it was great very quick only down side was told it could be upto 4hrs so wife had to have day off to pick me up but went to have breakfast and was done in an hour (not moaning it was quick lol)
L'entreprise a répondu
Établissement
Changer d'établissementUnit 12, Ariane, B79 7XF Tamworth, Staffordshire, GB
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Lisez les avis des autres
Windscreen fitter turned up, very polite manner, had a look at the screen, and said he could repair it, which obviously would be a lot quicker than a replacement, made a really good job, my M.o.T. w... Voir plus
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I was able to go through my insurance and book an appointment very quickly and easily. They had good availability and communication as they kept me updated about my appointment. They went above and be... Voir plus
L'entreprise a répondu
Such amazing service. The guy that came to replace my windscreen today was so polite, and replaced it super quick and efficient. I also really appreciate him re-routing my dash cam wire for me, it’s t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Tamworth
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 12, Ariane, B79 7XF, Tamworth, Staffordshire, Royaume-Uni
- 01827-425-073
4,7
Excellent
481 avis
Demande des avis aux clients
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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Great communication we knew exactly…
Great communication we knew exactly when to expect him. Very good service the technician was really quick and we were impressed with his workmanship.
17 février 2025
Réponse de National Windscreens - Tamworth
Thank you for your positive feedback! We're thrilled to hear you were happy with the communication and the technician's quick and efficient service. We strive to provide clear communication and high-quality workmanship for all our customers, and your review confirms we're on the right track. We appreciate you taking the time to share your experience.
Windscreen replaced.
Windscreen replaced ok, staff friendly and helpful, no problems encountered.
10 février 2025
Réponse de National Windscreens - Tamworth
Thank you for your positive feedback! We're pleased to hear that you were happy with the windscreen replacement and the friendly and helpful staff. We strive to provide a smooth and positive experience for our customers, and your review confirms we're meeting that goal.
Réponse de National Windscreens - Tamworth
We're so glad to hear you had a positive experience. We strive to provide excellent customer service and are happy to know we met your expectations.
Very friendly and helpful engineer.
28 janvier 2025
Réponse de National Windscreens - Tamworth
We're delighted to hear that you had a positive experience with our engineer. Their dedication to providing excellent customer service is truly appreciated.
New windscreen
Fantastic company, pleasant and friendly work staff. Did a lovely job and very professional
24 janvier 2025
Réponse de National Windscreens - Tamworth
Thank you for your kind words and positive review. We are delighted to hear that you found our company fantastic, our staff pleasant and friendly, and the work professional. We appreciate your feedback and are committed to providing excellent service to all our customers.
Réponse de National Windscreens - Tamworth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Tamworth
Thank you for your kind words! We're so glad to hear you found our service efficient, prompt, polite, and friendly. We strive to provide excellent customer experiences, and your feedback confirms we're on the right track. We appreciate you taking the time to share your positive experience.
Good communication and great work!
24 janvier 2025
Réponse de National Windscreens - Tamworth
We're so glad to hear you had a positive experience. We appreciate your kind words about our communication and work.
Réponse de National Windscreens - Tamworth
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
A great service
A great service, professional, fast and absolutely no problems encountered from first contact to completion of the windscreen fitting.
22 janvier 2025
Réponse de National Windscreens - Tamworth
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received, including the professionalism, speed, and smooth experience from initial contact to completion. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
Really easy to book in and on the day…
Really easy to book in and on the day can track your fitter with ease.
21 janvier 2025
Réponse de National Windscreens - Tamworth
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to make booking and tracking appointments as seamless as possible, and it's great to know we're achieving that.
There was no waiting.
There was no waiting,in fact the company was ready to deal with the repair immediately.The staff were courteous and efficient and the repair was to my satisfaction.
16 janvier 2025
Réponse de National Windscreens - Tamworth
Thank you for your positive feedback. We're thrilled to hear that you were impressed with our prompt service and the courtesy and efficiency of our staff. We strive to provide a seamless and satisfactory experience for all our customers.
Very easy process
Very easy to organise a date for repair and the repair was done efficiently and quickly, very satisfied with the company
14 janvier 2025
Réponse de National Windscreens - Tamworth
We are delighted to hear that you were satisfied with our service. We appreciate your kind words and are glad that you found our repair process easy and efficient. We strive to provide our customers with a positive experience and your feedback is valuable to us.
Fantastic service
Fantastic service from the Admin team and the Technicians at Tamworth were outstanding and did the job in a most professional manner. And not a single grumble about it being Christmas Eve (last job).
24 décembre 2024
Réponse de National Windscreens - Tamworth
We're thrilled to hear about your positive experience! It's wonderful to know that our Admin team and the technicians in Tamworth provided such outstanding and professional service, especially on Christmas Eve. We truly appreciate you taking the time to share your feedback; it means a great deal to us to know that our commitment to excellent customer service is being recognized and appreciated. We will certainly share your kind words with the team. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. Thank you again for your review.
I’m not entirely happy with the repair…
I’m not entirely happy with the repair it was only a small stone chip charged 20 pound and you can still see the chip
21 décembre 2024
Réponse de National Windscreens - Tamworth
We understand your disappointment with the repair. We strive to provide the best possible service and are always looking for ways to improve.
The young lad was polite and extremely…
The young lad was polite and extremely friendly I originally called out for a windscreen repair but it needed replacing, they came to my place of work and replaced the next day!
19 décembre 2024
Réponse de National Windscreens - Tamworth
We're so glad to hear about your positive experience! It's wonderful to know that you received friendly and efficient service. We appreciate your kind words about our team's responsiveness and commitment to providing a seamless experience.
Excellent quick repair job.
Great job , new 2020 Ford focus screen fitted, and computer reset in about two and a half hours . No problems.
19 décembre 2024
Réponse de National Windscreens - Tamworth
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide excellent service and are glad you were satisfied with the screen fitting and computer reset.
Easy to arrange
Easy to arrange
Prompt and effective service
Polite and friendly staff
19 décembre 2024
Réponse de National Windscreens - Tamworth
Thank you for your kind words and positive review. We're delighted to hear that you found our service easy to arrange, prompt, and effective. We appreciate your feedback and are committed to providing excellent service to all our customers.
Appalling job
Appalling job; seals were left unfinished, trim was bent. Potential leaks.
17 décembre 2024
Réponse de National Windscreens - Tamworth
We understand your frustration with the recent work. We take all customer feedback seriously and strive to provide high-quality service. We will investigate this matter further and take appropriate action to ensure a better experience for future customers.
Great service really prompt very good…
Great service really prompt very good staff many thanks
12 décembre 2024
Réponse de National Windscreens - Tamworth
Thank you for your kind words! We are delighted to hear that you were happy with the service and staff. We appreciate you taking the time to share your positive experience.
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