Lovely chap came out. Decided it needed replacing and booked it in for the next day. I sat in their warm, clean office using their wi fi and was offered a cuppa when they had one. Really nice people.... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement2 Brympton Way, Lynx West Trading Estate, BA20 2HP Yeovil, Somerset, GB
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Lisez les avis des autres
Staff being accommodating to enable me to take only available slot before my MOT was due Information re wipers and initial care of new windscreen given when collecting car. Pleasant young man who a... Voir plus
L'entreprise a répondu
We had a lovely chap called Josh who on his first visit was unable to fix repair (not his fault) he then rearranged another visit within two days. He came back replaced windscreen very quickly.
L'entreprise a répondu
I had my T-roc windscreen replaced a couple of weeks ago and overall the experience was great! Great correspondence to let me know what was happening, where and when. On the day they replaced it, it... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Yeovil
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
2 Brympton Way, Lynx West Trading Estate, BA20 2HP, Yeovil, Somerset, Royaume-Uni
- 01935-250-236
4,8
Excellent
368 avis
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The staff are excellent
The staff are excellent, dealt with my windscreen very professionally. Many thanks, Yeovil National Windscreens...
26 novembre 2024
Réponse de National Windscreens - Yeovil
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the professionalism of our staff. We strive to provide excellent service to all our customers, and we are glad that we were able to meet your expectations.
the staff were so polite and helpful
26 novembre 2024
Réponse de National Windscreens - Yeovil
Thank you for your kind words. We're glad to hear you had a positive experience with our staff. Their helpfulness and politeness are a reflection of our commitment to providing excellent customer service.
Réponse de National Windscreens - Yeovil
Thank you for your kind words! We are delighted to hear that you found our service fast and easy to book. We appreciate your feedback about our friendly and helpful staff.
Great helpful friendly service
Great helpful friendly service. The team in Yeovil did a fantastic job on my cars windscreen. Which was through no fault of theirs not an easy fix. My car was left very clean to the point where I could not even tell they had even worked on my car. When the parts needed arrived, work was carried out in a timely efficient manor and thought I was kept informed on how it was going.
14 novembre 2024
Réponse de National Windscreens - Yeovil
Thank you for taking the time to share your positive experience. We are delighted to hear that you found our service helpful, friendly, and efficient. We strive to provide excellent customer service and high-quality workmanship, and your feedback confirms that we are on the right track. We appreciate your kind words and will continue to work hard to maintain this level of service.
Good Result
Good communication, good welcome, good people. Would have been a five but some slight (very minor) mess left on the top of dash, (mossy bits) and bottom of drivers side A pillar had a dirty mark. Just needed a light tidy. The exterior trim at top of wings needed pushing home.
Screen itself and reattached mirror all top marks. Overall a good experience / result.
25 octobre 2024
Réponse de National Windscreens - Yeovil
We appreciate your feedback and are glad you had a positive experience overall. We strive to provide a clean and well-maintained vehicle for each customer. We will take your comments about the minor cleanliness issues into consideration and ensure our team is diligent in their cleaning procedures.
Réponse de National Windscreens - Yeovil
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very good service Easy to book Quick…
Very good service Easy to book Quick turnaround booking made only waited 1day
9 octobre 2024
Réponse de National Windscreens - Yeovil
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service
Great service, prompt replacement of windscreen had me on my way in no time.
7 octobre 2024
Réponse de National Windscreens - Yeovil
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Friendly staff got the job done quick.
4 octobre 2024
Réponse de National Windscreens - Yeovil
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Yeovil
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Yeovil
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
On time and very helpful
On time and very helpful - everything very clean and tidy afterwards - he even managed to find our house which can be a challenge
21 septembre 2024
Réponse de National Windscreens - Yeovil
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Some likes and some dislikes. Liked being kept informed if date and…
Liked being kept informed if date and time.
Liked it did not take too long to repair.
Did NOT like having to return because the repair looked faulty
19 septembre 2024
Réponse de National Windscreens - Yeovil
Hi,
Thank you for taking the time to review your recent experience. We value all customer feedback and are always working to offer the best
service.
Kind regards, National Windscreens
Mobile unit could not calibrate my screen
Ordered my windscreen was asked if I needed recalibration for the auto wipers which I replied yes a mobile visit was arranged only when the van didn’t turn up and I telephoned back was I told the mobile units can’t do calibration and would have to take it in to be done why order a mobile unit after asking about calibration surely this should have been pointed out at the time perhaps the people who take the bookings need to be informed of this having spoke to the gentleman who fixed my screen he told me this happens all the time the work done of my screen was satisfactory completed
13 septembre 2024
Réponse de National Windscreens - Yeovil
Hi,
Thank you for taking the time to review your recent experience. We value all customer feedback and are always working to offer the best
service.
Kind regards, National Windscreens
Réponse de National Windscreens - Yeovil
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Réponse de National Windscreens - Yeovil
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Professional service.
13 août 2024
Réponse de National Windscreens - Yeovil
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Good work
The Technicians tracker was not very accurate, to give an indication of time of arrival. However, a phone call with an ETA prior to doing the job was a plus. The technician who came to do the chip on the windscreen was both polite and professional. Overall, very satisfied.
16 août 2024
Réponse de National Windscreens - Yeovil
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Yeovil
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Was brilliant service with updates of…
Was brilliant service with updates of appointment time and great really friendly staff .
3 août 2024
Réponse de National Windscreens - Yeovil
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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