I cannot speak highly enough of the service I have received this afternoon at the Stafford branch. Mollie was very courteous and helpful and whilst voicing concerns that the chip in my windsc... Voir plus
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Établissement
Changer d'établissementUnit 1 Northampton Court, Beacon Business Park, Beacon Way, ST18 0DG Stafford, Staffordshire, GB
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Great service from start to finish. The technician arrived on time as agreed and called me 30 minutes beforehand to let me know he was on the way. He also kindly reminded me that I still needed to... Voir plus
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Attended at appointed time and new screen was installed while I waited. In no time at all |I was on my way home. Staff were very polite and friendly. I recommend them to anyone that wants a speedy pro... Voir plus
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Excellent service from start to finish. The windscreen replacement was completed quickly and to a very high standard. The staff were friendly, professional, and kept me informed throughout the process... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Stafford
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 1 Northampton Court, Beacon Business Park, Beacon Way, ST18 0DG, Stafford, Staffordshire, Royaume-Uni
- 01785-630-054
4,7
Excellent
610 avis
Demande des avis aux clients
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Good service
Once dropped off was contacted promptly to advise when ready. Only thing that caused a nuisance was being advised drop off at 8.30 when booked only to be told the day before to drop at 11.30 which risked us missing a later appointment
15 mars 2026
Réponse de National Windscreens - Stafford
We appreciate you taking the time to share your feedback. We're happy to hear that you were contacted promptly. We apologize for the inconvenience caused by the change in drop-off time and the risk of missing your appointment.
Could not do enough to help made my car safe immediately and fixed the window the next day the staff were polite and very professional did everything that was expected
What a great experience professional courteous eentbout of their way to look after me
19 mars 2026
Réponse de National Windscreens - Stafford
We appreciate your positive feedback! We are so glad to learn that you had a great experience and that we were professional, courteous, and attentive to your needs.
Happy glaze!
Slick and efficient operation. Friendly reception staff. Work was carried out in time stated and appears to have been done to a high standard.
18 mars 2026
Réponse de National Windscreens - Stafford
We appreciate your positive feedback. We're happy to learn that you found our operation slick and efficient, the reception staff friendly, and the work completed on time and to a high standard.
Excellent service
Excellent service from start to finish
Dropped the vehicle of at 8.30am, explained that we were not local and the lady said they would get to work on my vehicle straight away. We went across the road and had some breakfast at Subway. Then walked down to Costa
Received an invoice by email at 10.25 so walked back and vehicle was ready.
26 février 2026
Réponse de National Windscreens - Stafford
We're happy to hear that you received excellent service. It's great to know that we could promptly address your vehicle's needs, especially since you were visiting from out of town. Thank you for your positive feedback!
Excellent communication
Excellent communication, excellent service. Very easy to arrange, very friendly company..would recommend no problem at all. Thank you
3 mars 2026
Réponse de National Windscreens - Stafford
We appreciate your positive feedback. We're happy to hear that it was easy to arrange our service and that you received excellent communication. We're glad you had a friendly experience.
Réponse de National Windscreens - Stafford
We appreciate you sharing that our service was very good! We are so happy you were pleased with our team and would recommend us.
Excellent!
5 mars 2026
Réponse de National Windscreens - Stafford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent and speedy service.
Very pleasant reception staff, new screen fitted within 1.5 hours of vehicle being dropped off.
9 mars 2026
Réponse de National Windscreens - Stafford
We're happy to hear that you found our reception staff pleasant. It's great to know the new screen was fitted quickly. Thank you for your positive feedback!
Amazing service and the staff were…
Amazing service and the staff were lovely! Managed to replace my windscreen with a dent in the panel! Amazing
7 mars 2026
Réponse de National Windscreens - Stafford
We're happy to hear that you had such a positive experience! It's great to know our staff provided amazing service and resolved the windscreen issue, including the dent. Thanks!
Great and friendly service / really…
Great and friendly service / really impressed with the work shop very clean felt really safe leaving my car there.
4 mars 2026
Réponse de National Windscreens - Stafford
We're happy to hear that you received great service and felt safe leaving your car with us. Thank you for your positive feedback and time!
Réponse de National Windscreens - Stafford
We're happy the job was completed on time and efficiently. Thank you for your positive feedback; we appreciate it very much.
Very well organized.
Good communication when speaking on the phone.
The job was done quickly while I waited.
24 février 2026
Réponse de National Windscreens - Stafford
We're happy to hear that you had a positive experience with our clear communication and quick service. Thank you for taking the time to leave us your feedback!
Excellent service all round.
Easy to book. Drop.off.prompt and straightforward, work completed on time, keys handed over with receipt! No complications and work finished to a high standard.
17 février 2026
Réponse de National Windscreens - Stafford
We appreciate your positive feedback. We're happy to hear that booking was easy, drop-off was prompt, and the work was completed on time and to a high standard. We're glad you had no complications.
Excellent service
Excellent service, very efficient and had regular communication and reminder by email and text regarding appointment
6 février 2026
Réponse de National Windscreens - Stafford
We appreciate you taking the time to leave us a review. We're happy to learn that you received excellent and efficient service, with regular communication about your appointment.
Very happy
On-time, fast fitting, quality replacement glass, great communication and professional service 👍
14 février 2026
Réponse de National Windscreens - Stafford
We appreciate you taking the time to leave us a review. We're happy to hear that you received on-time, fast fitting, quality replacement glass, great communication, and professional service.
Réponse de National Windscreens - Stafford
We're happy you were impressed with your experience. Thank you for your positive feedback; we appreciate it.
The reception was excellent
The reception was excellent. They were able to do the job more quickly as we had travelled a long way.
10 février 2026
Réponse de National Windscreens - Stafford
We appreciate your positive feedback! We're so happy the reception was excellent and that we could complete the job quickly, especially since you traveled a long way.
Super fast and friendly even moved my…
Super fast and friendly even moved my parking badge to the new windscreen since I forgot to take it off
17 février 2026
Réponse de National Windscreens - Stafford
We're happy to hear that you had such a positive and efficient experience! We appreciate you mentioning our team's helpfulness in taking care of your parking badge. Thanks for your review!
Réponse de National Windscreens - Stafford
We appreciate you taking the time to share your experience. We are happy to hear that you received very good customer service.
Good communication and helpful
12 février 2026
Réponse de National Windscreens - Stafford
We appreciate you letting us know that we were helpful and had good communication! We are so happy you had a positive experience.
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