Communication was very good all the way through and they checked with me a couple of times to make sure I got exactly the right windscreen. On the day of my booking it was raining heavily and I don't... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 5 Mayfield Trade Centre, Acre Road, RG2 0RJ Reading, Berkshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
5 stars service from beginning to end. User friendly system to book in, clear reminders for appointment, friendly & helpful staff. The shop even put on a new two-sided sticker on the new windscreen fo... Voir plus
L'entreprise a répondu
I rang the Reading branch yesterday (29/05/26) as I was having an issue with my rearview mirror becoming unattached from my windscreen. They advised to come in and they would take a look. I made my wa... Voir plus
L'entreprise a répondu
Very impressed with the service! Fast and efficient and nice to have a comfortable room to sit if you need to wait. A coffee place nearby too which is really handy.
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Reading
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 5 Mayfield Trade Centre, Acre Road, RG2 0RJ, Reading, Berkshire, Royaume-Uni
- 0118-336-0067
4,7
Excellent
658 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Straightforward
Straightforward booking. Flexible to change booking. Polite & efficient service man.
9 octobre 2025
Réponse de National Windscreens - Reading
We appreciate you sharing your feedback! We're so happy to hear that you found the booking straightforward and flexible, and that the service was efficient and polite.
Réponse de National Windscreens - Reading
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Reading
We appreciate your positive feedback! We're happy the entire experience, from booking to installation, was excellent for you.
Good installation
My new Tesla S windscreen took some time to come in to stock, but when it did the reading team was fast and efficient. Genuine Tesla screen fitted with all cameras realigned and working without issue. Thank you.
25 septembre 2025
Réponse de National Windscreens - Reading
We're happy to hear that the windscreen replacement on your Tesla S went smoothly. We appreciate your patience regarding the stock availability and are glad our team was fast and efficient in completing the job to your satisfaction. Thank you for your feedback.
Réponse de National Windscreens - Reading
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Rick the technician was excellent
Rick the technician was excellent from the off - phoning to let us know his eta and completing the work quickly and without fuss. He was friendly and explained what was being done. Highly recommended.
30 septembre 2025
Avis spontané
Réponse de National Windscreens - Reading
We're happy to hear about the excellent service you received! We appreciate your positive feedback regarding the technician's communication, efficiency, and friendly demeanor. Thank you for recommending us.
Very professional and courteous.
Very professional and courteous.
Excellent communication regarding progress and completion times.
Friendly staff.
23 septembre 2025
Réponse de National Windscreens - Reading
We appreciate your positive feedback! We're happy to hear that you found our staff friendly and professional, and that our communication met your expectations regarding progress updates.
Réponse de National Windscreens - Reading
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Friendly and quick windscreen replacement
When you get a crack in your windscreen it fills you with dread. My windscreen was not something that could be replaced remotely so I had to take my car into Reading for them to replace it. Friendly and happy bunch of people on reception. I wend to Costa for a coffee just over the road and came back about an hour and a half later and the car was done.
9 septembre 2025
Réponse de National Windscreens - Reading
We appreciate you taking the time to share your experience. We're glad the team made the replacement process smooth and efficient for you. It's great to hear you were able to enjoy a coffee nearby while we worked on your car.
Arrived on time very friendly…
Arrived on time very friendly technician professional job done.
11 septembre 2025
Réponse de National Windscreens - Reading
We're happy to hear that our technician was friendly and professional and that the job was completed to your satisfaction. Thank you for your feedback.
Réponse de National Windscreens - Reading
We appreciate your feedback and are so happy to hear that our staff was helpful and that you had no issues during your visit!
Couldn’t have done any better so it’s 5…
Couldn’t have done any better so it’s 5 stars for me
3 septembre 2025
Réponse de National Windscreens - Reading
We're happy to hear that you had such a wonderful experience. Thank you for taking the time to leave us this fantastic review!
Came early which was good for me
Came early which was good for me, took about 40min, excellent service .
1 septembre 2025
Réponse de National Windscreens - Reading
We're happy to hear that the early arrival and service met your expectations. Thank you for your positive feedback and for taking the time to share.
The experince was great from start to…
The experince was great from start to finish. Everyone was really friendly and welcoming, I even got a compliment about my crocs (I am a nurse and that is the only shoe brand I wear now.) The only issue was the payment options were quite outdated. Online payment didn’t go through about 4 times then refused to take a payment as it said it’s already been processed but I knew it hadn’t so the other option was a phone call with a robot. Would love it if you had a card machine there.
28 août 2025
Réponse de National Windscreens - Reading
We're glad you enjoyed your visit and appreciate your kind words about our team! We apologize for the payment issues you encountered. We are looking into upgrading our payment options to provide a better experience. Thank you for your feedback!
Great Service
Easy to find. Polite, efficient staff. Took only 15 minutes to repair a crack in my windscreen. No complaints at all, thank you!
23 août 2025
Réponse de National Windscreens - Reading
We appreciate your positive feedback. We're happy the location was easy to find and our staff were efficient. We're also glad the repair was quick and you're satisfied with our service.
Prompt, reliable, efficent and timely
Prompt, reliable, efficent and timely. Excellent service.
28 août 2025
Réponse de National Windscreens - Reading
We appreciate you taking the time to share! We're so glad to hear you received prompt, reliable, efficient, and timely service.
Réponse de National Windscreens - Reading
We appreciate your feedback. We are so happy you were pleased with our excellent service and friendly team.
Réponse de National Windscreens - Reading
We appreciate you sharing! We are so happy to hear that our service was really great and efficient. Thank you for your review.
job well done
20 août 2025
Réponse de National Windscreens - Reading
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Réponse de National Windscreens - Reading
We're glad you found our team professional and friendly, and that you were happy with the work completed. Thank you for your positive feedback!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.