Simple and quick, even made me a tea😇

Excellent service perfect job very quick and reliable

Very helpful.
Left my car at the Harold Wood branch.
Carried out my replacement windscreen within a couple of hours.
Nice clean job.
Thank you.

Excellent service on time and very courteous staff

The guys there were super friendly Ryan was great! Fantastic service

Paid 20 pounds for a windscreen repair 17days later my windscreen from the point of the repair split approximately 14inches across I was told that because it had happened within 30 days of the repair I would be entitled to a refund I then paid 140 pounds for a windscreen replacement when I went to the branch to have the windscreen replaced I told them that I should get a refund for the repair but basically they weren’t interested and didn’t want to know so NO I am not at all happy with the service you have given me

I was been told it’s going to be four ours but take about five and half hours and reception guy was rude they don’t even explain me why is late because of late I didn’t do my mot and next day my pco inspection I didn’t do it I lost about £180 all together as well as I couldn’t do work 3 days I am very upset and disappointed about that service

Fab customer service from both technicians and in particular from Dean , the manager who did all he could to make my time there as quick and as pleasant as possible . He is an absolute asset to the company and his customer service is tip top

Fast efficient service
Came at time stated
Called ahead
Clean no mess
Great job

If I could put 0/5 I would. No interest in customer service, don’t answer the phone, say up to 4 hours then proceed to take longer and give different excuses between technicians. Romford branch.

Part of the reason the country is falling behind.

Nasty crack across the windscreen- had to wait a week for a booking- but on the day, everyone was really friendly / welcoming and efficient. Completed well within stated timeframe and made a very nice job of it too!

They told me that waiting time would be 2 and a 1/2 hours and it took nearly 5 hours.
They made my van very dirty inside and outside and no attempt to clean it.
Very disappointed 😞

The hospitality was great, whilst waiting for the repair I was supplied with Hot Tea, which on a very cold and wet day was very welcome. The repair was completed to a very high standard, reinstalling my dash cam and black box into there original places. Well deserving of a 5 star rating.

Kind, Informative and easy

Informed me of a special tool I must not lose as it'll cost me more later due to my make

Offered and gave me coffee and water

The engineers are very professional and helpful. They keep to time and appointment to pick my car. No regret in using National windscreen

Good clear information, friendly service

Great experience. Quick and easy and really helpful staff

You would not make repair at my location as assured that you have mobile repairs capability. You stated your canopy was faulty to deal with the wet climate.
Back at your garage, you would not even tolerate my trying to see the work going on my car from the office point. I was not satisfied with the finish of the job as one of the windscreen trims was loose. I did not get a satisfactory reason for this. I should have been informed of the loose trim but I discovered this myself.

Excellent experience.

The online booking process was very straightforward. I didn’t even need to contact my insurance company, as my policy details were located instantly and the appointment was made straight away. Communication throughout was clear and informative. I was told exactly what to expect during the repair and how long it would take. Overall, a brilliant and efficient service.