Technician gave use prior notice of his arrival, came ontime, Even though it started to rain heavily he completed the job. Extremely Pleased.
L'entreprise a répondu
Établissement
Changer d'établissementUnit 4 Flockton Park, Holbrook Industrial Estate, S20 3FF Sheffield, South Yorkshire, GB
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Lisez les avis des autres
Kieran at National Windows in Sheffield was absolutely spot on. He gave me the upmost respect and helped when I had 2 issues back to back with my windscreen. He worked to make sure i was sorted... Voir plus
L'entreprise a répondu
Really quick and slick in terms of the service. The technician arrived when expected and called me before to let me know he was nearly with me. The repair was really quick and it was clearly expla... Voir plus
L'entreprise a répondu
The operative was prompt and professional. Before leaving he reminded me not to take the car through a car wash, until the windscreeen adhesive was firmly set. My only complaint is that he put my hand... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Sheffield
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 4 Flockton Park, Holbrook Industrial Estate, S20 3FF, Sheffield, South Yorkshire, Royaume-Uni
- 0114-345-0553
4,7
Excellent
752 avis
Demande des avis aux clients
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Réponse de National Windscreens - Sheffield
Thank you for taking the time to share your positive feedback. We are so pleased to hear that you were happy with the job we did. We truly appreciate your kind words.
Réponse de National Windscreens - Sheffield
We're so pleased to hear that you found our service seamless and friendly. Thank you for your wonderful feedback!
very friendly staff and well organised…
very friendly staff and well organised no waiting about
26 août 2026
Réponse de National Windscreens - Sheffield
We're so pleased to hear that you found our staff friendly and our service well-organised with no waiting. Thank you for your wonderful feedback!
Réponse de National Windscreens - Sheffield
We're so pleased to hear that you found our service to be efficient, organized, and that your transaction was easy. Thank you for your wonderful feedback!
Hassle free
18 août 2026
Réponse de National Windscreens - Sheffield
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Lovely set of lads
Lovely set of lads. Efficient and clean job done in time the said. Very polite lad on desk.
11 août 2026
Réponse de National Windscreens - Sheffield
We're so pleased to hear that our team was efficient and polite, and that the job was completed in the time stated. Thank you for your kind feedback!
Booking process ok.technician was on…
Booking process ok.technician was on time and spot on.
9 août 2026
Réponse de National Windscreens - Sheffield
We're delighted to hear that your booking process was smooth and that our technician was punctual and effective. Thank you for your wonderful feedback!
1st class service window replacement in…
1st class service window replacement in 2 half hrs👍
14 août 2026
Réponse de National Windscreens - Sheffield
We're happy to hear we provided such efficient service for your window replacement! Thank you for your kind words.
I will never use this company again
Had to use this company due to my insurance companies' choice, I will never use them again, the Sheffield branch damaged my car and then denied doing it, I have photo evidence and still their complaints department refused to acknowledge this.
10 août 2026
Avis spontané
Réponse de National Windscreens - Sheffield
We are truly sorry to hear about the damage to your car and your negative experience with our Sheffield branch and complaints department. As promised, we have looked into the issue raised and unfortunately, the damage can be seen on the pre-inspection photos.
Prompt service
Prompt service. Professional and thorough. Good communication. Happy with the service we received.
5 août 2026
Réponse de National Windscreens - Sheffield
We're so pleased to hear you received prompt, professional, and thorough service. It's wonderful to know you were happy with our communication and the service you received. Thank you for your feedback!
Best service ive ever had in uk .
28 juillet 2026
Réponse de National Windscreens - Sheffield
We're so happy to hear we provided the best service you've ever had in the UK. Thank you for your kind words.
Respectful and helpful staff
Respectful and helpful staff, efficient, speedy and professional service. All good.
22 juillet 2026
Réponse de National Windscreens - Sheffield
We're so pleased you found our staff respectful and helpful, and that you experienced efficient, speedy, and professional service. Thank you for your wonderful feedback!
Great service
Easy to book through car insurance and handy local depot. Staff very friendly and helpful. Quick, professional service.
16 juillet 2026
Réponse de National Windscreens - Sheffield
We're so pleased to hear that booking through your car insurance was easy and that our local depot was handy for you. It's wonderful that our staff were friendly and helpful, and that you received quick, professional service!
Réponse de National Windscreens - Sheffield
We are so pleased to hear you received excellent service and that everything was ready as promised. Thank you for sharing your positive experience!
Work done at branch on a timely fashion…
Work done at branch on a timely fashion with the minimum of fuss.
Had to chase the invoice from HO
14 juillet 2026
Réponse de National Windscreens - Sheffield
We're glad the work was done efficiently. We apologize for the inconvenience of chasing the invoice.
Réponse de National Windscreens - Sheffield
We are so pleased to hear that you experienced very efficient service and would recommend us! Thank you for your positive feedback.
Réponse de National Windscreens - Sheffield
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Efficient & friendly with good…
Efficient & friendly with good communication leading up to the repair
16 juillet 2026
Réponse de National Windscreens - Sheffield
We're so pleased you found our service efficient and friendly, and that you experienced good communication leading up to the repair. Thank you for your positive feedback!
Used depot
Prompt courteous friendly service kept me in full fully informed of service
13 juillet 2026
Réponse de National Windscreens - Sheffield
We're so pleased you experienced prompt, courteous, and friendly service, and that you were kept fully informed. Thank you for your kind feedback!
Windscreen replacement done well
Windscreen replacement done well. Staff friendly and polite.
13 juillet 2026
Réponse de National Windscreens - Sheffield
We're so pleased to hear that your windscreen replacement was done well and that you found our staff friendly and polite. Thank you for your kind words!
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