear you received great customer service and service from our fitter.
I have good experience
I have good experience, front office done good job , no waiting and updated after finish work. Over all good service .
29 août 2025
Réponse de National Windscreens - Peterborough
We appreciate your feedback! We're happy to hear you had a good experience, with prompt front office service and updates. Thank you for sharing!
Really helpful and friendly service
2 septembre 2025
Réponse de National Windscreens - Peterborough
We appreciate your positive feedback. We are so happy you found our service helpful and friendly; thank you for sharing.
Was surprised it was repaired so…
Was surprised it was repaired so quickly.
Did not get a call to let me know. I just went back to the depot on the off chance. When I got home was not happy with the debris left on my dash and the panels on the inside of the windscreen in the car had black fingerprint type marks on them. One of the plastic covers from the rear view mirror was missing but I found it loose on the passenger seat.
1 septembre 2025
Réponse de National Windscreens - Peterborough
We appreciate your feedback and are glad the repair was quick. We apologize for the lack of communication and the debris/marks left in your car. We'll address this with our team to ensure better service in the future. Thank you for bringing this to our attention.
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