I cannot speak highly enough of the service I have received this afternoon at the Stafford branch. Mollie was very courteous and helpful and whilst voicing concerns that the chip in my windsc... Voir plus
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Établissement
Changer d'établissementUnit 1 Northampton Court, Beacon Business Park, Beacon Way, ST18 0DG Stafford, Staffordshire, GB
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Great service from start to finish. The technician arrived on time as agreed and called me 30 minutes beforehand to let me know he was on the way. He also kindly reminded me that I still needed to... Voir plus
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Attended at appointed time and new screen was installed while I waited. In no time at all |I was on my way home. Staff were very polite and friendly. I recommend them to anyone that wants a speedy pro... Voir plus
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Excellent service from start to finish. The windscreen replacement was completed quickly and to a very high standard. The staff were friendly, professional, and kept me informed throughout the process... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Stafford
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 1 Northampton Court, Beacon Business Park, Beacon Way, ST18 0DG, Stafford, Staffordshire, Royaume-Uni
- 01785-630-054
4,7
Excellent
610 avis
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Excellent service
Staff were very efficient and I had mentioned I wasn't local so they were as quick as they possibly could be. Which was very much appreciated.
30 octobre 2025
Réponse de National Windscreens - Stafford
We appreciate you taking the time to leave us feedback. We're happy to hear that our staff were efficient and accommodating to your situation. Thank you again.
Friendly staff
Friendly staff. So very helpful. Would recommend to friends and colleagues
30 octobre 2025
Réponse de National Windscreens - Stafford
We appreciate you taking the time to share your positive experience! We're so glad to hear that our staff was friendly and helpful to you.
Réponse de National Windscreens - Stafford
We appreciate you sharing your feedback. We're happy to hear you received very efficient service and great customer service.
Réponse de National Windscreens - Stafford
We are happy to hear that you received a welcoming service and a fast turnaround. Thank you for your positive feedback; we appreciate it.
Great bunch of people very good at what…
Great bunch of people very good at what they do made my experience as easy as possible ..many thanks guys
24 octobre 2025
Réponse de National Windscreens - Stafford
We're happy to hear that our team made your experience as easy as possible. It's great to know that you found our team helpful and effective. Many thanks for your positive feedback!
The service was prompt with the repair…
The service was prompt with the repair technician polite and friendly. The chip was appropriately 20mm which needed addressing to reduce the risk of further spread and possible damage. Following the repair the chip was filled however an area was left with a distortion of around 40mm similar to a fish eye lens. Not in the main driving view, but a significant distraction nonetheless. Due to this it will likely require a replacement of the screen.
17 octobre 2025
Réponse de National Windscreens - Stafford
We appreciate your feedback and are glad the technician was prompt and polite. We're sorry the repair resulted in a distortion. We'll review this situation to see how we can improve our repair process. Thank you for bringing this to our attention.
Réponse de National Windscreens - Stafford
We appreciate you sharing! We're so happy to hear that our service was brilliant, super fast, and that you received good regular updates.
Window replacement
We were very happy with how professional the team were and they had a very good friendly attitude
15 octobre 2025
Réponse de National Windscreens - Stafford
We're happy to hear that you were pleased with our team's professionalism and friendly attitude. Thank you for sharing your positive experience with us!
Great service
Great service, took care with the replacement and cleaned and vacuumed well.
Waiting room could of been better if more comfortable, 2 hours a long time to wait on hard chairs
8 octobre 2025
Réponse de National Windscreens - Stafford
We're happy to hear that you received great service and appreciate the care taken with the replacement and cleaning. We acknowledge your feedback regarding the waiting room's comfort, and we will consider improvements. Thank you for your review.
Réponse de National Windscreens - Stafford
Thank you for your positive feedback!
Really good experience they picked up…
Really good experience they picked up my car and and returned it very swiftly with a very good job done in the mean time..
1 octobre 2025
Réponse de National Windscreens - Stafford
We're happy to hear that you had such a positive experience! It's great to know that you were pleased with the swift pickup and return of your car and the quality of our work.
The staff at stafford are very friendly…
The staff at stafford are very friendly and polite,great service to
1 octobre 2025
Réponse de National Windscreens - Stafford
We appreciate your feedback! We are so glad to hear that you found our staff friendly and polite and that you had a great service.
Professional communicators and…
Professional communicators and professional workmanship.
On time, kept informed, nice job, on top of their business.
I’d like to say, i will come back
But I hope not to have to replace my windscreen!
6 octobre 2025
Réponse de National Windscreens - Stafford
We appreciate your positive feedback and are glad you were informed throughout the process. It's great to know you were pleased with our work. We hope you don't need us, but we're here if you do!
Réponse de National Windscreens - Stafford
We appreciate you sharing! We are so glad to hear you received brilliant service from our staff, and that you couldn't fault them.
Réponse de National Windscreens - Stafford
We're happy to hear that you found our service reliable and friendly, and that we explained everything clearly. Thank you!
every thing went smoothly
23 septembre 2025
Réponse de National Windscreens - Stafford
We're glad you found everything went smoothly. Thank you for your positive feedback; we appreciate it greatly.
Very quick and easy process
Very quick and easy process, the staff looked after me and my car. Windscreen was fitted perfectly with no signs of bubbles or leaks.
19 septembre 2025
Réponse de National Windscreens - Stafford
We appreciate your positive feedback! We're happy to hear that the process was quick and easy, the staff took great care of you and your car, and the windscreen was fitted perfectly.
Réponse de National Windscreens - Stafford
We appreciate you sharing! We are so happy you were pleased with our good service, and that the job was completed quickly. Thank you.
Réponse de National Windscreens - Stafford
We're happy to hear that booking was easy and efficient, and that our technician was friendly. Thank you for your positive feedback!
Ok in the end.
The new windscreen was fitted quickly and efficiently. However the sensor for my wipers was not working. It took two more visits for the problem to be rectified.
28 août 2025
Réponse de National Windscreens - Stafford
We appreciate your feedback and are glad the windscreen was fitted quickly. We regret that the sensor issue required additional visits to resolve. We'll review this to improve our service.
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