National Windscreens were excellent when my windscreen got badly cracked while travelling to Cornwall on holiday . I went through my insurance but they got me booked in to Redruth for a replacement be... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit A1, Stanley Way, Cardrew Industrial Estate, TR15 1SQ Redruth, Cornwall, GB
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Lisez les avis des autres
Initially the screen chip was for repair. However, this could t be carried out due to the size. The photos I provided weren’t shown to the repairer. A new screen was ordered & fitted at the unit d... Voir plus
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Honestly a great experience, service was quick from booking to fitting. The two guys who came out were efficient and hilarious and made me feel at such ease about the whole service. Would highly recom... Voir plus
L'entreprise a répondu
Despite thinking the car would have to go into the National Windscreens depot and booking accordingly, NW called us and said there was no problem coming to us, which they did at an earlier and conveni... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Redruth
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit A1, Stanley Way, Cardrew Industrial Estate, TR15 1SQ, Redruth, Cornwall, Royaume-Uni
- 01209-780-069
4,7
Excellent
351 avis
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Wonderful work
Wonderful work! Brilliant professional! Greatly appreciated. Thank you
24 février 2026
Réponse de National Windscreens - Redruth
We're happy to hear that you enjoyed your experience with us! We greatly appreciate you taking the time to leave this wonderful feedback.
Excellent service!
Excellent service! Extremely polite staff at their Redruth outfit. Estimated 4hrs to change my windscreen and it was completed in 2.5hrs. Would highly recommend.
19 février 2026
Réponse de National Windscreens - Redruth
We appreciate you taking the time to leave us this excellent review! We're happy to hear that you received polite service and a quick turnaround at our Redruth location.
Réponse de National Windscreens - Redruth
We appreciate you sharing that the job was great and you were well looked after! We are so happy you had a positive experience with us.
Communication and flexibility
Communication and flexibility. The staff kept me informed at all times about the availability of my specialist screen. When it arrived they were very flexible to accommodate my fitting needs.
12 février 2026
Réponse de National Windscreens - Redruth
We appreciate you taking the time to share your feedback. We're happy to hear that you were informed about your screen and that we were flexible in accommodating your fitting needs.
helpful staff and completed on time
helpful staff and completed on time, and very tidy, thanks
11 février 2026
Réponse de National Windscreens - Redruth
We appreciate your positive feedback! We're so happy to hear that our staff was helpful and the work was completed on time and tidily.
Réponse de National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Réponse de National Windscreens - Redruth
We appreciate you sharing! We are so happy you found our people lovely, and our service very efficient and quick.
An efficient and friendly technician
An efficient and friendly technician. Good communication. Job dome well, clean and tidy.
21 janvier 2026
Réponse de National Windscreens - Redruth
We appreciate you sharing your experience! We're happy to hear that the technician was efficient and friendly, communicated well, and completed a good, clean, and tidy job.
Crack more visible after repair...
I was rather disappointed with the repair. I had a small chip with crack on my windscreen. I assumed that after the repair it'll be barely visible as advertised on the website, but the crack has gotten bigger and is now more visible.
I was also told that the windscreen is likely to crack after the repair, which makes me question the repair in the first place.
There's also a cloud shaped residue around the crack now which reflects incoming headlights at nighttime.
23 janvier 2026
Réponse de National Windscreens - Redruth
We appreciate you bringing this to our attention. We're sorry to hear the repair did not meet your expectations, and that the crack's visibility worsened. We'll review your case to see how we can improve our service. Thank you for your feedback.
Highly recommended …
The man was unable to do my windscreen at home due to the weather, so I had to go to the workshop, they informed me that was the case and let me get back to them just in case that I couldn’t make the appointment, they were all very helpful and kept me entertained while it was being done, highly recommend them.
16 janvier 2026
Réponse de National Windscreens - Redruth
We appreciate you sharing your experience. We're glad everything worked out despite the weather challenges. We're happy to hear that our team was helpful and made your visit enjoyable. Thank you for the recommendation!
National Windscreens service
I had a good experience with National Windscreens Redruth. Got my car in straight away, windscreen was replaced ahead of schedule and they were very easy to deal with. Thanks.
3 janvier 2026
Réponse de National Windscreens - Redruth
We're happy to hear that you had a good experience with us. It's great to know that we got your car in quickly and completed the windscreen replacement ahead of schedule. Thank you for your positive feedback!
Everything possible failed or wrong
Everything - from the initial arranged appointment - to wrongly applying repair and then customer services where I had to speak with operators over 6 times and the issue continues - communications that didn’t match time frames to replacement windscreen finally ( after MOT garage declaring how poor the repair was ) to operator leaving dirty hand prints on bonnet in 3 places plus windows.
23 décembre 2025
Réponse de National Windscreens - Redruth
We appreciate you bringing this to our attention. We're very sorry to hear about the multiple issues you experienced, from the initial repair to the condition of your vehicle. We'll review your case to see how we can improve our service. Thanks again for your feedback.
Getting the screen done so quickly
16 décembre 2025
Réponse de National Windscreens - Redruth
We're happy our speed met your needs. Thank you for your feedback; we appreciate it greatly!
Very good service
Very good service, extremely good and helpful windscreen fitter.
Thanks.
13 décembre 2025
Réponse de National Windscreens - Redruth
We appreciate you sharing your positive experience! We're happy to hear you received very good service from our helpful windscreen fitter.
Great service in every respect
Easy to book, repair chap was brilliant, professional and informed me clearly what he was doing and why did the repair.
29 novembre 2025
Réponse de National Windscreens - Redruth
We appreciate your positive feedback! We're happy the booking was easy and the repair person was professional, informative, and clearly explained the repair.
Réponse de National Windscreens - Redruth
We're happy to hear that our service was easy and convenient for you! We appreciate your feedback and look forward to serving you again.
The appointment process was…
The appointment process was straightforward. The fitter came to our house at a convenient time and was friendly and polite and the windscreen was changed quickly and efficiently. No problems have arisen since.
21 novembre 2025
Réponse de National Windscreens - Redruth
We're happy to hear that the appointment scheduling was simple and the service was efficient. We appreciate your positive feedback regarding the friendly and polite fitter and the quick windscreen replacement. Thank you!
Accommodating service and very friendly
17 novembre 2025
Réponse de National Windscreens - Redruth
We are so happy to hear that you found our service accommodating and friendly. Thank you for your positive feedback; it means a lot to us.
Excellent Service
Great service and no fuss. Excellent bunch that I would recommend to anyone.
11 novembre 2025
Réponse de National Windscreens - Redruth
We're happy to hear that you had a great, no-fuss experience! Thank you for recommending our services; we appreciate your positive feedback very much.
Réponse de National Windscreens - Redruth
We appreciate you sharing! We are so happy you were pleased with our excellent and super fast service.
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