Stone damaged windscreen but only had to wait 2 days for appointment for new one to be fitted. Choice of time slots. Work completed within time given by friendly and helpful staff with good co... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementWarren Avenue Industrial Estate, Warren Avenue, PO4 8PY Portsmouth, Hampshire, GB
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Lisez les avis des autres
The staff at your Portsmouth branch were polite and helpful. The job was completed well within the time scale provided. I had gone back as the screen finishers seemed to be put back incorrectly as so... Voir plus
L'entreprise a répondu
Staff were really friendly. Quick and efficient, my screen was replaced and collaborated within less than 2 hours of drop off. Would use again 100%
L'entreprise a répondu
The reception was good. Very friendly staff. Although first time didn't work well, they fixed my car's windscreen beautifully.
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À propos de l'entreprise
À propos de National Windscreens - Portsmouth
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Warren Avenue Industrial Estate, Warren Avenue, PO4 8PY, Portsmouth, Hampshire, Royaume-Uni
- 023-8181-0692
4,8
Excellent
872 avis
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Volvo XC40 heated screen so ADAS…
Volvo XC40 heated screen so ADAS complications meant I had to drop the vehicle off, get picked up and taken back when the car was ready. So 3 x 22 mile round trips overall.
However the job was done well and quite quickly with no damage to paintwork or trim. The inside of the new screen was left a bit smeary but that’s the only criticism.
1 juin 2026
Réponse de National Windscreens - Portsmouth
We appreciate your feedback and are glad the job was done well and quickly. We understand the inconvenience of the multiple trips and apologize for the smeary screen. We will address this with our team.
Quick and easy
22 mai 2026
Réponse de National Windscreens - Portsmouth
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Needed side window replaced at short…
Needed side window replaced at short notice. Customer support found my nearest appointment on a Bank Holiday and Liam did a great job - and quickly too.
25 mai 2026
Réponse de National Windscreens - Portsmouth
We're so glad we could assist with your window replacement quickly, even on a Bank Holiday! We appreciate your positive feedback.
So professional
Needed a Skoda Yeti rear screen after careless breakage!
Fitted by Ryan in 1hour having booked in via Insurance
Swift professional and great service
23 mai 2026
Réponse de National Windscreens - Portsmouth
We're so glad to hear we could assist with your rear screen replacement swiftly and professionally. Thank you for your kind words!
Réponse de National Windscreens - Portsmouth
We're so pleased you received excellent service and efficient fitting. Thank you for your feedback!
Had a problem with a replacement…
Had a problem with a replacement windscreen , sorted it no hassle. Thanks
18 mai 2026
Réponse de National Windscreens - Portsmouth
We are so glad we could resolve your windscreen issue without hassle. Thank you for your kind feedback!
Great personal interaction
Great personal interaction, explaining issues with new and original installation.
20 mai 2026
Réponse de National Windscreens - Portsmouth
We're so glad we could clearly explain everything for you. Thank you for your kind words!
Rang up multiple times before my…
Rang up multiple times before my appointment to confirm the total will be £135 and they agreed, on the day i was charged £175 so I called up to be refunded the difference and a week later still nothings happened. Now I try calling and can’t get through
14 mai 2026
Réponse de National Windscreens - Portsmouth
We appreciate you bringing this to our attention. We are concerned to hear about the discrepancy in pricing and the difficulty you've experienced reaching us. We are looking into this matter to understand what happened.
Very good service
15 mai 2026
Réponse de National Windscreens - Portsmouth
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
We received a really thorough service…
We received a really thorough service with the replacement of the windscreen on my i3. Thank you to the team for going over and above to ensure the car was as good as new.
2 mai 2026
Réponse de National Windscreens - Portsmouth
We appreciate your positive feedback. We're so happy to hear that you received thorough service and that our team ensured your car was as good as new.
Quick and painless. So professional!
From start to finish the process was well explained, quick, and painless.
It was ironic that the chip in the windscreen happened on the way to a cruise holiday. Which then led us to the next problem, no access to the car during the cruise but this wasn't an issue and Darren came out to our house 3 days after getting back. We were told of the costs and possibility of it not working (due to the location of the chip) over the phone but Darren worked his magic and to be honest I can't see it from the driving seat at a all.
Ours was done with insurance so £25 was a small price to pay.
I'm really happy with the speed, price, and service I received and would recommend National Windscreens to anyone with a similar issue.
7 mai 2026
Réponse de National Windscreens - Portsmouth
We are so pleased to hear that the process was well-explained, quick, and painless for you. It's wonderful to know that our technician was able to resolve the chip in your windscreen effectively, especially given the challenging timing with your holiday. We truly appreciate your kind words regarding our speed, price, and service, and your recommendation means a lot to us.
Appreciated Service and Perseverance
I have just used the services of National Windscreens to replace a rear window of my Honda Civic that was shattered by a flying bolt ejected from a maintenance companies sit down mower ! To the credit of the experienced fitter ( Darren from the Portsmouth Branch ) noticed that the glass supplied had a "warped buckle" preventing the glass from fixing safely and rejected the fit. Same issue happened on the second attempt but third time lucky and changed supplier perfect replacement. Appreciated their professionalism as a company and team to keep me well informed and to persevere to get things right !
2 avril 2026
Réponse de National Windscreens - Portsmouth
We are so glad to hear about your positive experience with us. We appreciate you highlighting the professionalism and perseverance of our team in ensuring your repair was completed perfectly. Thank you for your kind words.
The lady on the phone explained things…
The lady on the phone explained things carefully and enabled me to sort out my windscreen effortlessly.
Matt, at the Portsmouth branch fitted the new screen. He was very friendly and helpful and did a really good job. He even recommended a coffee shop which was also friendly and gave excellent service and coffee.
28 avril 2026
Réponse de National Windscreens - Portsmouth
We appreciate you sharing your feedback. We're happy to hear that our phone service was helpful and that the new screen fitting at the branch went well. It's great to know you were pleased with the service you received. Thank you.
Replacement Windscreen
Greeted by very peronable individual who told me he was going to be fitting my new windscreen. Explained how the process would work-all good
However on returning to collect my vehicle was advised that although the new windscreen had been fitted the job could not be marked as complete as it had not been possible to reset all the codes on the on board information system and that I would have to bring my vehicle back in to hopefully have the codes reset. Individuals who dealt with me were very pleasant and apologetic but fact remains it’s highly inconvenient for me to have to bring my vehicle back in.
5 mai 2026
Réponse de National Windscreens - Portsmouth
We appreciate your feedback and are sorry the recalibration wasn't completed during your appointment. We know it's inconvenient to return, and we'll do our best to resolve this quickly. Thanks for your patience.
Réponse de National Windscreens - Portsmouth
We appreciate you sharing that you found our service punctual, reliable, and professional, with a smile to the customer!
Staff were helpful
Staff were helpful. It took longer than they anticipated to do the windscreen change but they kept me updated on this.
30 avril 2026
Réponse de National Windscreens - Portsmouth
We're glad to hear that our staff were helpful and kept you informed about the windscreen change. We appreciate you bringing this to our attention and for your positive feedback.
Réponse de National Windscreens - Portsmouth
We appreciate you sharing that we provided a great service! We are so happy you recommend us.
Quick easy booking and friendly staff
Quick easy booking and friendly staff. Work completed quickly and efficiently.
29 avril 2026
Réponse de National Windscreens - Portsmouth
We appreciate you sharing that the booking was quick and easy, and that our staff were friendly. We're also glad the work was completed quickly and efficiently!
Great communication, lovely service.
Following my booking I received a call to let me know that the correct windscreen for my vehicle would need to be ordered so may delay the installation. This was far better than my experience with another company who just repeatedly ordered the wrong windscreen. Installation went without a hitch, staff were friendly and helpful.
28 avril 2026
Réponse de National Windscreens - Portsmouth
We appreciate you sharing your experience. We're happy to hear that you were informed about the need to order the correct windscreen, and that the installation went smoothly with our friendly staff. Thank you for your positive feedback.
Réponse de National Windscreens - Portsmouth
We appreciate you sharing that you received great service and communication! We are so happy you were pleased with our work.
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