it was great very quick only down side was told it could be upto 4hrs so wife had to have day off to pick me up but went to have breakfast and was done in an hour (not moaning it was quick lol)
L'entreprise a répondu
Établissement
Changer d'établissementUnit 12, Ariane, B79 7XF Tamworth, Staffordshire, GB
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Lisez les avis des autres
Windscreen fitter turned up, very polite manner, had a look at the screen, and said he could repair it, which obviously would be a lot quicker than a replacement, made a really good job, my M.o.T. w... Voir plus
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I was able to go through my insurance and book an appointment very quickly and easily. They had good availability and communication as they kept me updated about my appointment. They went above and be... Voir plus
L'entreprise a répondu
Such amazing service. The guy that came to replace my windscreen today was so polite, and replaced it super quick and efficient. I also really appreciate him re-routing my dash cam wire for me, it’s t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Tamworth
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 12, Ariane, B79 7XF, Tamworth, Staffordshire, Royaume-Uni
- 01827-425-073
4,7
Excellent
481 avis
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Great service
Guy’s turned up at my home at the time they said they would, they removed old/fitted new screen, cleaned up and all done in good time, the guy’s were pleasant and informative - what’s not to like 👍
18 mai 2026
Réponse de National Windscreens - Tamworth
We're delighted to hear our team arrived on time, efficiently replaced your screen, and left your home tidy. We appreciate your positive feedback!
replacement windscreen was installed ok…
replacement windscreen was installed ok ,
there was a sat nav unit on the inside of the wind screen . now it just keeps falling off . i have had to use a cable zip tie to tie it up so it stops the unit falling and smash the unit on the center console.
12 mai 2026
Réponse de National Windscreens - Tamworth
We appreciate you sharing your experience. We are concerned about the issue with your sat nav unit after the windscreen replacement. We are looking into this to prevent future occurrences.
Very friendly and efficient
Very friendly and efficient. Replaced windscreen in good time, all very easy to book and arrange for with timely updates etc....
13 mai 2026
Réponse de National Windscreens - Tamworth
We appreciate your positive feedback! We're so happy to learn our service was friendly and efficient, and the booking process was easy with timely updates.
Great service- very accommodating
Great service- very accommodating. We got our dates wrong but they managed to fit us in so we weren’t without our car any longer than necessary.
Really friendly staff and very helpful.
5 mai 2026
Réponse de National Windscreens - Tamworth
We're so glad we could accommodate you and minimize the time you were without your car. We appreciate your kind words about our friendly and helpful staff.
Great
Great, really treated well replaced windscreen very fast. Booking process online was simple and clear
Thankyou to the team at Tamworth.
8 mai 2026
Réponse de National Windscreens - Tamworth
We appreciate your positive feedback. We're so happy to learn you were treated well and the windscreen was replaced fast, and the booking process was simple and clear.
Very accommodating
Originally I had booked a morning slot but changed in just over 24 hours before it was due. It was very easy to change the appointment to an afternoon slot. When the technician rang me to say he was on the way, I was still at work and I told him I’d be about 15 minutes. He said ‘don’t worry, I’ll come to you’. This was great because it meant that I didn’t have to stress and rush about. He was extremely polite and professional. He had the windscreen replaced and the keys handed back to me within 20 minutes. I couldn’t have faulted anything.
1 mai 2026
Réponse de National Windscreens - Tamworth
We're happy to hear that changing your appointment was easy. We appreciate you highlighting the technician's flexibility and professionalism in meeting you at work and completing the replacement quickly. Thank you!
Very experienced and friendly guy
Very experienced and friendly guy. Very quick and respectful, cleaned up all the mess total faultless. 👍
6 mai 2026
Réponse de National Windscreens - Tamworth
We appreciate your positive feedback. We're so happy to learn that you found our employee experienced and friendly, quick and respectful, and that they cleaned up the mess.
Very polite staff looked after well…
Very polite staff looked after well quick and efficient
22 avril 2026
Réponse de National Windscreens - Tamworth
We appreciate you sharing that our staff was polite, quick, and efficient! We are so happy you were looked after well by us.
Personnel very knowledgeable windscreen…
Personnel very knowledgeable windscreen change was done quickly and effectively.
16 avril 2026
Réponse de National Windscreens - Tamworth
We appreciate your positive feedback! We're so happy to learn that the windscreen change was completed quickly and effectively by knowledgeable personnel.
Excellent service and communication
Excellent service and communication, very easy to book online. Friendly staff
16 avril 2026
Réponse de National Windscreens - Tamworth
We appreciate your positive feedback! We are so happy to learn that you found our service and communication excellent and booking online easy, with friendly staff.
Great job well done
16 avril 2026
Réponse de National Windscreens - Tamworth
We appreciate you sharing your positive experience; we are so glad you were satisfied with our work.
Réponse de National Windscreens - Tamworth
We're happy to hear that you found our team friendly and appreciated the quick turnaround and booking process. Thank you for your positive feedback!
Windscreen A-Pillar Finisher damaged…
Windscreen A-Pillar Finisher damaged when re-fitted
Broken clip housing 'glued' with hot melt glue which failed and allowed the clip housing to become detached and A-Pillar Finisher to come adrift
13 avril 2026
Réponse de National Windscreens - Tamworth
We appreciate you bringing this to our attention. We're sorry to hear the A-Pillar Finisher was damaged during re-fitting and that the clip housing failed. We are looking into this.
Easy to sort out
Easy to sort out. I did give up waiting on the phone after 20 mins plus. I live 10 mins away in Tamworth so the team just booked me in.
4 avril 2026
Réponse de National Windscreens - Tamworth
We're happy to hear that it was easy to sort things out. We regret the wait time you experienced on the phone. We appreciate you letting us know.
Réponse de National Windscreens - Tamworth
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Excellent service all round
Excellent service all round, no complaints whatsoever. Well pleased, thank you.
27 mars 2026
Réponse de National Windscreens - Tamworth
We appreciate your positive feedback! We are so happy to learn that you received excellent service and have no complaints. Thank you!
Had a glass repair
Had a glass repair, the team member who came was polite and friendly. Five mins later it was done. Anyone being told it looks 70% better don’t believe it I only looked from the outside when he showed me which was my mistake. The repair quality looks poor and would not have one again
24 mars 2026
Réponse de National Windscreens - Tamworth
We appreciate you sharing your experience. We're sorry the repair did not meet your expectations, even though the team member was friendly and efficient. We'll review the repair quality concerns you've raised. Thanks again for your feedback.
windscreen change
Trims and mouldings not fitted correctly. Do not line up. Rain sensor and headlight sensors are intermittent, No new gell pad fitted behind sensor and windscreen. Quite shoddy workmanship really. This was an insurance claim.
25 mars 2026
Réponse de National Windscreens - Tamworth
We appreciate your feedback and regret that the trims, mouldings, and sensors were not fitted correctly during your insurance claim repair. We will investigate these issues to improve.
Good service
I was kept informed as to when I could expect the technician to replace my windsceen. The technician messaged/phoned me when he was en route to my property with the expected time of arrival. I opted for the home service. The excess, as it was claimed through my insurance, was paid upfront so there was no delay in the work being carried out. The technician was friendly, efficient and, on completion of the work, advised me as to when I could safely drive and clean the car.
20 mars 2026
Réponse de National Windscreens - Tamworth
We're happy to hear that you were well-informed about the technician's arrival and that the home service was efficient. It's great to know the technician was friendly and helpful, and that the payment process was smooth. Thank you for your positive feedback.
Easy & Polite
13 mars 2026
Réponse de National Windscreens - Tamworth
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
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