All the staff were great, excellent installation, one minor criticism you need a better customer waiting area, as if you don't live locally you have no choice but to wait... One good thing about not... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 7, Ashley Estate, DN15 8NJ Scunthorpe, Lincolnshire, GB
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Lisez les avis des autres
My experience with National i have to say was great, I made the arrangement online hassle free, and dropped my car off. I received a call telling me that the screen was fitted & when I picked up my ca... Voir plus
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Great service, booked online. Chose a date that works for us. Chap rang to say he was headed our way. Polite and friendly. Carried out the work, no issues to report. Replacement looks great. Advice... Voir plus
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The best windscreen replacement I’ve ever had, ultra professional, explained everything and explained how to re set up the Heads Up Display in the car and done very quickly on quite a rare car. Dave... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Scunthorpe
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 7, Ashley Estate, DN15 8NJ, Scunthorpe, Lincolnshire, Royaume-Uni
- 01724-440-016
4,6
Excellent
387 avis
Demande des avis aux clients
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Attention to detail
They were on time, did the job, spotted something that wasn't quite right and rectified it.
25 février 2025
Réponse de National Windscreens - Scunthorpe
We appreciate you taking the time to share your positive experience. We're glad to hear that our team was able to provide you with the service you needed and that they went above and beyond to ensure your satisfaction.
Excellent service from start to finish…
Excellent service from start to finish at the Scunthorpe branch.
20 février 2025
Réponse de National Windscreens - Scunthorpe
Thank you for your kind words! We're so glad to hear you had a positive experience at our Scunthorpe branch. We strive to provide excellent service to all our customers.
Such a smooth easy experience
Such a smooth easy experience. Was given a two hour slot the day before which really helped. Nice friendly staff and everything very straightforward.
18 février 2025
Réponse de National Windscreens - Scunthorpe
Thank you for your kind words and positive review. We are delighted to hear that you found the entire experience smooth and easy. We appreciate your feedback about the two-hour slot and the friendly staff. We strive to provide a positive and hassle-free experience for all our customers, and we are glad that we were able to achieve that for you.
Very quick and efficient
Very quick and efficient. Not the 4 hour wait we were expecting
5 février 2025
Réponse de National Windscreens - Scunthorpe
We appreciate you taking the time to share your experience. We're glad to hear that you found our service quick and efficient.
Réponse de National Windscreens - Scunthorpe
We're so glad to hear you had a positive experience with our fitters.
Excellent service
Excellent service, gentleman who looked after me was very polite from start to finish
31 janvier 2025
Réponse de National Windscreens - Scunthorpe
Thank you for your kind words and positive review. We are delighted to hear that you found our service excellent and our technician polite and helpful. We strive to provide excellent customer experiences, and your feedback reinforces our commitment to that goal.
Great Service
Easy to book in within a couple of days of incident. The windscreen replacement was completed quickly and efficiently so great service overall thanks
28 janvier 2025
Réponse de National Windscreens - Scunthorpe
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received, including the ease of booking and the quick and efficient windscreen replacement. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
Everything really
Everything really, kept me informed, and quick and efficient service.
24 janvier 2025
Réponse de National Windscreens - Scunthorpe
Thank you for your kind words! We're delighted to hear you found our service quick, efficient, and that we kept you informed. Your positive feedback is greatly appreciated and reinforces our commitment to providing outstanding service.
Easy to book
Easy to book. Arrived on time. Explained what was going to do . Good job friendly operative.
23 janvier 2025
Réponse de National Windscreens - Scunthorpe
Thank you for your kind words. We're thrilled to hear that you had a positive experience with our service. We appreciate your feedback and are glad you found our operative friendly and helpful.
Informed when to be expected
Informed when to be expected. Serviceman was polite and carried out the work without any bother.
10 janvier 2025
Réponse de National Windscreens - Scunthorpe
Thank you for your positive feedback! We're glad to hear that you were kept informed about your appointment and that you found our service professional and efficient. We strive to provide excellent customer service and appreciate your kind words.
Porsche McCann next day repair
Easy to book fast response efficient fitting times working around you and generally nice people and very helpful
10 janvier 2025
Réponse de National Windscreens - Scunthorpe
Thank you for your kind words. We're so glad to hear that you found our booking process easy and our team helpful. We appreciate you taking the time to share your positive experience.
Quick no hassle
Quick no hassle, I got there was straight in, an hour later got a text, car was parked outside… No issues, straight in a paid… no messing around at all. Friendly and efficient
10 janvier 2025
Réponse de National Windscreens - Scunthorpe
We're thrilled to hear about your positive experience! It sounds like your visit was quick and efficient, exactly as it should be. We appreciate you taking the time to share your feedback; it means a lot to us to know our commitment to friendly and efficient service is making a difference. We strive to make every customer's visit as smooth and hassle-free as possible, so hearing that your experience was exactly that is incredibly rewarding for our team. We hope to see you again soon!
National windscreen first class service
National windscreen contacted me and arranged a time a date to suit me. The windscreen was changed efficiently and the car was returned clean. There was a minor issue with a trim which was highlighted by the fitter. A replacement was ordered and again fixed efficiently at a time to suit me.
4 janvier 2025
Réponse de National Windscreens - Scunthorpe
We're thrilled you had such a positive experience with our service! We appreciate you taking the time to share your feedback. It's wonderful to hear that the windscreen replacement was completed efficiently and to your satisfaction, and that we were able to accommodate your schedule. We're also glad that the minor trim issue was resolved promptly and effectively. Your feedback reinforces our commitment to providing excellent customer service and high-quality workmanship. We value your business and hope to serve you again in the future.
Réponse de National Windscreens - Scunthorpe
We appreciate your feedback and are thrilled you found our staff friendly and our service fast and efficient. Your positive comments about the professionalism of our team are greatly valued. We're committed to providing excellent service and strive to exceed expectations with every interaction. Thank you for taking the time to share your experience. We hope to serve you again in the future.
Booking of the replacement and the fitting was easy and professionally undertaken
Booking of the repair was easy and timely. My call should have been one of the first and looking at the tracker at 9.30 ish, I was the next call. However, due to some issues, my repair was done around 3.30 ish. None of this was a problem as I was in all day. The fitting of the screen and efficiency of the technician was bang on. Very professional and explained everything, really impressed.
27 décembre 2024
Réponse de National Windscreens - Scunthorpe
We're thrilled you found our booking process straightforward and efficient! We appreciate you highlighting the professionalism and expertise of our technician. It's wonderful to hear that they took the time to explain everything clearly, leaving you feeling impressed with their work. We're glad the screen fitting went smoothly and that your overall experience was positive despite the slight delay. Your feedback is invaluable as we strive to improve our services. We're delighted you had a positive experience with us.
Use of the acronym K.I.S.S says ot all
Use of the acronym K.I.S.S says ot all. KEEP IT SIMPLE STUPID.
20 décembre 2024
Réponse de National Windscreens - Scunthorpe
We appreciate you taking the time to share your feedback. We understand your perspective and will take it into consideration as we strive to improve our communication.
Rapid response, courteous and very professional.
Rapid response, efficient, courteous and very professional. The appointment was handled well and swiftly. The fitters were excellent and replaced the windscreen rapidly, they showed great professionalism because the main seals fitted securely but the secondary trim seals were imperfect and they were unhappy with the installation, other companies may have simply stuck them in place. They obtained another windscreen from a different supplier and again fitted it rapidly. After the installation I noticed that the rear view camera and parking system failed to function, I traced this to a stuck overhead console switch probably due to head contact whilst fitting the headlight sensor/mirror units, I bang my head on the console frequently when I clean the windscreen. Judicious use of a small plastic jemmy freed the switch travel and all was well. Full marks to the fitters as they contacted management and authorised visiting a Jaguar dealer which proved unnecessary. Very happy.
12 décembre 2024
Réponse de National Windscreens - Scunthorpe
We appreciate your kind words and detailed review. It's fantastic to hear that you were impressed with our rapid response, efficiency, and professionalism. We're thrilled that you found our fitters to be excellent and that they went above and beyond to ensure a secure and satisfactory installation. We understand your concern about the initial trim seal issue and commend the fitters for their dedication to finding a solution. We're also pleased to hear that they were proactive in contacting management and authorizing a visit to a Jaguar dealer, even though it turned out to be unnecessary. We value your feedback and will continue to strive for excellence in all aspects of our service.
Screen Repair
Offer an excellent service, very professional with polite and friendly operatives.
13 décembre 2024
Réponse de National Windscreens - Scunthorpe
Thank you for your kind words. We are delighted to hear that you had a positive experience with our service. We strive to provide excellent customer service and appreciate your recognition of our team's professionalism and friendliness.
Prompt good service
3 décembre 2024
Réponse de National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great company.
A first class service, I would definitely use National windscreens again.
25 novembre 2024
Réponse de National Windscreens - Scunthorpe
We appreciate you taking the time to share your positive experience. We're glad you felt informed throughout the process.
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