Windscreen hit by stone thrown up by passing truck 16th September . Earliest appointment 23rd September waited in all day till 4pm when fitter found wrong trim sent had to rebook 30th September. Fit... Voir plus
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Établissement
Changer d'établissementCambridge House, 1 Cambridge Walk, PR1 7TH Preston, Lancashire, GB
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Greeted with a good morning and a smile bang on time.informed of what was going to happen to fit the new screen.off i go for a walk and a coffee in to Preston been out 1 3/4 hours when i get a call to... Voir plus
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I’ve just had my windscreen fitted by Andy and I couldn’t be happier with the service. From start to finish, Andy did a fantastic job — professional, friendly and clearly takes pride in his work. The... Voir plus
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Fantastic fellas at the Preston branch! Booked us in no problem, called to say the new windscreen was delivered damaged prior to the appointment & worked flexibly & at pace to rearrange & fit the ne... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Preston
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Cambridge House, 1 Cambridge Walk, PR1 7TH, Preston, Lancashire, Royaume-Uni
- 01772-804-286
4,1
Bien
729 avis
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Excellent job
Excellent job. Job was completed on time and to a high standard. I would definitely use this company again.
24 février 2026
Réponse de National Windscreens - Preston
We appreciate your positive feedback! We are so happy to learn that the job was completed to a high standard and on time. We look forward to working with you again.
Winscreen repaired
Winscreen repaired, can't see any difference in the crack at all. Only took them 10 mins. 🤔
11 février 2026
Réponse de National Windscreens - Preston
We appreciate your feedback. We're sorry the repair didn't meet expectations. We'll review this to improve our service quality.
Réponse de National Windscreens - Preston
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Réponse de National Windscreens - Preston
We appreciate you sharing! We are so happy you were pleased with our fast, efficient, and friendly service.
Great company
Great company, kept me updated on the day to ensure I was aware of their arrival time. Professional service would recommend.
10 février 2026
Réponse de National Windscreens - Preston
We appreciate your positive feedback! We're happy to hear that you were kept updated and that you found our service professional. Thank you for recommending us.
Réponse de National Windscreens - Preston
We appreciate you sharing! We are so happy you were pleased with our efficient, fast, and very friendly service.
Réponse de National Windscreens - Preston
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Preston
We appreciate you letting us know about your experience! We are so happy our service was professional, quick, and clean.
Very mixed experience
Very poor communication prior to appt.
Also on day of appt no room to park car in depot. Surrounding roads were full or had yellow lines. Had to drive away and come back in 90 mins. The actual fit was good and the man i dealt with was professional and courteous. The esperience prior to this would worry me if i had to go back.
4 février 2026
Réponse de National Windscreens - Preston
We appreciate your feedback and regret the communication issues and parking difficulties you experienced. We're glad the fit and service were satisfactory. We'll review our processes to improve the overall experience.
Great service
Very easy to book a home appointment. Communication with local depot excellent. Fitter arrived on time and replaced the front windscreen in under 2 hours.
29 janvier 2026
Réponse de National Windscreens - Preston
We appreciate you sharing your feedback. We're happy to hear that booking your home appointment was easy and that our communication was excellent. We're also glad the replacement was completed quickly.
Réponse de National Windscreens - Preston
We appreciate you sharing your feedback! We're so happy to hear that you received great, prompt service and that it met your expectations.
Réponse de National Windscreens - Preston
We appreciate you sharing that our service was good and timely with a superb staff! We are so happy you had a positive experience.
Réponse de National Windscreens - Preston
We appreciate you sharing that our service was efficient and a pleasure! We are so happy you had a positive experience.
Excellent communication and service.
19 janvier 2026
Réponse de National Windscreens - Preston
We appreciate you sharing your feedback. We are so happy you were pleased with our excellent communication and service.
Excellent service througgout
Telephone call to book the appointment was excellent: patient and thorough. I had to change the date and was able to do it in seconds online. The fitting & technical team did an excellent job of replacing my windscreen and were vey patient in answering my questions about the process. Very satisfied.
16 janvier 2026
Réponse de National Windscreens - Preston
We appreciate you taking the time to share your experience. We're happy to hear that booking your appointment was easy and that you were able to change the date online. It's great to know the fitting team did an excellent job and patiently answered your questions.
Réponse de National Windscreens - Preston
We appreciate you sharing your feedback. We are so happy you were pleased with our fast and efficient service.
Réponse de National Windscreens - Preston
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Really efficient and accessible
Really efficient and accessible. I was able to simply drop the car off and contacted when available. The location (from a town-relation perspective) was great, and easy to get to off the M6 motorway. Staff were helpful and a full replacement was completed in approx. 1 hour 30.
18 décembre 2025
Réponse de National Windscreens - Preston
We appreciate your feedback and are glad that you found our location convenient and our service efficient. We're happy the replacement was completed quickly and that our staff were helpful.
Good service and happy with the job
Good service and happy with the job. The only niggle was the multitude of booking reminders I received by text and email - which were all wrong.
29 décembre 2025
Réponse de National Windscreens - Preston
We're glad you were happy with our service. We apologize for the incorrect booking reminders and any inconvenience they caused. We'll review our reminder system.
Verygood service...
Verygood service...
Recently had my windscreen replaced
Advised it could take up to 4 hours
Completed in half the time Thank you.
Thanks also the technician who was very professional polite and knowledgeable.
20 décembre 2025
Réponse de National Windscreens - Preston
We're glad you enjoyed your experience with us. It's great to hear that the windscreen replacement was completed efficiently and that you found our technician to be professional and knowledgeable. Thank you for your positive feedback!
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