Technician gave use prior notice of his arrival, came ontime, Even though it started to rain heavily he completed the job. Extremely Pleased.
L'entreprise a répondu
Établissement
Changer d'établissementUnit 4 Flockton Park, Holbrook Industrial Estate, S20 3FF Sheffield, South Yorkshire, GB
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Lisez les avis des autres
Kieran at National Windows in Sheffield was absolutely spot on. He gave me the upmost respect and helped when I had 2 issues back to back with my windscreen. He worked to make sure i was sorted... Voir plus
L'entreprise a répondu
Really quick and slick in terms of the service. The technician arrived when expected and called me before to let me know he was nearly with me. The repair was really quick and it was clearly expla... Voir plus
L'entreprise a répondu
The operative was prompt and professional. Before leaving he reminded me not to take the car through a car wash, until the windscreeen adhesive was firmly set. My only complaint is that he put my hand... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Sheffield
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 4 Flockton Park, Holbrook Industrial Estate, S20 3FF, Sheffield, South Yorkshire, Royaume-Uni
- 0114-345-0553
4,7
Excellent
752 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Réponse de National Windscreens - Sheffield
We're happy to hear that your insurance process was quick and easy, and the technician provided great service. Thank you for your positive feedback!
Great service
Great service, brilliant communication. The whole process was floorless
3 septembre 2025
Réponse de National Windscreens - Sheffield
We're happy to hear that you had such a positive experience! It's wonderful to know our service and communication met your expectations. Thank you!
Fed up of getting emails asking for me…
Fed up of getting emails asking for me to do a review
I don’t mind being asked once but not reminders all the time.
So you wanted a review so here’s one. Hopefully won’t get anymore
29 août 2025
Réponse de National Windscreens - Sheffield
We appreciate you taking the time to share your feedback. We're sorry that our email reminders became excessive. We will review our processes to improve your experience.
Excellent reliable and efficient…
Excellent reliable and efficient service.
vehicle ready to collect on time with no issues.
friendly and helpful staff.
26 août 2025
Réponse de National Windscreens - Sheffield
We appreciate your review! We're happy to hear that you found our service reliable and efficient, and that your vehicle was ready on time with helpful staff.
Successful replacement
Technician successfully replaced windscreen and wipers at agreed location and at the time notified.
27 août 2025
Réponse de National Windscreens - Sheffield
We're happy to hear that the technician successfully completed the windscreen and wiper replacement at the scheduled time and location. Thank you for your positive feedback!
Cannot fault the service
Cannot fault the service! Absolutely spot on from booking the replacement to picking the car up after. The guys at National Windscreens were professional, knowledgeable and extremely helpful, thanks guys ☺️
29 août 2025
Réponse de National Windscreens - Sheffield
We appreciate your positive feedback! We're happy to hear that you were pleased with our service, from booking to car pick-up. It's great to know you found our team professional, knowledgeable, and helpful.
Réponse de National Windscreens - Sheffield
We appreciate you sharing your positive experience! We're so glad to hear our staff were helpful and the service was excellent.
Réponse de National Windscreens - Sheffield
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great booking system
Great booking system. Good communication/ reminders. Helpful, friendly staff. Good workmanship, very professional.
20 août 2025
Réponse de National Windscreens - Sheffield
We appreciate your positive feedback! We're happy to hear you found the booking system great and the staff helpful and friendly. Thank you for acknowledging the good workmanship!
Réponse de National Windscreens - Sheffield
We appreciate you sharing your experience! We're so happy to hear that you found our service professional and our staff polite and friendly.
Réponse de National Windscreens - Sheffield
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Good efficient service at home
Turned up on time and completed the job in a professional and timely mannor
16 août 2025
Réponse de National Windscreens - Sheffield
We're happy to hear that our team arrived promptly and completed the work efficiently and professionally. We appreciate you taking the time to leave us feedback!
5⭐️ Customer Service
All the staff were brilliant, Stuart in particular went above and beyond what I would normally expect.
His customer service was excellent I would highly recommend this company.
15 août 2025
Réponse de National Windscreens - Sheffield
We appreciate your fantastic feedback! We're happy to hear that our staff were brilliant and that someone, in particular, exceeded your expectations. We're glad you received excellent customer service, and we thank you for your recommendation.
Réponse de National Windscreens - Sheffield
We appreciate your positive feedback! We're happy to hear that our service was great, quick, easy to book, and the engineer was friendly with fast fitting.
The ex perience i had with national…
The ex perience i had with national windscreens was exelent could not fault the man that did my windscreen thank you
19 août 2025
Réponse de National Windscreens - Sheffield
We're delighted to hear that you had an excellent experience with National Windscreens. It's great to know that you were happy with the technician who replaced your windscreen. Thank you!
Superb service
Set a Date and waited fitter arrived on time and proceeded to fit the windscreen in a clean and professional way, he also cleaned away the glass pieces inside the door with a vacuum.
Really friendly guy a credit to the company
15 août 2025
Réponse de National Windscreens - Sheffield
We're happy to hear that the fitter arrived promptly and completed the windscreen replacement to a high standard. We appreciate your kind words and are glad you enjoyed your experience. Thank you for your positive feedback!
e Customer service was excellent
Customer service was excellent. We were kept informed on timings. All personnel were polite and efficient. We were very pleased with the attention to detail and the thoroughness of our windscreen fitter. He answered all our questions and we were impressed by his knowledge. We have no hesitation in recommending this company from our own experience.
31 juillet 2025
Réponse de National Windscreens - Sheffield
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Very professional service
7 août 2025
Réponse de National Windscreens - Sheffield
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great service from start to finish due…
Great service from start to finish due to medical reasons I could not drive the car myself they were very accommodating to a family member that took the car for me, offered drinks and even to drop them off at crystal peaks and pick them back up when ready so they were not just sat there, great customer service, great staff and overall great windscreen replacement, 100% would use again and recommend highly thank you national windscreen Sheffield
30 juillet 2025
Réponse de National Windscreens - Sheffield
We're happy to hear that the service was great from start to finish. We appreciate your kind words regarding our team's accommodation of your family member and the overall windscreen replacement. We're glad you enjoyed your experience and thank you for the recommendation.
Excellent job and very efficient!
25 juillet 2025
Réponse de National Windscreens - Sheffield
We're happy to hear that you had a great experience with our efficient service! Thank you for your positive feedback; we appreciate it.
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