My screen was replaced at the Weston office. The staff were very friendly and the screen replaced within 3 hours. It is over 14 days now and I have experienced zero issues.
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Établissement
Changer d'établissement3 Glencoe Business Park, Warne Road, BS23 3TS Weston-super-Mare, Somerset, GB
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Lisez les avis des autres
Car Windscreen Replacement. They arrived within the preferred time slot (although I wasn't contacted with an approximate time of arrival, as the emails suggested I would), efficient job done and polit... Voir plus
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Friendly staff and competent work completed in timeframe given. However I have one slight concern in that my car didn’t appear to have been cleaned out sufficiently after the job. I found several piec... Voir plus
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The staff were extremely friendly polite and helpful, they arranged everything from start to finish. Even when I paid by card to the Bristol branch the lady on the call was really nice. First time an... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Weston-super-Mare
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
3 Glencoe Business Park, Warne Road, BS23 3TS, Weston-super-Mare, Somerset, Royaume-Uni
- 01934-660-063
4,7
Excellent
231 avis
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Réponse de National Windscreens - Weston-super-Mare
We appreciate you taking the time to share your recent experience. We're happy to hear you received good service and a clean vehicle. Thank you again.
Cam was a very knowledgeable young man…
Cam was a very knowledgeable young man and a real pleasure to deal with.
16 août 2025
Réponse de National Windscreens - Weston-super-Mare
We're happy to hear that you found our team member to be knowledgeable and a pleasure to work with. Thank you for sharing your positive experience!
Did not recalibrate my lane departure. …
Did not recalibrate my lane departure which caused car to be dangerouscto drive. Had to get Peugeot to do this at a cost of £140. I expect to be refunded for your mistake.
21 juillet 2025
Réponse de National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We’re sorry to hear you’re unhappy and that our service did not meet your expectations.
If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk please include your VRN as the subject of the email
Kind regards,
National Windscreens
Réponse de National Windscreens - Weston-super-Mare
We're happy to hear that booking was easy, and the repair was completed promptly. Thank you for your positive feedback!
Réponse de National Windscreens - Weston-super-Mare
We appreciate you sharing your experience with our quick and friendly service! We are so glad you were satisfied with our work.
Réponse de National Windscreens - Weston-super-Mare
We're glad you enjoyed your experience with our professional fitter! Thank you for your positive feedback and for taking the time to share.
Réponse de National Windscreens - Weston-super-Mare
We're glad you found our team helpful throughout the entire process. Thank you for your positive feedback; we appreciate it!
Excellent service
Excellent service. An earlier appointment came up and they contacted me to see if I would like to take it. They were very quick and efficient.
Would highly recommend.
11 juillet 2025
Réponse de National Windscreens - Weston-super-Mare
We're happy to hear you received excellent service! We're glad our team contacted you about the earlier appointment and provided quick, efficient assistance. Thank you for recommending us!
solved problem
Unfortunately wrong screen was delivered to them, but repaired the next day - the best that could be done in the circumstances
27 juin 2025
Réponse de National Windscreens - Weston-super-Mare
We appreciate your review. We're happy we could resolve the screen issue quickly. We regret the initial error but are glad we could repair it the next day.
Réponse de National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Quick and well done.
4 juillet 2025
Réponse de National Windscreens - Weston-super-Mare
We're glad you found our service quick and well done. Thank you for your positive feedback!
Your technician arrived on time
Your technician arrived on time, very helpful and efficient, done a superb job
27 juin 2025
Réponse de National Windscreens - Weston-super-Mare
We're happy to hear that our technician was helpful, efficient, and on time! We appreciate you taking the time to leave such positive feedback regarding their superb work.
Quick and perfect service through out
23 juin 2025
Réponse de National Windscreens - Weston-super-Mare
We appreciate you sharing your experience with our quick and perfect service. Thank you for your positive feedback!
Réponse de National Windscreens - Weston-super-Mare
We're happy to hear that you found our service efficient and clean, with no waiting. Thank you for your positive feedback!
Réponse de National Windscreens - Weston-super-Mare
We're happy to hear that your experience was efficient and straightforward. Thank you for your positive feedback; we appreciate it.
Guys are so quick
3 juin 2025
Réponse de National Windscreens - Weston-super-Mare
We are so glad our team provided prompt service! Thank you for your positive feedback; we appreciate it greatly.
Réponse de National Windscreens - Weston-super-Mare
We're thrilled to hear about your positive experience. It's wonderful to know that we were able to provide you with a quick and exceptional windscreen replacement.
Helpful staff
Helpful on the phone and the booking service
Then at location polite and helpful
10 mai 2025
Réponse de National Windscreens - Weston-super-Mare
Thank you for your kind words! We're so glad to hear you found our team helpful and polite, both on the phone and in person. We strive to provide a positive experience for our customers, and your feedback confirms we're meeting that goal. We appreciate you taking the time to share your thoughts.
Réponse de National Windscreens - Weston-super-Mare
Thank you for your kind review! We are delighted to hear that you found our service great and efficient. We strive to provide excellent service and appreciate your feedback.
Disappointing that the inside of the…
Disappointing that the inside of the cab was left covered in small bits of debris.
1 mai 2025
Réponse de National Windscreens - Weston-super-Mare
We understand your disappointment with the condition of the cab. We strive to provide a clean and comfortable experience for all our passengers, and we're sorry that this wasn't the case for you. We'll take your feedback into account and work to improve our cleaning procedures.
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