Technician gave use prior notice of his arrival, came ontime, Even though it started to rain heavily he completed the job. Extremely Pleased.
L'entreprise a répondu
Établissement
Changer d'établissementUnit 4 Flockton Park, Holbrook Industrial Estate, S20 3FF Sheffield, South Yorkshire, GB
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Lisez les avis des autres
Kieran at National Windows in Sheffield was absolutely spot on. He gave me the upmost respect and helped when I had 2 issues back to back with my windscreen. He worked to make sure i was sorted... Voir plus
L'entreprise a répondu
Really quick and slick in terms of the service. The technician arrived when expected and called me before to let me know he was nearly with me. The repair was really quick and it was clearly expla... Voir plus
L'entreprise a répondu
The operative was prompt and professional. Before leaving he reminded me not to take the car through a car wash, until the windscreeen adhesive was firmly set. My only complaint is that he put my hand... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Sheffield
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 4 Flockton Park, Holbrook Industrial Estate, S20 3FF, Sheffield, South Yorkshire, Royaume-Uni
- 0114-345-0553
4,7
Excellent
752 avis
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Amenities need improvements
Good service, but would like see a coffee and tea facility and a TV. Having to wait several hours as location is 30min walk to nearest shops.
7 février 2026
Réponse de National Windscreens - Sheffield
We appreciate your feedback. We acknowledge your suggestion regarding coffee, tea, and a TV, especially given the location. We'll consider these improvements.
Réponse de National Windscreens - Sheffield
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Fantastic service
Fantastic service. Fantastic lads. And the windscreen replaced was perfect.
Thank you guys
27 janvier 2026
Réponse de National Windscreens - Sheffield
We're happy to hear that you received fantastic service from our team! We appreciate your positive feedback regarding the perfect windshield replacement. Thank you!
Pleasant staff
I don't like doing this type of issue online. The telephone operator and then staff in the repair center were pleasant and helpful, much nicer than online.
23 janvier 2026
Réponse de National Windscreens - Sheffield
We appreciate you taking the time to share your experience. We're happy to hear that our telephone and repair center staff were helpful and pleasant. We value your feedback about the online experience.
Great took to site waited while they…
Great took to site waited while they fix it great jo.
20 janvier 2026
Réponse de National Windscreens - Sheffield
We're glad you had a great experience and appreciate you taking the time to share your positive feedback with us. Thanks for your review!
From start to finish the technician explained the whole process he performed the replacement expertly highly pleased credit to business
From start to finish the
14 janvier 2026
Réponse de National Windscreens - Sheffield
We're glad you enjoyed your experience. Thank you for sharing your feedback with us; it means a lot to our team.
The great service both at the front…
The great service both at the front desk and by the fitter.
15 janvier 2026
Réponse de National Windscreens - Sheffield
We're glad you enjoyed your experience with our team! We appreciate you taking the time to share your positive feedback.
Réponse de National Windscreens - Sheffield
We are happy to hear that you received great customer service that was prompt and efficient! Thank you for your positive feedback.
Réponse de National Windscreens - Sheffield
We appreciate you sharing your experience! We're so glad everything was completed as planned and that you had no issues.
Very efficient all aspects but a little…
Very efficient all aspects but a little too efficient form the point of view of the number of reminders on text and email were not required by me.
31 décembre 2025
Réponse de National Windscreens - Sheffield
We're glad you found our service efficient. We appreciate your feedback regarding the number of reminders and will review our communication frequency. Thank you.
Very pleasant and did a great job
8 janvier 2026
Réponse de National Windscreens - Sheffield
We appreciate your positive feedback! We are so happy you found our service pleasant and that we did a great job for you.
Arrived on time finished on time
Arrived on time finished on time. Pleasant and knowlegeable.
3 janvier 2026
Réponse de National Windscreens - Sheffield
We're so glad the technician arrived and finished on time and was pleasant and knowledgeable! We appreciate your feedback.
Réponse de National Windscreens - Sheffield
We appreciate you taking the time to share your feedback. We are so glad you found our services efficient, accessible, and our customer service great.
Sheffield provides excellent service.
Sheffield office manager Stuart kept me informed of parts being ordered and also completed job promptly , very pleased
7 janvier 2026
Réponse de National Windscreens - Sheffield
We're happy to hear that you were kept informed and that the job was completed promptly. Thank you for sharing your positive experience with us!
Great service
Replaced my cracked windscreen quickly and efficiently and did all sensor and camera calibration. Easy to arrange through my insurance. Very happy.
6 janvier 2026
Réponse de National Windscreens - Sheffield
We're happy to hear that your windscreen replacement was quick and efficient, including the sensor and camera calibration. We appreciate you choosing us and are glad the insurance process was easy.
great service
3 janvier 2026
Réponse de National Windscreens - Sheffield
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Sheffield
We're happy to hear that your experience was easy and issue-free. Thank you for your positive feedback; we appreciate it and your willingness to use us again.
Kept informed of time would be here was very good explained wot was being done
Kept informed of time would be here was quick n courteous.
17 décembre 2025
Réponse de National Windscreens - Sheffield
We're happy to hear that you were promptly informed and experienced our courteous service. Thank you for your positive feedback!
Réponse de National Windscreens - Sheffield
Thank you for your positive feedback!
Fast efficient service.
9 décembre 2025
Réponse de National Windscreens - Sheffield
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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