Great staff , very friendly, didnt have to wait too long either. Car was clean. Thank you , would definitely recommend you to family and friends.
L'entreprise a répondu
Établissement
Changer d'établissementUnit 2, The Old Brickwork Industrial Estate, RM3 0HU Romford, Essex, GB
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À propos de l'entreprise
À propos de National Windscreens - Romford
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 2, The Old Brickwork Industrial Estate, RM3 0HU, Romford, Essex, Royaume-Uni
- 01708-545-381
4,6
Excellent
562 avis
Demande des avis aux clients
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Professional, quick and excellent
Professional, quick and excellent service. He also spotted and repaired a small crack in the windscreen that I hadn’t noticed. Highly recommended!
11 septembre 2026
Réponse de National Windscreens - Romford
We're so pleased to hear that our service was professional, quick, and excellent! It's wonderful that our technician spotted and repaired a small crack in your windscreen that you hadn't noticed. We truly appreciate your high recommendation!
Foarte profesioniști,
Foarte profesioniști,
Au lucrat foarte atenți și cu rapiditate
Mulțumesc frumos o sa îi recomand la toți prietenii mei.
9 septembre 2026
Réponse de National Windscreens - Romford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Romford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Grease marks on head lining scratches…
Grease marks on head lining scratches on pilar covers
Wiper blades incorrectly fitted
8 septembre 2026
Réponse de National Windscreens - Romford
We appreciate you bringing these issues to our attention. We are reviewing your feedback internally to prevent similar occurrences.
Réponse de National Windscreens - Romford
We're so glad you had a positive experience with our friendly staff and efficient service! Thank you for your kind recommendation.
Completely and utterly disgusted
Completely and utterly disgusted with the service I have received from National Windscreens. After only several months of installation the windscreen started to show signs of scuffing on the drivers side in the line of vision. Both head office and the branch refused to do anything. Avoid this organisation at all costs.
11 septembre 2026
Avis spontané
Réponse de National Windscreens - Romford
We are truly sorry to hear about your experience with our service and the scuffing on your windscreen so soon after installation. We understand your frustration that the branch investigation showed the issue was coming from the wipers and head office could not assist further.
Réponse de National Windscreens - Romford
We are so pleased to hear that you found our service to be reliable and professional. Thank you for your wonderful feedback and recommendation!
Réponse de National Windscreens - Romford
We are very sorry to hear about the long wait you experienced. We understand how frustrating that must have been for you.
Waiting time of 6-7 hours is poor
Waiting time of 6-7 hours is poor. They seem to have overbooked
28 août 2026
Réponse de National Windscreens - Romford
We appreciate you sharing your experience. We are actively reviewing our booking system to prevent such extended waits.
Easy enough to book and length of time…
Easy enough to book and length of time taken was as specified.
New glass could have been cleaner and no new windscreen wipers available for my car but good service.
28 août 2026
Réponse de National Windscreens - Romford
We're pleased to hear that booking was easy and the service was completed within the specified time. We appreciate your feedback regarding the cleanliness of the new glass and the availability of windscreen wipers.
Very efficient service
21 août 2026
Réponse de National Windscreens - Romford
Thank you for your positive feedback!
Good and fast service
19 août 2026
Réponse de National Windscreens - Romford
Thank you for taking the time to share your positive experience. We are so pleased to hear that you received such good and fast service from us. We truly appreciate your feedback!
10/10
10/10, Staff were fantastic, communicated well and also done the work quicker then expected. No troubles at all dropping or picking the car up
18 août 2026
Réponse de National Windscreens - Romford
We're so pleased to hear that our staff were fantastic and communicated well! It's wonderful that the work was completed quicker than expected and that dropping off and picking up your car was trouble-free.
The Staff at Harold Wood Branch were…
The Staff at Harold Wood Branch were absolutely out of this world!
19 août 2026
Réponse de National Windscreens - Romford
We are so glad to hear our team at the Harold Wood branch provided an outstanding experience! We truly appreciate your kind words.
Very efficient & quicker then I…
Very efficient & quicker then I expected it to be.
I had an issue with my rear view mirror, rang them, asked if I could take it back to the workshop, they saw what my issue was, and they sorted it out for me, within 5 minutes, which I really appreciated.
19 août 2026
Réponse de National Windscreens - Romford
We're so pleased to hear that your experience was efficient and quicker than you expected! It's wonderful that our team was able to quickly resolve the issue with your rearview mirror. Thank you for your kind words!
Réponse de National Windscreens - Romford
We are so pleased to hear that you are happy with the glass installation. Thank you for your positive feedback!
Thanks you for repairing my window…
Thanks you for repairing my window screen.
The job was well done. Thank you also for trying your best to hoover around the car to remove the tiny glasses . I really appreciated it.
15 août 2026
Réponse de National Windscreens - Romford
We're so pleased to hear your window screen repair was well done! It's wonderful that we were able to assist and that you appreciated our efforts to clean up the tiny glass fragments.
Charlie did a great job on my chipped windscreen…
Charlie communicated arrival and kept me informed. Arrived on time. Very friendly and helpful. Explained what he would be doing and did a great job on my chip. It's barely noticeable. 10/10
7 août 2026
Réponse de National Windscreens - Romford
We're so pleased to hear that our technician communicated well and arrived on time. It's wonderful to know they were friendly, helpful, and did a great job on your chip, making it barely noticeable.
Staff were very helpful and polite and…
Staff were very helpful and polite and carried out the work in the time predicted.
5 août 2026
Réponse de National Windscreens - Romford
We're so pleased to hear that our staff was helpful and polite, and that the work was completed within the predicted timeframe. Thank you for your wonderful feedback!
Réponse de National Windscreens - Romford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
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