My screen was replaced at the Weston office. The staff were very friendly and the screen replaced within 3 hours. It is over 14 days now and I have experienced zero issues.
L'entreprise a répondu
Établissement
Changer d'établissement3 Glencoe Business Park, Warne Road, BS23 3TS Weston-super-Mare, Somerset, GB
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Lisez les avis des autres
Friendly staff and competent work completed in timeframe given. However I have one slight concern in that my car didn’t appear to have been cleaned out sufficiently after the job. I found several piec... Voir plus
L'entreprise a répondu
Car Windscreen Replacement. They arrived within the preferred time slot (although I wasn't contacted with an approximate time of arrival, as the emails suggested I would), efficient job done and polit... Voir plus
L'entreprise a répondu
The staff were extremely friendly polite and helpful, they arranged everything from start to finish. Even when I paid by card to the Bristol branch the lady on the call was really nice. First time an... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Weston-super-Mare
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
3 Glencoe Business Park, Warne Road, BS23 3TS, Weston-super-Mare, Somerset, Royaume-Uni
- 01934-660-063
4,7
Excellent
233 avis
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Cancelled on day of appointment and cannot contact
They never answer the phone. I booked an appointment, waited 10 days for it and they cancelled it on the day. Still don't answer the phone so I have no idea why cancelled. Online chat facility ineffective as they rely on contacting local branch who don't answer the phone. Wish I hadn't wasted my time with these people
22 juin 2023
Avis spontané
Réponse de National Windscreens - Weston-super-Mare
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Very organized arranged appointment at…
Very organized arranged appointment at my home confirmed what my payment be.
The chap who fitted confirmed before hand he was very professional and polite did a brilliant job cleaned up after.
He gave me clear information
9 juin 2023
Réponse de National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service from Weston centre
Great service from Weston centre. Easy to book and great job on repair. Thanks.
7 juin 2023
Réponse de National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Had to wait over a week for the appointment, but Dan did an excellent job!! Thankyou
Booked on line… disappointed the earliest appointment available was over a week to wait. Dan contacted me in the morning and said he could come to the house… which worked well. Did an excellent job and very quick. Thank you!
30 mai 2023
Réponse de National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Good efficient service
16 mai 2023
Réponse de National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Arrived at 8 30
Arrived at 8 30
The guys said around 2 hours, all done around 10.
Fantastic job 👏
Two great guys
Thank you
10 mai 2023
Réponse de National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
I am soooooo upset...
I am soooooo upset.... the windscreen wasnt cleaned and altho i am told its glued in the exterior black plastic surround has not been put back on correctly and is loose.
I am immune sippressed and at extremely high risk of dying from covid its not easy for me 2 just pop the car back as it will then have 2 be quarantined for yet another 7 days which means my 2 rescue dogs wont be able to go for a walk for another week....
All because someone couldnt be bothered to do their job properly.
19 avril 2023
Réponse de National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Brilliant service
24 avril 2023
Réponse de National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Brilliant done a great job 👏
21 avril 2023
Réponse de National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
I rang and booked an appointment to…
I rang and booked an appointment to have a small chip repaired. I was told I’d be contacted on the day to confirm the appointment time. No one rang so I called them. They didn’t have my booking as the first contact hadn’t booked me in. Had to book again for weeks later! Day of the 2nd booking all went well and the technician great! Hence the score!!
21 avril 2023
Réponse de National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Réponse de National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
All on time and professional
30 mars 2023
Réponse de National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very poor uncaring service at management level
From the outset, the service has been appalling and I have just got off the phone, again, to request why I haven't had the refund that was agreed two weeks ago by a regional manager. Promises of a phone call to me hasn't materialised and I have spent a few hours of my time dealing with NW either on chat or by phone which has infuriated me. I was given the option of Autoglass or NW by my insurer, I know where I will be heading next time I require windscreen repairs or replacement.
23 mars 2023
Réponse de National Windscreens - Weston-super-Mare
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Friendly staff and competent work…
Friendly staff and competent work completed in timeframe given. However I have one slight concern in that my car didn’t appear to have been cleaned out sufficiently after the job. I found several pieces of glass left on the front seats and carpets and had to ask the employee to brush them out before I left the premises.
16 mars 2023
Réponse de National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fitting was great but did not tell me…
Fitting was great but did not tell me to get there
21 février 2023
Réponse de National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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