The fitter was highly professional and experienced. Someone had previously had the screen trims off and bodged them back on. He relied on his 20+ yrs experience and corrected all of the previous mi... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement12 City Industrial Park, Southern Road, SO15 1HA Southampton, Hampshire, GB
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I was very stressed when a crack appeared in my windscreen but thankfully the whole process of the repair was stress free. Booked a slot online, dropped the car off in the morning and collected it lat... Voir plus
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I had my Golf MK7 windscreen replaced yesterday, after stone damage made a large crack. I booked the appointment online, National Windscreens dealt with the insurance claim, leaving me only the excess... Voir plus
L'entreprise a répondu
Was scheduled for 10:00 appointment drop off and informed it will be 4 hours so around 14:00 it will be ready, didn't get a call till 15:30 that the car ready. From car app, the car wasn't moved or st... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Southampton
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
12 City Industrial Park, Southern Road, SO15 1HA, Southampton, Hampshire, Royaume-Uni
- 023-8181-0689
4,5
Excellent
633 avis
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Réponse de National Windscreens - Southampton
We appreciate your positive feedback! We're happy you found our service friendly, easy to book, punctual, and of high quality. Thank you!
Great service.
Technician arrived when he said he would. He was very polite, tidy and efficient worker. Excellent service.
4 juillet 2025
Réponse de National Windscreens - Southampton
We appreciate your positive feedback! We're happy to hear that the technician was punctual, polite, tidy, and efficient. Thank you for mentioning the excellent service.
Réponse de National Windscreens - Southampton
We're glad the team worked hard and efficiently to complete the job well. Thank you for your positive feedback; we appreciate it.
Réponse de National Windscreens - Southampton
We appreciate your positive feedback and are happy our service was efficient and clean for you. Thank you.
Réponse de National Windscreens - Southampton
We're happy to hear that your experience was helpful. We appreciate your positive feedback and thank you for sharing.
Réponse de National Windscreens - Southampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Awful to contact
Awful to contact! I tried 5 different numbers and over 13 times to call to find out what was happening with my car got a taxi there to find they hadn’t started my car 6 hours after it had been booked in. They sent me the payment link 2 weeks after it was done. Go else where the communication is horrid and there is no system or phone line.
30 juin 2025
Réponse de National Windscreens - Southampton
We regret to hear about the difficulties you experienced trying to contact us and the delay with your car. We'll review our communication processes to improve our service. Thank you for your feedback.
Good communication with skilled…
Good communication with skilled fitters. Bit of confusion with which windscreen was needed for my car but fitted without any issues.
26 juin 2025
Réponse de National Windscreens - Southampton
We appreciate your review and are glad the fitting went smoothly. We will review the initial windscreen confusion to improve our service.
Slight Improvement Needed for Customer Communication
This is my second time using National Windscreens and it wasn’t much better than the first experience! I booked the appointment because my window got smashed from a stone that got flicked up from our lawn mower! Managed to get a booking for 3 days time so wasn’t too bad. The day of my booking I got a phone call in the morning at about 9:30am from someone really miserably explaining that they had to go and collect the window to fit into my car and that ‘no one had bothered to tell him that’, his attitude sort of made out like it was my fault he had to do this! I asked for an afternoon appointment as I had preschool run twice in the morning but the guy on the phone said they’ll try and fit me in today but if not then maybe later on? I was told someone would contact me to confirm but after a few hours I called them at 3pm, no one answered the office phone after being on hold for 7 minutes. The chat service couldn’t get through to the technician either. After I tried again and again someone finally managed to get hold of them and apparently my technician was stuck in Winchester so wouldn’t be able to make it. They managed to send someone out at 5:30pm and fit it fine, this guy was very friendly so thank you to him!
25 juin 2025
Avis spontané
Réponse de National Windscreens - Southampton
We appreciate you sharing your experience. We're sorry to hear about the issues with communication and the initial technician's attitude. We'll address this internally to improve our service. We're glad the replacement was completed well by the second technician. Thank you for your feedback.
i was given a time the car would be…
i was given a time the car would be ready and this wasn't the case - i planned my work day around this and was disappointed.
20 juin 2025
Réponse de National Windscreens - Southampton
We regret that the vehicle wasn't ready at the promised time, disrupting your workday. We appreciate your feedback and will review our processes to improve our service.
Everything went well.
Everything went well.
Friendly guy in reception. Job well done.
The location of the premises a little awkward as I was warned it would take 4 hours so had to organise lift there and back.
19 juin 2025
Réponse de National Windscreens - Southampton
We're happy to hear that everything went well and that you found our staff friendly. We acknowledge the location presented logistical challenges, and we appreciate your understanding. Thank you for your positive feedback!
Superb professional job done
I needed a new windscreen with configuration and was pushed for time, the guys pulled out all the stops and had me up and running in no time. Superb high quality job delivered 👊🏻
19 juin 2025
Réponse de National Windscreens - Southampton
We're happy to hear that we could quickly provide you with a high-quality windscreen that met your configuration needs. We appreciate your positive feedback and are glad we could help you get back on the road promptly!
so helpful friendly and Curtis nothing seem to be too much troubleThe gentleman that fitted my windscreen…
The gentleman that fitted my windscreen was very helpful and very professional
I would highly recommend national windscreen Southampton
18 juin 2025
Réponse de National Windscreens - Southampton
We appreciate your feedback and are happy to hear that the technician was helpful. We apologize for the delay in your refund and will look into the matter.
Réponse de National Windscreens - Southampton
We appreciate your positive feedback! We're so happy you received great service from our friendly team and a seamless repair.
Great friendly service
Great friendly service. All went to plan and new windscreen fitted very promptly.
6 juin 2025
Réponse de National Windscreens - Southampton
We appreciate your positive feedback! We're happy to hear that you received great, friendly service and that your new windscreen was fitted promptly and according to plan.
Excellent windscreen repair
National Windscreens contacted me quickly and kept in contact so it was easy to know what was happening. The repairer let us know when he would be arriving, was prompt, explained what he would do and completed the work to a high standard.
30 mai 2025
Réponse de National Windscreens - Southampton
We appreciate you sharing your experience. We're happy to hear that you were kept informed throughout the process and that the repair was completed to a high standard.
Réponse de National Windscreens - Southampton
We appreciate your feedback and we're sorry to hear about the damage. We will investigate the situation to prevent this from happening again.
Very polite, professional & efficient service.
Very polite, professional, efficient service from initial
telephone call to insurers and service from engineer who replaced windscreen. Thank you.
2 juin 2025
Réponse de National Windscreens - Southampton
We appreciate your kind words. We're pleased to hear that you were happy with our efficient and professional service, from the initial call to the engineer's work. Thank you!
Réponse de National Windscreens - Southampton
We're happy to hear that the repairs were completed on time and to a high standard. Thank you for your positive feedback!
Your guy was very friendly and…
Your guy was very friendly and professional. Carried out the job well cleaned up after himself, all good
2 juin 2025
Réponse de National Windscreens - Southampton
We're happy to hear that you had a positive experience with our team! We appreciate your recognition of their friendly professionalism, thorough work, and cleanup efforts. Thanks for your feedback!
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