Great staff , very friendly, didnt have to wait too long either. Car was clean. Thank you , would definitely recommend you to family and friends.
L'entreprise a répondu
Établissement
Changer d'établissementUnit 2, The Old Brickwork Industrial Estate, RM3 0HU Romford, Essex, GB
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À propos de l'entreprise
À propos de National Windscreens - Romford
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 2, The Old Brickwork Industrial Estate, RM3 0HU, Romford, Essex, Royaume-Uni
- 01708-545-381
4,6
Excellent
562 avis
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Got my windscreen changed on my bmw…
Got my windscreen changed on my bmw 640i all good professional work thank you
17 avril 2026
Réponse de National Windscreens - Romford
We appreciate you letting us know that you received professional work when you got your windscreen changed. We're so pleased to hear it went well!
Réponse de National Windscreens - Romford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Romford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
I just wanted to say what a great…
I just wanted to say what a great experience I had! My windscreen was replaced very quickly, and the whole process was smooth from start to finish. There was a minor hiccup with the fan heater afterwards, which turned out to be a parking ticket that got stuck in it, but when I brought the car back, the team listened to my feedback and sorted it out in no time at all. I really appreciate how promptly and professionally everything was handled. Overall, I'm very happy with the service and would be more than happy to recommend you to others! Thanks again for your help.
15 avril 2026
Réponse de National Windscreens - Romford
We're happy to hear that your windscreen replacement was quick and smooth! We appreciate you highlighting how promptly we addressed the minor issue. Thank you for your recommendation!
Shoddy work... so far 3 times I have had to bring my car
Had to come to have repairs done to my vehicle 3 times as my car has damaged when windscreen was replaced and refitted, once at westfield and twice at romford. Shoddy work and will never come back to national Windscreens again
2 avril 2026
Réponse de National Windscreens - Romford
We regret to hear about the repeated issues and damage to your vehicle. We appreciate you bringing this to our attention, and we'll review what happened to improve our service.
Great team
Team let me bring my car in the night before and had it done by 10am next day due to cancellation and made the process smooth
11 avril 2026
Réponse de National Windscreens - Romford
We're glad that we could accommodate your vehicle and complete the service efficiently. Thank you for your positive feedback; we appreciate it.
AVOID and check all reviews before…
AVOID and check all reviews before going ro this place. My insurance company recommended me but I've had a horrible experience with them and I would not ever recommend even my enemies to go. Seriously cowboys working there in the Romford Branch. Notified head office and still didnt sort my problem. Basically they broke another part while putting g new windscreen on and saying it wasn't them. All broken glass all over front seats the windscreen itself is blurry. I think it would have been better to drive with a chip in the windscreen then face all of the problems I had. AVOID AVOID AVOID.
11 avril 2026
Réponse de National Windscreens - Romford
We appreciate you bringing this to our attention. We're very sorry to hear about the issues you experienced with the Romford branch, the damage, and the unsatisfactory resolution from head office. We'll investigate this thoroughly to ensure such incidents are prevented in the future. Thank you for your feedback.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Professional and friendly staff
Professional and friendly staff, replaced my screen without any damage to my car interior, did a excellent job.
10 avril 2026
Réponse de National Windscreens - Romford
We appreciate your positive feedback! We're so happy to learn that the staff were professional and friendly and that the screen replacement was excellent without damaging your car's interior.
Timely and professional
Timely, no fuss service with professional technician (Georgie knew his stuff!). Georgie came to my place and cracked windscreen was sorted in no time. Thank you.
31 mars 2026
Réponse de National Windscreens - Romford
We appreciate your positive feedback! We're happy to hear that you received timely, no-fuss service and that the technician was professional and knowledgeable. Thank you for your review.
Réponse de National Windscreens - Romford
We're happy to hear that you found our service efficient and quick, and that we did a good job. We appreciate your positive feedback; thank you.
Réponse de National Windscreens - Romford
We're glad you enjoyed your experience with us! Thank you for your positive feedback; we appreciate it greatly.
The technician who done the job was…
The technician who done the job was polite and professional
He was very efficient and extremely knowledgeable and done a excellent job
26 mars 2026
Réponse de National Windscreens - Romford
We appreciate your positive feedback. We're so happy to learn that the technician was polite, professional, efficient, and knowledgeable and did an excellent job.
Great technician who changed the…
Great technician who changed the windscreen very professionally.
24 mars 2026
Réponse de National Windscreens - Romford
We appreciate your positive feedback. We're so glad to hear that you were happy with the technician's professional windscreen replacement.
Friendly and efficient staff
Friendly and efficient staff. Job completed in 90 minutes - more speedily than I expected.
20 mars 2026
Réponse de National Windscreens - Romford
We appreciate you sharing your experience! We're happy to hear that our staff was friendly and efficient and that the job was completed faster than you expected.
Réponse de National Windscreens - Romford
We're happy that your experience was smooth and without problems. We appreciate you taking the time to leave us your feedback.
good quick service
15 mars 2026
Réponse de National Windscreens - Romford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Quick excellent experience
19 mars 2026
Réponse de National Windscreens - Romford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Romford
We regret that our work did not meet your expectations. We'll look into it to improve our service. Thanks for your feedback.
Happy Customer
It was good to have the option of a home visit by a technician or to take my vehicle to a service centre. I chose the home visit and on the day I could track the technician. He called me 20 mins before his arrival. The replacement side window took approx 45 mins to replace. The technician ensured I was happy with the all work undertaken and his service before he left. He was a friendly guy who was very experienced in his role.
11 mars 2026
Réponse de National Windscreens - Romford
We appreciate you sharing your experience. We're happy to hear that you found the home visit option convenient and that you could track the technician. It's great to know the technician called beforehand, completed the replacement quickly, ensured you were happy with the work, and was friendly and experienced. Thank you for your positive feedback!
Great service and flawless install.
Called up to make the appointment a spoke to a very helpful advisor. Visited the branch in Romford, 12pm Friday. Got a call 2 hours later to say the car was ready. Flawless install with the same glass used by BMW and the heads-up display and all sensors calibrated perfectly. Was nervous prior to install but very happy with the result. Great friendly service too btw.
15 mars 2026
Réponse de National Windscreens - Romford
We're happy to hear that the advisor was helpful and the installation met your expectations. It's great to know the calibration and glass quality were satisfactory. Thank you for sharing your positive experience!
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