National Windscreen were absolutely brilliant. The staff were super friendly, professional, and helpful throughout the entire process. They arrived right on time, completed the job quickly, and the qu... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 2, 20 George Place, Plymouth, PL1 3NY Plymouth, Devon, GB
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Lisez les avis des autres
Couldn’t ask for a better service. Had received emails saying when the service was going to be done. Had received a phone call saying they was on the way. The gentleman was really nice. Recommend this... Voir plus
L'entreprise a répondu
Workmanship fine - use their initiative and didn't replace the wiper blades even though booked and paid for, as they were too new and nothing was wrong with them. Please Note - I had to wait in the... Voir plus
L'entreprise a répondu
Kyle communicated well before appointment. Was really helpful. Directed me to a lovely local cafe to stay and work whilst windscreen was being fitted. I would definitely put my trust in this comp... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Plymouth
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 2, 20 George Place, Plymouth, PL1 3NY, Plymouth, Devon, Royaume-Uni
- 01752-477-091
4,6
Excellent
350 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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It was easy and quick to book
It was easy and quick to book. Would like to have had more clarification about the potential success of repair before making decision between repairing and replacing windscreen.
20 mars 2026
Réponse de National Windscreens - Plymouth
We're glad booking was easy and quick. We appreciate your feedback and will work on providing more clarity regarding repair success before decisions are made.
Réponse de National Windscreens - Plymouth
We appreciate your positive feedback! We're so happy to hear you received a first class job and would recommend our professional company.
Réponse de National Windscreens - Plymouth
We appreciate you sharing that our staff was great, quick, and easy! We are so happy you were pleased with us.
Done efficiently at the time specified
Done efficiently at the time specified. Also suggested where to get a coffee while work being done
11 mars 2026
Réponse de National Windscreens - Plymouth
We're happy that our work was completed efficiently and on time. We appreciate that you valued the coffee suggestion offered while the work was being done. Thank you!
Great response. Prompt and efficient
National windscreens kept me informed about the visit. Arrived onetime and did a brilliant job
12 mars 2026
Réponse de National Windscreens - Plymouth
We appreciate your positive feedback! We're so happy to learn that you were kept informed about the visit, that we arrived on time, and did a brilliant job.
Professional at all stages
Easy to use website, direct access from car insurance, easy to book and amend appointments. Friendly and knowledgeable engineer. Very clean removal and fitting
7 mars 2026
Réponse de National Windscreens - Plymouth
We appreciate your positive feedback. We're happy to hear that you found our website easy to use, and that booking and amending appointments was simple. It's great you were pleased with our engineer and the clean service.
Definitely recommend
The young man Kyle was so friendly and hard working we had every confidence in him. He also rang when he was on his way.
10 mars 2026
Réponse de National Windscreens - Plymouth
We appreciate your positive feedback. We're so happy to learn that you found our employee friendly and hardworking, and that you had confidence in him. We're also glad he called ahead.
Good customer service and practical…
Good customer service and practical time keeping even though they were very busy
4 mars 2026
Réponse de National Windscreens - Plymouth
We appreciate your positive feedback! We are happy you received good customer service and appreciate the practical time keeping, even during a busy period.
Réponse de National Windscreens - Plymouth
We appreciate you sharing that our service was excellent, quick, and efficient! We are so happy you had a great experience with us.
Very poor quality of work
Very poor quality of work. Side seal not fitted or secured correctly, inner unit slightly damaged. Rush job
26 février 2026
Réponse de National Windscreens - Plymouth
We regret to hear about the substandard work and damage you experienced. We appreciate your feedback and will investigate.
Great customer service
Great customer service. Windscreen was replaced in good time. Staff were very polite and friendly.
19 février 2026
Réponse de National Windscreens - Plymouth
We appreciate your positive feedback. We're so happy to learn that you received great customer service and a timely windscreen replacement from our polite and friendly staff.
Excellent service
Very pleased with my windscreen replacement via my insurance company.
The windscreen was obviously fitted well and the fitter cleaned the glass up inside my car as the back windscreen was completely shattered .
Very pleased.
11 février 2026
Réponse de National Windscreens - Plymouth
We appreciate your positive feedback. We're happy to hear that you were pleased with the windscreen replacement through your insurance company and that the fitter cleaned up the shattered glass inside your car.
Friendly and professional my windscreen…
Friendly and professional my windscreen was completed well within the allotted time
10 février 2026
Réponse de National Windscreens - Plymouth
We appreciate your positive feedback! We're so glad to hear that you experienced friendly and professional service, and that your windscreen was completed promptly.
Réponse de National Windscreens - Plymouth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Workmanship fine
Workmanship fine - use their initiative and didn't replace the wiper blades even though booked and paid for, as they were too new and nothing was wrong with them.
Please Note - I had to wait in the office/reception - , and with 2 people waiting, there was only 1 chair available. Hopefully they will soon be able to afford a second one !!!!!
11 février 2026
Réponse de National Windscreens - Plymouth
We appreciate your feedback. We're glad our team used their judgment regarding your wiper blades. We regret the seating inconvenience in our waiting area and will review this to improve our customers' experience.
Excellent service
Excellent service, no problem booking my car in. Went to the workshop and was done very quickly.
10 février 2026
Réponse de National Windscreens - Plymouth
We appreciate you taking the time to leave us this great review! We're happy to hear that booking your car in was easy and the work was completed quickly.
Really good service
Really good service, arrived on time, good communication and the work carried out was great
4 février 2026
Réponse de National Windscreens - Plymouth
We appreciate your positive feedback! We're so happy to learn that you received really good service with on-time arrival, good communication, and great work.
Excellent service & very courteous
Kyle communicated well before appointment. Was really helpful. Directed me to a lovely local cafe to stay and work whilst windscreen was being fitted.
I would definitely put my trust in this company again but hope I don’t have to. Windscreen replacements can’t ever be predicted!!
Thank you Kyle for all your help :-)
4 février 2026
Réponse de National Windscreens - Plymouth
We're happy to hear that the communication was helpful and that you found a nice place to work. We appreciate your trust and are grateful for your kind words. Thank you for your feedback!
Very good efficient service
Very good efficient service
All completed within hours at the roadside
Highly recommend
8 janvier 2026
Réponse de National Windscreens - Plymouth
We appreciate your positive feedback. We're so happy to hear that you received very good and efficient service completed within hours at the roadside. We're glad you recommend us!
Réponse de National Windscreens - Plymouth
We appreciate you sharing! We are so happy you were pleased with our respectful, friendly, and fast service. Thank you!
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