The customer service was nice and the time to complete the task on my vehicle was perfect. Just took 1 star off because my car was dirty from inside. The bottom plastic panels inside the door on the b... Voir plus
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Établissement
Changer d'établissementUnit 5 Watford Trade Park, Greycaine Road, WD24 7GP Watford, Hertfordshire, GB
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Lisez les avis des autres
Great customer service and understanding staff as I was running late for my appointment. They completed the work as quickly as they could and the inside of the car was clear of any glass.
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Despite the fact that my dashcam stopped working after my windscreen was replaced, I would still rate their service highly. The job was completed much quicker than I expected, and they did an excellen... Voir plus
L'entreprise a répondu
Excellent, finished the replacement of my windscreen a couple of hours quicker than expected. Car was handed back in the same state I took it in.
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À propos de l'entreprise
À propos de National Windscreens - Watford
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 5 Watford Trade Park, Greycaine Road, WD24 7GP, Watford, Hertfordshire, Royaume-Uni
- 01923-375-113
4,3
Excellent
807 avis
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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
They were unable to calibrate the…
They were unable to calibrate the system after fitting the new screen. The manager was supposed to call me on Monday morning, he did not call. I had to get onto the main switchboard and they could not get him to answer the phone so they emailed them, nothing happened. I had to register a complaint the next day and still nothing happened. No one at the Watford Branch ever answers the phone. I have a message now saying that the screen has been ordered, they are completely and utterly useless.
8 mars 2026
Réponse de National Windscreens - Watford
We appreciate you bringing this to our attention. We are sorry that the system calibration was not completed after the screen fitting and that our communication was lacking. We're looking into why the follow-up did not occur as expected and why the branch was difficult to contact.
The repair was quick and only the lack of a decent waiting room I would give them a 5 star review
The repair was quick
3 mars 2026
Réponse de National Windscreens - Watford
We appreciate you taking the time to share your experience, and we are so happy that the repair was completed quickly for you.
I booked the time and manage to take…
I booked the time and manage to take back my car in 3 hours with my windscreen replaced. Very responsible and nice staff.
6 mars 2026
Réponse de National Windscreens - Watford
We're happy to hear that you had a positive experience! We appreciate you taking the time to share your feedback and are glad our staff was responsible and nice.
The man who had seen to me at the…
The man who had seen to me at the centre were very respectful. My windscreen was replaced in a timely manner and the result was perfect. Thanks again
6 mars 2026
Réponse de National Windscreens - Watford
We appreciate your positive feedback! We're happy to hear that you were treated respectfully at the centre and that your windscreen replacement was completed in a timely manner with a perfect result.
Réponse de National Windscreens - Watford
Thank you for your positive feedback!
Réponse de National Windscreens - Watford
We're happy to hear that our prompt service and clear communication met your expectations. Thank you for your positive feedback!
Customer service should be able access stock logs for all deports in there regions
The length of time from request is to Long. You should know what you have in stock, and be able to rely to customer, a true estimate, if a screen needs to be ordered. Also your tracking system is poor.
Service person was good and timely at the Job.
25 février 2026
Réponse de National Windscreens - Watford
We appreciate your feedback and apologize for the delays and tracking issues you experienced. We're glad the service person was timely and effective. We will review our processes to improve our response times and tracking accuracy.
Car fixed promtly and everything went…
Car fixed promtly and everything went smoothly. Easy to arrange and contact was very good.
26 février 2026
Réponse de National Windscreens - Watford
We appreciate your positive feedback! We're so happy to learn that your car was fixed promptly and everything went smoothly. We're also glad it was easy to arrange.
Excellent windscreen replacement
Did an excellent job of replacing a cracked windscreen. No problems at all.
24 février 2026
Réponse de National Windscreens - Watford
We appreciate your positive feedback! We're so happy to learn that we did an excellent job replacing your cracked windscreen with no problems.
Replaced my windscreen hassle free
Replaced my windscreen hassle free.
Staff were friendly and professional.
15 février 2026
Réponse de National Windscreens - Watford
We appreciate your positive feedback! We're so happy to learn that your windscreen was replaced hassle-free and that our staff were friendly and professional.
Dash cam was not reattached to the…
Dash cam was not reattached to the screen properly, after two days the dashcam fell of the screen (and all wiring came out) whilst driving on the Motorway.
17 février 2026
Réponse de National Windscreens - Watford
We appreciate you bringing this to our attention. We're sorry the dash cam detached and wiring came loose while driving. We'll review this issue.
Very pleased with the service
Very pleased with the service. Friendly and helpful staff. Job was done effectively. Would recommend
11 février 2026
Réponse de National Windscreens - Watford
We appreciate your positive feedback! We're so happy to learn that you were pleased with our friendly, helpful staff and effective service. We appreciate your recommendation.
Réponse de National Windscreens - Watford
We appreciate you sharing that our booking and service were very good! We are so happy you had a positive experience with us.
Réponse de National Windscreens - Watford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
National Windscreens Watford
The service we received at Watford was very good despite the central reservation administrator neglecting to inform them that we requested 8.30-9.00 drop off. On arrival we were told our booking was for anytime drop off however they accommodated us and the car was finished by lunchtime
10 février 2026
Réponse de National Windscreens - Watford
We appreciate your feedback. We're glad the team accommodated your preferred drop-off time, despite the initial miscommunication. We will address this with the relevant team to prevent similar issues in the future. Thank you for your patience.
Replace windscreen
After a very good start comunications great, my appointment cancelled on the day, then car not automatically rebooked,after about 5-6 calls to the main number, finally got a weekend booking, job done well by the branch.
14 février 2026
Réponse de National Windscreens - Watford
We appreciate your feedback and are glad the branch completed the job well. We regret the issues with your original appointment and rebooking process. We will review our communication to improve.
I am satisfied with the service and…
I am satisfied with the service and performance of the work
14 février 2026
Réponse de National Windscreens - Watford
We're so happy to learn you are satisfied with the service and the work performed. We appreciate you sharing your positive feedback with us!
Réponse de National Windscreens - Watford
Thank you for your positive feedback!
Great service- quick and easy to book
Great service- quick and easy to book. Would recommend
11 février 2026
Réponse de National Windscreens - Watford
We appreciate you sharing that booking was quick and easy, and that you recommend our service! We are so happy you had a positive experience.
Réponse de National Windscreens - Watford
We appreciate you letting us know that you had no problems and that the job was professional! We are so happy you were pleased with us.
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